Indeed I still think coinbase is trusted and good they maybe sometimes made mistakes but mostly they are also fixing this and are helping a lot of people.
I agree with you about this, I still think they are trusted enough and this little mistakes probably happen. As I know they sort their problems fast so maybe OP is just don't have patience. I understand him, cause for that money I would like things to happen fast, and every waiting would drive me crazy.
So I hope they will solve this problem, and that OP will inform us here about his situation. Its always good to be aware of things that happen on internet, with big and small services. That can help people when choose to whom to trust.