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Author Topic: StrikeSapphire - Site Down - Situation  (Read 612 times)
ssaCEO
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March 14, 2013, 04:43:02 PM
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Hi all, just wanted to make a public announcement on this:

StrikeSapphire is down right now until at least Midnight GMT; we're not sure how long it will take to get up and running again. We had been using bitcoind 0.2 since opening our wallet server in 2011 ("if it ain't broke, don't fix it...") and the blockchain fork has apparently broken the client.

We have halted inbound deposits and closed the site temporarily. We are currently setting up a new bitcoind installation which may take several hours to a day to bring up to speed and test with our system.

Let me stress that all player funds are safe, including currently pending deposits which will be credited as soon as we reopen. We believe we have already been in contact with all players whose deposits were held up, but if you have deposited in the past 2 days and not received funds please contact us at help (at) strikesapphire.com.

We would ask that for the sake of keeping our accounting organized, players bear with us until the new wallet is brought online. Should the situation stretch beyond a day we will issue refunds to any and all players from a cold wallet and negative-comp accounts manually. Thanks for your loyalty, support and patience.

Josh

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ssaCEO
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March 14, 2013, 07:56:18 PM
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Update: Our new server is online but still getting caught up with the blockchain. If we are caught up by 21:30 GMT we will reopen tonight, otherwise tomorrow morning. Current height: 175088

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March 14, 2013, 08:04:30 PM
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Which version are you running now? 0.7 or 0.8?
ssaCEO
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March 14, 2013, 08:05:51 PM
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We're running 0.8. Makes sense down the road... I think.

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March 14, 2013, 08:21:59 PM
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Okay folks, the good news is that our software's running fine (and actually faster for transactions with the new client). The bad news is the new client's slowed to crawl getting the rest of the blockchain around 180k height and we're just going to have to wait to bring everything up to speed.

At this pace, and allowing for final testing and sleep, we should be open again by 12:00 GMT tomorrow at the latest. Our apologies to the people affected by this, I wish we could do more but just getting a new server and our software talking to it at the last second like this has been something of a nightmare (I actually leased 2 servers today because the first company we dealt with took too long to bring it online... grr.) In any event, if you need anything you know where to find me, we'll be back on the line at noon latest.

Thanks again for your patience.

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March 15, 2013, 10:55:03 AM
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We're back up and running on the latest version of Bitcoin... all systems go! Thanks for your patience.

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