Since you want to "get this straight", here is what actually happened
I signed up for Managed VPS from shinjiru several days ago. The server details were promptly sent to me. They were sent to ANOTHER user as well. So both us were attempting to change the password the Admin had created. Shinjiru figured out through their support thickets that the server details was sent to two people, nobody actually hacked it.
And who said the server was up long enough for someone to hack it and have it be my fault? All these issues occurred minutes after the support delivered my server to me.
Shinjiru refunded me in BTC amount like I had requested, not dollar amount.
Site5 set me up quick and hosted in Netherlands so ya, got exactly what I wanted.
LTC-X: I have every right to bash them. They fucked up and gave the server access to someone else as well. Clearly NOT part of their terms. Then they took days to refund me. But hey thanks for your insight...
Oh and according to their terms (that you so kindly posted) an error on Shinjiru's part is grounds for full refund. Thanks