Hello
I bought 500€ at EXMO.com ONE WEEK AGO!
I found them over ADV and thougt Ill check them.
What happened to me with this company is crazy.
First they asked for new scan of eletricity bill in 300DPI (but my scan has already 300DPI so it was only timewasting.)
I send them everything new and again and again.
Today it was enough for me and I told them I want my money back to my bank account and they should delete my account because im not interested to be their customer.
BUT - they dont send money back and nothing. They just ignore my emails and now they want selfies and more sensitive data!? Thats ridiculous. I can not recommend this website to anyone!Here you can see our mails:
##- Please type your reply above this line -##
Baш зaпpoc (97432) выпoлнeн. Чтoбы oткpыть eгo cнoвa, oтпpaвьтe oтвeт нa этo пиcьмo.
Yana Novik
Yana Novikova (EXMO.com)
Jun 23, 13:57 BST
Hello!
Please, make a selfie against the background of your exmo account, while holding your identity document that you used to fill in the Verification form and send to our email support@exmo.com .
Sorry for inconvenience. We hope for your understanding.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
Emilia Jon Emilia Jones (EXMO.com)
Jun 23, 13:11 BST
Your inquiry was transferred to the technical department.
You should receive an answer soon, via e-mail.
Thank you for contacting us.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
helmut.nie
helmut.niedermayer
Jun 23, 13:07 BST
No, Im not interested to "wait" anymore.
And Im not interested to trade with your company or get "verified".
STOP wasting time of your customers.
Send money back TODAY and delete all documents.
Im waiting since one week. enough is enough. I want my money back today!!Emilia Jon
Emilia Jones (EXMO.com)
Jun 23, 12:56 BST
Hello.
If you have send the document please wait for an answer.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
helmut.nie
Jun 23, 12:52 BST
Yesterday I sent everything trough web-site and until today im not verified again.
I have enough of your stupid company.
Send money back to my bank account today: XXXXXX
Delete all my documents I sent and delete my account.
In 1-2 weeks I will write this "expirience" at my Blog.
Your company is one of the worst companys Ive ever testet.Jessica Sm
Jessica Smith (EXMO.com)
Jun 22, 21:51 BST
Please, upload the document through the web-site.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
helmut.nie
helmut.niedermayer
Jun 22, 21:29 BST
What is going on here!? Is this a bad joke???
I sent with last email a new scan with all things you want.
400DPI - 1,1MB in JPG
Jessica Sm
Jessica Smith (EXMO.com)
Jun 22, 21:22 BSTAll copies and images of documents are accepted in the following formats only: jpg, jpeg, pjpeg, png or pdf. Color images must have resolution 300 dpi or higher. File size must not exceed 5Mb.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
helmut.nie
helmut.niedermayer
Jun 22, 21:06 BST
Scan is attached to this email!
Regards
Attachment(s)
img31.jpg
Jessica Sm
Jessica Smith (EXMO.com)
Jun 22, 20:31 BST
Hello!
To solve your problem take a screenshot in .jpg format and send it to us please. Or you can send it to
http://thumbsnap.com/ or
http://uploadingit.com/and give us a link (files or links from other sites will not be accepted).
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
helmut.nie
helmut.niedermayer
Jun 22, 20:24 BST
Document size is 300DPI!!
Its exact same size before I have to convert it in .png
I have no idea why you dont accept normal jpg
My Scanner only makes jpg and after I convert it, you cannot see DPI anymore.
But Scan i definitly 300DPI and if I would like to send you a bigger scan, it has 10MB+ and its impossible to send at your site.
Its a problem of your site. PNG which I sent has 300DPI and its immpossible to send bigger file!
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