[CLOSED] aurumxchange PENDED my $1000 MTGOX LR

[libertybuck]

This morning I try to exchange MTGOX to LR on their website. I paid them $1000, they received it, but, they pended my order.

The annony thing is that, I processed several $500 exchange smoothly with their service. Seems they like the $1000 MTGOX  
 


1-Mar-13 12:38:47 AM GMT Expires on:1-Mar-13 1:08:47 AM GMT

Status: PAID

You send amount Rate You receive amount Status
MTUSD 1,000.00 0.9600 LRUSD 960.00 Pending 1,000.00

Funds will be sent through Liberty Reserve (USD) to:
Pay to account: U274xxxx
Account name:
Processing Time: Instant after full payment is received.


Payments RECEIVED by us towards this order
   ID    From Account    Amount    Paid on    Batch
MTUSD    85xxx    Voucher    USD 1000.00    1-Mar-13 12:39:49 AM    585e3a40-bde7-4356-xxxxxxxxxxxxx


 

[repentance]

What was their response when you contacted them about this?

[libertybuck]

What was their response when you contacted them about this?

They replied me with a automatically generated email.  The annony things are 12 hours past till now still nothing progress.

Dear xxxxxxx,

Your support ticket "why status is still PENDING ?" has been submitted. We try to reply to all tickets as soon as possible, usually within 24 hours.

Your tracking ID: TPZ-UYS-xxxxxx

You can view the status of your ticket here:
https://help.aurumxchange.com/ticket.php?track=TPZxxxxxxxxxx

You will receive an e-mail notification when our staff replies to your ticket.

*DO NOT REPLY TO THIS E-MAIL*
This is an automated e-mail message sent from our support system. Do not reply to this e-mail as we won't receive your reply!

Yours sincerely,

AurumXchange
https://www.aurumxchange.com

[libertybuck]

Issue fixed finally.