Blockchain.info wallet dont work. Their support didnot reply. I cannot use money

[belkapaycom]

From 2016-05-26 I cannot see my balance or transaction history at the site Blockchain.info http://prntscr.com/b8mgoy I also cannot send any amount http://prntscr.com/b8mgy2 I have received a lot of transaction since 2016-05-26 on generated wallet using API but i can not see my money and cannot make any transaction. I have tried different browsers and everething work normal till 2016-05-26. Also I tried to send money to my main wallet http://prntscr.com/bfdx6o https://blockchain.info/ru/address/1FraQHqXKVzTmkqsCZnMx9UE17CFihmQ4V To another wallet 185vTzRUxiLYayT5bnaf3C68XGEbydMgkt http://prntscr.com/bfdxfg - nothing work, transaction and balance are empty. Support cannot solve my problem and now they ignore all my messages - http://prntscr.com/bfdyei - request number 94882 I have made everything that they suggest - tried another browser and PC, restore wallet using 12word phrase. Is it normal to solve this problem more than two weeks and ignore me?

[steven0021]

I've said this a lot of times: stop using blockchain.info. There have been at least 2 cases of this that I know of. I'm not 100% sure what caused it but people lost money and blockchain.info can't seem to do anything to fix it.

Here's the previous cases I mentioned:
https://bitcointalk.org/index.php?topic=1471709.0
https://bitcointalk.org/index.php?topic=1489504.0

[TastyChillySauce00]

From 2016-05-26 I cannot see my balance or transaction history at the site Blockchain.info http://prntscr.com/b8mgoy I also cannot send any amount http://prntscr.com/b8mgy2 I have received a lot of transaction since 2016-05-26 on generated wallet using API but i can not see my money and cannot make any transaction. I have tried different browsers and everething work normal till 2016-05-26. Also I tried to send money to my main wallet http://prntscr.com/bfdx6o https://blockchain.info/ru/address/1FraQHqXKVzTmkqsCZnMx9UE17CFihmQ4V To another wallet 185vTzRUxiLYayT5bnaf3C68XGEbydMgkt http://prntscr.com/bfdxfg - nothing work, transaction and balance are empty. Support cannot solve my problem and now they ignore all my messages - http://prntscr.com/bfdyei - request number 94882 I have made everything that they suggest - tried another browser and PC, restore wallet using 12word phrase. Is it normal to solve this problem more than two weeks and ignore me?

the blockchain support is as slow as snail,they'll took so many times for just reply to their customers,this problem seems can be solved manually by importing your current address which have balance to another desktop wallet such as multibit,electrum or bitcoin core