br4v37 (OP)
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May 16, 2016, 10:47:08 AM Last edit: May 23, 2016, 10:24:59 AM by br4v37 |
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Hello, i tried to withdraw money from my card yesterday from 4 atms but failed. and this morning i tried to check my pin by phone, but i found that my card is cancelled. http://s32.postimg.org/rcwy6cdjp/image.png-------------------------------------------------------------- Fixed After Contacting mychoicecorporate thanks for e-coin support .. also thanks Wirex for ur help and ur feedback.
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Wirex
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May 16, 2016, 11:15:37 AM |
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Hello. We are sorry for recent issues. Can you message me your email address so we can check on your account. We are also sorry for the slow response time. Here is a blog about our recent issues. https://blog.e-coin.io/we-would-like-to-apologize-for-recent-issues-5a181ee6d8#.xgekcksjrPlease message me your email address so I can ask support to address your issue with your account.
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Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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br4v37 (OP)
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May 16, 2016, 11:37:40 AM |
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Hello Sir, can u check ur messages box. thanks.
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Wirex
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May 16, 2016, 11:41:39 AM |
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Your card is active and has a balance of $310,69 as your image shows. Our debit cards issued by our banking partner are sometimes rejected by ATM's. If we had your country and the ATM's you tried to withdraw cash from that would be beneficial. Our support will respond to you through email, but there should be no issues with your card. You should try it in a store to verify it works.
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Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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br4v37 (OP)
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May 16, 2016, 12:08:14 PM |
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Your card is active and has a balance of $310,69 as your image shows. Our debit cards issued by our banking partner are sometimes rejected by ATM's. If we had your country and the ATM's you tried to withdraw cash from that would be beneficial. Our support will respond to you through email, but there should be no issues with your card. You should try it in a store to verify it works.
e-coin support contact me now, i will look with them to fix it. thanks
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amacar2
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May 16, 2016, 04:14:51 PM |
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Your card is active and has a balance of $310,69 as your image shows. Our debit cards issued by our banking partner are sometimes rejected by ATM's. If we had your country and the ATM's you tried to withdraw cash from that would be beneficial. Our support will respond to you through email, but there should be no issues with your card. You should try it in a store to verify it works.
e-coin support contact me now, i will look with them to fix it. thanks Ok good to see that wirex is coming to this thread and replying but you should also lock this thread till this get solved and post update what will happen later on your issue.
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br4v37 (OP)
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May 16, 2016, 04:54:08 PM |
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Your card is active and has a balance of $310,69 as your image shows. Our debit cards issued by our banking partner are sometimes rejected by ATM's. If we had your country and the ATM's you tried to withdraw cash from that would be beneficial. Our support will respond to you through email, but there should be no issues with your card. You should try it in a store to verify it works.
e-coin support contact me now, i will look with them to fix it. thanks Ok good to see that wirex is coming to this thread and replying but you should also lock this thread till this get solved and post update what will happen later on your issue. Sure .. i will put the updates one by one
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HostSurf
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May 16, 2016, 10:00:17 PM |
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i tried to withdraw my money this night but the card Still Cancelled ..
If I were you I would wait it out and then make sure to find a reliable party. It can't be a coincidence that so many people are having problems these days. My guess is that something is terrible wrong there.
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br4v37 (OP)
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May 16, 2016, 10:10:17 PM |
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The card work Perfect for all the 6 mounth .. but i don't know what happen now
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uniquark
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May 16, 2016, 10:16:22 PM |
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Also 3-day withdrawal period just like the btc withdrawal? When did you load the card? I'm afraid that my suspicions are becoming reality.
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br4v37 (OP)
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May 16, 2016, 10:23:26 PM |
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Also 3-day withdrawal period just like the btc withdrawal? When did you load the card? I'm afraid that my suspicions are becoming reality.
there is no work days in BTC to my card .. i can load the card anytime without any problem .. but the big problem is why my card can load if it's cancelled hhhhhh im really close to lose my mind .. i got no error or notification about the card is cancelled and i work all last 15 days load my card .. now im close to lose all my money
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Newcoins2020
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May 16, 2016, 10:27:16 PM |
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Also 3-day withdrawal period just like the btc withdrawal? When did you load the card? I'm afraid that my suspicions are becoming reality.
Yeah I and many people with me are having problems and they think an apology does the trick. People have deposit money and want to use that money. But all of a sudden they just close it??
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br4v37 (OP)
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May 17, 2016, 07:50:35 AM |
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Mikhail R. (Wirex Limited)
May 17, 07:14
Hello. Thank you for the information. We will ask our bank to check your card. Keep posting you after we will receive their answer.
Kind regards, E-Coin Team i think will take much time :p
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Kozan
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May 17, 2016, 07:55:00 AM |
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No worries guys, I got the same trouble yesterday I was not able to upload funds to my card or withdraw my bitcoins from the e-coin website and app on phone.
Now a few moments ago it all worked again, and the support told me there was a problem on the bank side not from e-coin.
Cheers
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crazyivan
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May 17, 2016, 09:47:33 AM |
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Where are you exactly from? What country?
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br4v37 (OP)
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May 18, 2016, 08:46:48 AM |
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i still receive good feedback from Wirex.
the problem still exist .. hope they will fix it soon.
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br4v37 (OP)
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May 19, 2016, 07:58:41 AM |
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I got an email from e-coin support this morning. just still waiting.
Mikhail R. (Wirex Limited)
May 19, 06:38
Hello. Just a brief note. Your card was blocked by the bank and we will ask them to unblock it or tell the reason of blocking. Keep posting you after we will receive their answer.
Kind regards, E-Coin Team
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br4v37 (OP)
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May 20, 2016, 09:05:32 AM |
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After contacting mychoicecorporate support .. i think the problem is fixed. i got this email from mychoicecorporate this morning. Hi,
Thanks for the confirmation,
Please be informed that we have moved your card status to active.
Kindly get back to us if any difficulties.
Sincerely, Cardholder Support still check the withdraw from atm.
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target
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May 20, 2016, 09:08:53 AM |
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Hey this might be an off topic for you but sure this is related https://bitcointalk.org/index.php?topic=1478399.msg14905731This thread discussed about a debit card which can't be tracked unlike the e-coin which still is connected to VISA and etc. You'll definitely wanna try this if you intend to use card for every transaction.
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