Dwolla -> BitInstant transfer failure

[StockNex]

"BitInstant - Time is money" - "Pay for Your Bitcoins in Under an Hour"

I've been trying to contact BitInstant for over two hours now (Well within their business hours). In the past they have been awesome, I just shoot an email and they take care of it...

Anyways... I tried to email them early this morning, also I PM'd Yankee twice. I saw him get online and make a post for someone else to process their order, but I didn't get any response... Nothing... Am I being ignored?

I pay a premium for speed, and at this rate, I should have just went from Dwolla -> Mt Gox. because this is absurd.

Other people have posted, and they get a response, so I think I'll do the same and post here, and see if I get my response.

Order failed - please contact support@bitinstant.com

Timestamp    Event ID    Event type
Wed Mar 6 14:13:53 2013   7ad98120-dde9-4f2b-b037-ffeea966c178   Quote for new transaction
Wed Mar 6 14:14:11 2013   d267ccf5-77fa-4005-887d-9c7fa3ed22cf   New Order
Wed Mar 6 14:12:50 2013   b2609c3d-10e0-4fad-b57e-b4087b648409   Waiting
Wed Mar 6 14:12:50 2013   7038062f-5cbe-4e9b-b84b-d4f820d568bd   Dwolla verification begin
Wed Mar 6 14:12:51 2013   93db6df9-cc5b-4c50-8346-f5709378120d   Dwolla failed verification - unable to locate
Wed Mar 6 14:12:51 2013   703ab7d1-83e4-4df2-8089-b87c509d02a8   Submitting for reverification
Wed Mar 6 14:17:50 2013   a7447189-bfa9-46b0-b18d-4754c1a796b2   Waiting
Wed Mar 6 14:17:50 2013   4693298a-df1a-40a9-b175-2ba24241b892   Dwolla verification begin
Wed Mar 6 14:17:51 2013   d89b7d9b-fd2f-419a-b8cd-a9cdcdce2532   Dwolla failed verification - unable to locate
Wed Mar 6 14:17:51 2013   3876e9e3-2012-40a2-940b-310e802922e9   Submitting for reverification
Wed Mar 6 14:22:50 2013   d1796153-54fa-4b44-836e-be31b3c57bf9   Waiting
Wed Mar 6 14:22:50 2013   6ebf8937-9474-440d-8b1d-e274e3555c02   Dwolla verification begin
Wed Mar 6 14:22:51 2013   02332a92-444d-450c-9c7f-38db7e6543cf   Dwolla failed verification - unable to locate
Wed Mar 6 14:22:51 2013   2ec4b2ab-688f-4b42-94b0-67f46cf5fc8e   Failed verification too often - giving up


Anyone else?

[RageCores]

i am have the same issue... 

[Stephen Gornick]

Am I being ignored?

They had a half-week outage following a security breach and then a burst of activity, so it is reasonable to conclude they are backlogged.  They are not likely scanning the forums for new threads, so you might have better luck putting your inquiry in the thread that they do monitor:

Official BitInstant Support Thread (Active Customer Support)
 - http://bitcointalk.org/index.php?topic=128314.0

I do see reports there of people getting their service inquiry addressed.

[Walter Rothbard]

I had nearly the exact same issue yesterday (on the Dwolla end), and I emailed support and heard back from Seth at BitInstant immediately.  It took three emails back and forth, but Seth resolved the issue for me in 45 minutes.

You might want to post your issue on the BitInstant support thread as well as keep up emails to support.  Include your transaction IDs in the posts and emails; I'm sure it helps them process your issue faster.  And be nice; these guys are working hard.

[StockNex]

UPDATE: Well, I finally got an email from Seth... VERY nice guy.... It was my fault... Apparently I had to take my money and chunk it to $500 pieces and not just push thousands of dollars through for one transaction.

In the future... $500 chunks!

They took care of it for me and got it sorted out.

[Walter Rothbard]

Glad to hear it worked out!

(And thanks for the $500 tip; I will keep that in mind.)

[montana]

thanks for stopping back to let us know... so you would continue to use this service then?

[MagicBit15]

I used dwolla ONE time ever, and it wasn't even bitcoin related. It sucks, don't use it, waste of time.

[StockNex]

thanks for stopping back to let us know... so you would continue to use this service then?

Yes, I will keep using it in the future... My account has been validated at Mt. Gox, so I'll most likely use it for other services.

[bitcoinnix]

I used dwolla ONE time ever, and it wasn't even bitcoin related. It sucks, don't use it, waste of time.

You mind elaborating on that?  I'm preparing to use it with CampBX.com for BTC (so I have a jump point to get into LTC) - I'm just waiting on various ID/Bank verification stuff.

[mustkillidiots]

I did a transfer from Dwolla > MtGox last week, the automated process said it failed.  Emailed Bitinstant, in one and a half days they had it rectified.  I am satisfied with the result, but it certainly was not instant.  It was not a large amount either.

[Stephen Gornick]

I did a transfer from Dwolla > MtGox last week, the automated process said it failed.  Emailed Bitinstant, in one and a half days they had it rectified.  I am satisfied with the result, but it certainly was not instant.  It was not a large amount either.

Is the reason you didn't do Dwolla -> Mt. Gox directly due to Mt. Gox's verification requirement?     Otherwise, it is $0.25 per transaction, rather than a % of the amount transferred.