It's amazing the headache coinbase put me through this week. I tried to put through several large purchases of bitcoins which all ended up being cancelled. I was told by their very brief and non helpful CS rep that the orders were being stopped by my bank. I went to my bank and spent 40 minutes on a work day to make sure none of the orders were being stopped or flagged. After making sure of this I checked my account info and saw I was minus -10k US dollars to coinbase. So apparently it wasn't my bank blocking the charges at all. Anyway Coinbase now has my $10,000 and I have no coins to show for it. If I have been flagged for fraud or something that is fine but at least tell me that so I don't waste time trying to go to my bank or keep putting charges through.
This is really an example of how having a monoply on a business is bad news for everyone. The customer service guy was extremely rude and not helpful in the slightest. If I am suspected of fraud its funny how Coinbase now has my money and I have nothing to show for it. Hopefully this shitty company learns that phone calls and thorough responses are essential to proper customer service. Its unfortunate as I want to buy a significant amount of BTC but coinbase is definitely not the place to be.
We learn from our mistakes. Coinbase has great security, so we can feel safe, but sometimes they are too strict . Remember that you can always make a transaction using a different exchange.
Please let us know how this story will be resolved by Coinbase.
