I am having some problems with my MTGOX account. I already credited it my mtgox account with 8-9 btc's.
And the transactions have like 10-11 confirmations. BUT still havent gone anything credited to my mtgox account.
That's the problem with a hosted (shared) E-Wallet. The only party who can do anything is the party that controls the wallet. In this case it is Mt. Gox.
There is one additional support channel you can try, but I already see others asking there with no response:
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http://webchat.freenode.net/?channels=#mtgox