Issues with bitinstant Cant pm yankee because new account

[shkiser]

I have sent a few emails to bitinstant/live chat about my cash deposit to bitstamp account problem. It says my order has been completed, and even got a confirmation email saying funds were sent, with total amount ($460). However in the confirmation email it says APIResponse: {"error": "Invalid username and/or password"}
I know I entered all information correctly, in the destination account it shows my account, but no funds were sent to my bitstamp account.. Been well over an hour, and I havent even received a reply to my emails.. I would pm yankee but I cant do that because of new account. Id like to have  this resolved asap please. Cant afford to just lose nearly $500. Yankee, rachael, anyone plz!