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Author Topic: Trades processing at the wrong rates at TradeHill  (Read 1338 times)
Mellop
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June 11, 2011, 12:05:07 PM
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I came home last night to calculate my profit and loss and something was clearly off.  I went to check all of my transfers to make sure nothing was pending that I wasn't counting, and, after a ton of digging, found off market transactions in my log at Trade Hill:


June 10, 2011, 7:41 p.m.   Obtain: 83.9000 USD Gave: 10.0000 BTC   0.4531 USD Commission
June 11, 2011, 1:44 a.m.   Obtain: 215.8200 USD Gave: 23.9800 BTC   1.1654 USD Commission



These trades are clearly WAY off market considering the price was roughly $22/btc at the time (you can see it from the surrounding transactions in my history, but for reference, this was last night).  In fact, it would have been impossible for me to have even executed at these prices if I wanted to at the time because the order book would not have let me.  The first trade means that I sold 10 BTC and $8.39 per coin, which, given that there were multiple orders in the order book between the high bid at the time of at least 20, clearly does not make sense.  The second trade implies an exchange rate of $9/BTC.  This accounts for the ~$600 I'm missing in profit and loss.  Has anyone else experienced this?  It's clearly wrong.  And it's not as if I fat fingered something and executed at off market rates - given the depth of the order book at the time it wouldn't have even been possible.
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TradeHill
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June 11, 2011, 02:56:10 PM
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We're pulling up your user account right now and all the relative data.
We'll get back to you in a few minutes.


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MemoryDealers
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June 11, 2011, 03:24:52 PM
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I'm starting to wonder if governments, banks, or someone else is trying to flood the forum with FUD.
There are so many posts that at first glance make you worry.
I'll be interested to see how this one turns out too.

I have had no problems at all with any of my trades at MTGOX.
I'll give tradehill a try in the future as well.

Jaime Frontero
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June 11, 2011, 03:31:41 PM
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I'm starting to wonder if governments, banks, or someone else is trying to flood the forum with FUD.
There are so many posts that at first glance make you worry.
I'll be interested to see how this one turns out too.

I have had no problems at all with any of my trades at MTGOX.
I'll give tradehill a try in the future as well.

http://forum.bitcoin.org/index.php?topic=13344.0
TradeHill
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June 11, 2011, 04:07:12 PM
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Mellop,

We've figured out what happened.
If you like we can speak through email or give you a call.
If you prefer to do the whole thing publicly we can discuss it in this thread.

We're willing to walk through the logs with you and go over the transaction.

We respect your privacy and won't post logs here without your permission.

Regards,
Jered

TradeHill
 

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1.21gigawatts
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June 11, 2011, 04:26:43 PM
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It's interesting when I saw those trades yesterday I was thinking "Man someone got a great deal buying at $8 when the market price is $22+"
It's great to see that Tradehill found and is able to solve this problem quickly.  I just signed up for an account with Tradehill a few days ago, made quite a few trades, and so far it's been excellent.  Keep up the good work!
Mellop
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June 12, 2011, 02:06:12 AM
 #7

As a quick update, it looks like I did fat finger the trades.  TradeHill has been good about it thus far.  However, I'm still not convinced that the best bid in the market was $9, so I'm not sure how I left an offer in the market that was lifted rather than matching with a bid which was, although still $7 off market, around $19 or so.
pokermon919
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June 12, 2011, 02:54:45 AM
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suscribed
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