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Author Topic: BLEUTRADE.COM - Not responding to communication from its users  (Read 2963 times)
Timelord2067
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July 11, 2016, 01:09:26 PM
 #1

BACKGROUND:

There are two BleuTrade.com threads:


The second thread directly links to the first in it's OP.

I joined BleuTrade.com due to my ongoing involvement with SexCoin which had been voted and also paid to be listed on BleuTrade.com

BleuTrade listed quite a few Alt coins and, after a while, launched it's own internal coin as ownership of the actual Exchange.  Their launch of the coin was sudden and those in the know cornered the market and began to pump the price up.  Every four hours payouts occurr to those who own the internal BlueTrade coin and like everyone else, I began to gather quite a few Alt coin dust amounts.



After a while of trading, BleuTrade.com decided to remove some coins including SexCoin from their listing.  They had been trying to establish a fiat to Crypto exchange but I am uncertain where that led.  I don't think they were able to get approval for it.

Over time BleuTrade.com has withdrawn many more Alt coins, quite a few had been paid to be listed, I haven't heard of an Alt coins being refunded their listing fees.

At some point, I withdrew my coins (that I could) from BleuTrade.com and the account has more or less remained dormant for many months.



I very recently went to make a trade with xetsr for 0.04 and set about withdrawing from an online wallet.

Need $35 BTC ASAP. Have PayPal.

Send me a message.

Have PM'ed you.

https://blockchain.info/tx/eaf7715b1204da7067e7f6058ef0fe2adfa363879347acb24173bb8d326a835f

Through inattention on my part, I'd previously set the Wallet Address to 1A7mL77ZxR1EU7rhfyiTEbs6A5EN5BZbSy and the BTC 0.04070352 were sent to my BleuTrade.com Wallet Address.

Anyone with a keen eye will see that I previously sent this Wallet Address funds from my Wallet Address 1AhuQTWMu185kWFmiUHhmTTVYjKR7BfirW which I signed a while ago.

https://blockchain.info/tx/94e98458b8046d1b770b26fefefc879827ddbb2a3400fecfcebcee0301a95d7b

As you can see the funds were withdrawn out as soon as they went in, so I'm unsure if this is standard practice of BleuTrade.com to use any Wallet Address funds to payout other user's withdrawls, or, they were parked in an off-line Wallet for use later.



It took me an hour or two to work out where the fund went, when I realised they had gone to BleuTrade.com I tried to log-in, but got the error message:

Quote
A security code was sent to your email. For safety you need to enter the code

No such email has ever arrived and it is now more than one week since I first tried to re-login.



I posted a message on the second BleuTrade OP

Hello,

I tried to log into Bleutrade just now (it's been a while) I get the following message:

Quote
A security code was sent to your email. For safety you need to enter the code

Only thing is there are no emails being sent.

Can you look into this for me please? (Same user name as here)

and sent a PM to Bleutrade https://bitcointalk.org/index.php?action=profile;u=515389

Nearly two days later, I cross posted the message to the original thread:

Am cross posting to this thread too (and PM the OP of this thread also)

Hello,

I tried to log into Bleutrade just now (it's been a while) I get the following message:

Quote
A security code was sent to your email. For safety you need to enter the code

Only thing is there are no emails being sent.

Can you look into this for me please? (Same user name as here)

Thanks - hope to hear from you soon.

and also sent a PM to RodrigoHenrik https://bitcointalk.org/index.php?action=profile;u=155369 ,

However, as you can see from both threads, I have not received a response either on the threads or in PM's.  In fact others have started commenting that they too are unable to access funds, or, their deposits have gone missing.



I am stopping short of making this an outright scam accusation, but I feel that the longer this goes on, the more it is hurting BleuTrade's reputation and so am posting it in the Reputation thread.

My only question is do I red flag both their accounts?  Should I wait and see? 

Before anyone asks:

Look into spam folder.

I have never had any problem, moreover support is fast and responsive. really, no joking.

Not in the spam folder, have sent a PM to their account here at same time I posted above and so far no response.

Is there any way to contact the customer service, the balance of my wallet is not correct, I tried sending mail, twitter and private letter bitcointalk.org, but not get any response 


no, and i see they have delisted a few more coins in the past month, again without no notice given. 



Thanks for reading.

Science Fiction Fantasy and Horror (and Conventions) Forum #SFFHCF is now live after reset https://www.timelord2067.com/forums/index.php see also Twitter Post - READY FOR A TREE CHANGE? Only $179,000 (AU$) for a 13.06 hectare (32 acres) fully timbered, secluded block in South-East Qld. Various house sites, predominantly north facing, halfway between Gympie & Tin Can Bay, 10 mins drive to local primary school https://www.facebook.com/nevkanerealestate/posts/1583146505116067 --- Known Alts of any-one - A User Generated List Mk III | SEXCoin Forum | Broadcast Your RAW Transaction | Get Paid in BitCoin | (NetHack 3.6.0 Hearse V 1.0.6e) | Twitter: @Timelord2067 Retweet ≠ endorsement | Other Forums: #BritishFolk #SFFHCF | Vanity Wallet Generation | Wallet Verified | ? BTC SXC | (USA) Donate Blood today at One Blood dot ORG | £ $ ₹ € ¥ ¢ ? ÷ BTC I am not an escrow service... | My proof quickseller is an Alt of master-P has been deleted by BitCoinTalk - read archived version here:
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July 11, 2016, 01:26:57 PM
 #2

To be honest, i never contacted them so i cannot say about their support / communication

But i have done some deposits (altcoins) and withdrawals (btc), all went through with no problem.

Of course the support and the responding time of an exchange is the number 1 indication of professionalism and must be taken very seriously by anyone who is going to use their services
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July 12, 2016, 09:56:21 AM
 #3

i've read about them not being responsive numerous times; never have had to deal with them personally tho.

about the security code, you should've activated google authenticator 2fa login not to deal with security email!
initially i did use the email a few times;
in one occasion it took so many minutes i got tired of waiting, tried logging in one more time, received two emails few minutes later & logged in using the second code! but have never had to wait a week for it tho Huh
activated 2fa right then & there!

their activity on this forum is pretty much dead, which is bad, trading there used to be much more robust!
i still login there regularly; been doing some routine exchanges there for a while & am just used to it!

have you tried to submit a support ticket without logging in?
it redirects to bleutrade.zendesk.com has a separate login i guess, but not sure, give that a try!
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July 19, 2016, 01:24:11 PM
 #4

I tried to withdraw Mintcoin (id:83040236  2016-07-09 13:29:38) address is empty wont respond to ticket either.

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Timelord2067
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July 23, 2016, 02:58:16 AM
 #5

I tried to withdraw Mintcoin (id:83040236  2016-07-09 13:29:38) address is empty wont respond to ticket either.

Am sorry to hear it - I've started a thread in the Scam Accusation section https://bitcointalk.org/index.php?topic=1562286.0 that signposts back to here.

Science Fiction Fantasy and Horror (and Conventions) Forum #SFFHCF is now live after reset https://www.timelord2067.com/forums/index.php see also Twitter Post - READY FOR A TREE CHANGE? Only $179,000 (AU$) for a 13.06 hectare (32 acres) fully timbered, secluded block in South-East Qld. Various house sites, predominantly north facing, halfway between Gympie & Tin Can Bay, 10 mins drive to local primary school https://www.facebook.com/nevkanerealestate/posts/1583146505116067 --- Known Alts of any-one - A User Generated List Mk III | SEXCoin Forum | Broadcast Your RAW Transaction | Get Paid in BitCoin | (NetHack 3.6.0 Hearse V 1.0.6e) | Twitter: @Timelord2067 Retweet ≠ endorsement | Other Forums: #BritishFolk #SFFHCF | Vanity Wallet Generation | Wallet Verified | ? BTC SXC | (USA) Donate Blood today at One Blood dot ORG | £ $ ₹ € ¥ ¢ ? ÷ BTC I am not an escrow service... | My proof quickseller is an Alt of master-P has been deleted by BitCoinTalk - read archived version here:
Timelord2067
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August 06, 2016, 12:57:06 AM
 #6

I sent this Tweet on the first of August https://twitter.com/Timelord2067/status/760062231660802050

<blockquote class="twitter-tweet" data-lang="en"><p lang="en" dir="ltr"><a href="https://twitter.com/BLEUTRADE">@BLEUTRADE</a> Please respond to this <a href="https://t.co/abmAfd6Imz">https://t.co/abmAfd6Imz</a> on <a href="https://twitter.com/bitcointalk">@bitcointalk</a> <a href="https://twitter.com/hashtag/Crypto?src=hash">#Crypto</a></p>&mdash; Timelord2067 (@Timelord2067) <a href="https://twitter.com/Timelord2067/status/760062231660802050">August 1, 2016</a></blockquote>
<script async src="//platform.twitter.com/widgets.js" charset="utf-8"></script>

and got no response.

If you go to their support page https://bleutrade.com/help and click on "Support" you are taken to a page that asks you to log in to continue. https://bleutrade.zendesk.com/hc/en-us/restricted?return_to=https%3A%2F%2Fbleutrade.zendesk.com%2Fhc%2Fen-us using Facebook Twitter or Google Plus - none of which I am signed up to do with BleuTrade.

So, I have exhausted all methods open to me to contact BleuTrade.

As far as I am now concerned, BleuTrade is scamming.

Science Fiction Fantasy and Horror (and Conventions) Forum #SFFHCF is now live after reset https://www.timelord2067.com/forums/index.php see also Twitter Post - READY FOR A TREE CHANGE? Only $179,000 (AU$) for a 13.06 hectare (32 acres) fully timbered, secluded block in South-East Qld. Various house sites, predominantly north facing, halfway between Gympie & Tin Can Bay, 10 mins drive to local primary school https://www.facebook.com/nevkanerealestate/posts/1583146505116067 --- Known Alts of any-one - A User Generated List Mk III | SEXCoin Forum | Broadcast Your RAW Transaction | Get Paid in BitCoin | (NetHack 3.6.0 Hearse V 1.0.6e) | Twitter: @Timelord2067 Retweet ≠ endorsement | Other Forums: #BritishFolk #SFFHCF | Vanity Wallet Generation | Wallet Verified | ? BTC SXC | (USA) Donate Blood today at One Blood dot ORG | £ $ ₹ € ¥ ¢ ? ÷ BTC I am not an escrow service... | My proof quickseller is an Alt of master-P has been deleted by BitCoinTalk - read archived version here:
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August 26, 2016, 05:48:07 PM
 #7

Thanks for the info in regards to bleutrade.

I was trying to figure out how to add CannaCoin to the exchange, so I opened up a support ticket about two weeks ago and nothing from them.


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Timelord2067
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September 12, 2016, 11:27:35 AM
 #8

This issue with BleuTrade.com has been resolved.

At long - long last, my issue with BleuTrade.com is at an end.

They are either very lazy or in over their heads, either way they need to lift their game and respond much *much* faster.

I am locking this thread as the issue is resolved and I have withdrawn my funds.

I have locked the scam accusation thread, but will leave open this reputation thread for a while for others to comment on, or leave other issues feedback.

Science Fiction Fantasy and Horror (and Conventions) Forum #SFFHCF is now live after reset https://www.timelord2067.com/forums/index.php see also Twitter Post - READY FOR A TREE CHANGE? Only $179,000 (AU$) for a 13.06 hectare (32 acres) fully timbered, secluded block in South-East Qld. Various house sites, predominantly north facing, halfway between Gympie & Tin Can Bay, 10 mins drive to local primary school https://www.facebook.com/nevkanerealestate/posts/1583146505116067 --- Known Alts of any-one - A User Generated List Mk III | SEXCoin Forum | Broadcast Your RAW Transaction | Get Paid in BitCoin | (NetHack 3.6.0 Hearse V 1.0.6e) | Twitter: @Timelord2067 Retweet ≠ endorsement | Other Forums: #BritishFolk #SFFHCF | Vanity Wallet Generation | Wallet Verified | ? BTC SXC | (USA) Donate Blood today at One Blood dot ORG | £ $ ₹ € ¥ ¢ ? ÷ BTC I am not an escrow service... | My proof quickseller is an Alt of master-P has been deleted by BitCoinTalk - read archived version here:
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September 21, 2016, 01:16:05 PM
 #9

It's still going on...  Sad  My help request via their zendesk portal is 5 days old and waiting.  I posted this message on their ANN

https://bitcointalk.org/index.php?topic=525921.msg16319398#msg16319398

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October 09, 2016, 02:50:47 PM
 #10

we would like to contact with any bleutrade responsable to list beatcoin[xbts] previously beatscoin[beats] https://bitcointalk.org/index.php?topic=1625301.0  to list it in this great exchange.
we've sent support request while ago , but ticket still open.
please if any responsable contact us. we have a bounty to list [xbts] in bleutrade
thank you in advance

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January 15, 2018, 11:36:02 PM
 #11

How can we list our ICO on BleuTrade.com?
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