Hi ****,
Sorry for the late reply. There has been some issue syncing geth or parity, and running contracts on Etherem. I have your address in record, and our team will look into how to solve this issue and if not, we will refund to you by other means latest by end of Oct.
Thanks for your support to HONG again and apology for the inconvenience.
Best,
Payne
Well this ended up being bullshit
If anyone knows how to fix refund issue or contact Payne it would be appreciated