[resolved] *WARNING* Ripple to Bitstamp.net - BTC may disappear

[Amitabh S]

I posted on service discussion but I feel its appropriate here to warn others who might lose their XRPs/BTCs doing what I did.

Just for your own peace of mind, do not transfer large amount of BTCs from ripple.com to bitstamp.net using the method described here. Long story short, the 1 BTC I transferred disappeared (at least for now, until I get a response from them).

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[moocowpong1]

Have you contacted them? I had 1 BTC get stuck in limbo like that – I sent them a message with the transaction ID, and about a day later it showed up in my account. Not ideal, but I didn't lose anything.

[Coinbuck @ BTCLot]

They work on GMT +1 timezone. It's 2 am in there right now..

I'm sure this will be sorted out. They've a good support team.

[maxmint]

I'm a bitstamp user and I know they do have a good support. Hope you get that sorted out.

[w1R903]

I posted on service discussion but I feel its appropriate here to warn others who might lose their XRPs/BTCs doing what I did.

Do not try to transfer large amount of BTCs from ripple.com to bitstamp.net using the method described here. Long story short, the 1 BTC I transferred disappeared.

They just sorted out a similar problem with me (for about 3 btc), crediting my account for a missing Ripple deposit just hours after contacting them at their support e-mail.  Contact them directly at their support e-mail with the transaction id and they'll almost certainly credit your account.  It's 2 a.m. in Europe now, which is likely why there is no response.

[Amitabh S]

I posted on service discussion but I feel its appropriate here to warn others who might lose their XRPs/BTCs doing what I did.

Do not try to transfer large amount of BTCs from ripple.com to bitstamp.net using the method described here. Long story short, the 1 BTC I transferred disappeared.

They just sorted out a similar problem with me (for about 3 btc), crediting my account for a missing Ripple deposit just hours after contacting them at their support e-mail.  Contact them directly at their support e-mail with the transaction id and they'll almost certainly credit your account.  It's 2 a.m. in Europe now, which is likely why there is no response.

Did they explain why the problem is happening in the first place? Sooner or later, there will be many users like us, with each transfer getting stuck/disappearing and lots of accusations.... Therefore this warning, until this problem is fixed.

[Amitabh S]

Problem was resolved. However, final ripple transaction took more than 12 hours. (I was under the impression that they are instant.)

Can bitstamp provide more details on what happened. Do Ripple transactions go through eventually given reasonable time (like bitcoin) or is there manual intervention required if some transactions disappear but money is deducted from sender?

[w1R903]

Problem was resolved. However, final ripple transaction took more than 12 hours. (I was under the impression that they are instant.)

Can bitstamp provide more details on what happened. Do Ripple transactions go through eventually given reasonable time (like bitcoin) or is there manual intervention required if some transactions disappear but money is deducted from sender?

You're correct, Ripple transactions are virtually instant.  It appears that Bitstamp is having to manually clear transactions from time to time.  Perhaps because their hotwallet runs out.  Bitstamp devs, any comment?