robinH
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August 02, 2016, 09:44:41 PM |
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no - same issues and they wont reply to me
Hey jtp1109, There appear to be no restrictions on your account at this time. You are welcome to email support@nitrogensports.eu or submit a ticket with any specific requests. Thanks, nitrogesports why does he need to open a new support ticket if the situation has been resolved as you claim. It obviously hasn't been solved since he still cannot withdraw the bitcoins Your behaviour is shady as hell. And I don't blame the Op for losing his rag.
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Trayber
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August 02, 2016, 10:35:49 PM |
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This certainly seems odd. These responses from the rep are not what I would expect. The OP is probably one of Nitrogens biggest players. Doesn't he have a dedicated host he can go to within the company to get assistance. He shouldn't have to be dealing with low-level support here. He appears to give a ton of action and thus should be treated as a VIP. Am I missing something here?
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jtp1109 (OP)
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August 03, 2016, 12:45:09 AM |
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no host and they REFUSE to answer my question - Nitrogen probably doesn't have the money, what I am hearing - I am also shocked they won't answer my basic question of why my account was locked or withdrawls frozen when I had no bonus - nobody gave me an answer then and nobody gave me an answer now
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robinH
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August 03, 2016, 01:48:33 AM Last edit: August 03, 2016, 08:32:38 AM by robinH |
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This is very poor from you nitrogensports. To keep your best customer in limbo like this is very bad. What hope is there for the rest of us, if big players are treated this way?
If you cannot pay the man now, how about working it out with him, instead of giving him the runaround, like you are obviously doing. Whatever rep and goodwill you have in these parts, is ebbing away. Sort this out fast.
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NitrogenSports
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August 03, 2016, 02:32:39 AM |
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Hey, this is Mike again, I want to apologize again for how this has been handled and will personally become your host and work with you to get this resolved once and for all. Please either email me at marketing@nitrogensports.eu or add me on skype: ‘nitrogen.affiliates’ and we will get a solution in place that works for you and our security teams. Look forward to hearing from you soon, Mike
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jtp1109 (OP)
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August 03, 2016, 02:39:52 AM |
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Do you know how many people can fake being me by posting this? What is going on with you guys? You have my info - contact me oersonally
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RHavar
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August 03, 2016, 05:08:09 AM Last edit: August 03, 2016, 05:18:14 AM by RHavar |
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Hey, this is Mike again, I want to apologize again for how this has been handled and will personally become your host and work with you to get this resolved once and for all. Please either email me at marketing@nitrogensports.eu or add me on skype: ‘nitrogen.affiliates’ and we will get a solution in place that works for you and our security teams. Look forward to hearing from you soon, Mike The OP has shared a lot of details about his account, deposits, addresses, support tickets etc in his evidence he uploaded, which would allow someone to be a convincing imposter. So make sure you verify extremely well when someone adds you on skype or sends you an email...
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Check out gamblingsitefinder.com for a decent list/rankings of crypto casinos. Note: I have no affiliation or interest in it, and don't even agree with all the rankings ... but it's the only uncorrupted review site I'm aware of.
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NitrogenSports
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August 03, 2016, 05:18:05 AM |
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Thanks for the concern about our skype account but we have been in communication with each other at this point and are working towards a solution.
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robinH
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August 03, 2016, 05:23:30 AM |
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Hey, this is Mike again, I want to apologize again for how this has been handled and will personally become your host and work with you to get this resolved once and for all. Please either email me at marketing@nitrogensports.eu or add me on skype: ‘nitrogen.affiliates’ and we will get a solution in place that works for you and our security teams. Look forward to hearing from you soon, Mike Hey Mike from nitrogensports, shouldn't you be the ones contacting him to proffer a solution in private? Asking him to contact you on a public forum is asking for trouble or? I can't believe the ineptitude you are displaying.
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Trayber
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August 03, 2016, 05:46:57 AM |
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I don't see the problem here, Mike sounds like he is going to take care of things going forward and make the OP happy. He just needed a little VIP attention here to get this resolved which should have happened from the moment he started making large bets but sometimes things get overlooked. Glad to see this resolved.
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jtp1109 (OP)
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August 03, 2016, 12:42:54 PM |
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I am speaking with mike on a resolution - I will keep you posted once things are settled
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jtp1109 (OP)
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August 03, 2016, 01:05:54 PM |
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That being said - they still haven't told me why the below is the case
If I have unconfirmed deposits I should not be allowed to wager or withdraw - I am able to wager but not withdraw so their excuse of unconfirmed deposits is not valid - they don't show up in my deposit history and again, I would not be able to bet if I had unconfirmed deposits
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bitcapitalist
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August 03, 2016, 01:16:07 PM |
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After all the proof I think Nitrogensports should do some manual work and stop putting the excuses in "tech team" or "security concerns"
Just pay what you owe the user, anyone could be sending random BTC to that address, but who cares. It should be possible to withdrawal at any time, no matter the amount.
Seems like Customer support in Nitrogen is pretty bad.
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marlboroza
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August 03, 2016, 05:43:56 PM |
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This is one big bs. Just pay him his money. Explain this to us: how can someone gamble if have unconfirmed deposit, and can't withdraw? 2 days and still unconfirmed? Why don't you pay him manually? I am sure you can do that. Its all clear here.
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xetsr
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August 03, 2016, 06:38:42 PM |
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That being said - they still haven't told me why the below is the case
If I have unconfirmed deposits I should not be allowed to wager or withdraw - I am able to wager but not withdraw so their excuse of unconfirmed deposits is not valid - they don't show up in my deposit history and again, I would not be able to bet if I had unconfirmed deposits
My guess is nitro would lose quite a bit of business requiring confirmations before waging. Have you seen their chat? No patience, the type of members books love. You still haven't been paid?
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jtp1109 (OP)
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August 03, 2016, 08:03:34 PM |
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Still waiting and yes you need a confirmation on nitrogen before betting
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Quickseller
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August 03, 2016, 08:08:43 PM |
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Still waiting and yes you need a confirmation on nitrogen before betting
No you don't. I have used 0/unconfirmed transactions numberious times when betting on their site.
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jtp1109 (OP)
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August 03, 2016, 08:18:45 PM |
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From nitrogen
Yup you are 100% right on that. I apologize. 1 confirmation is needed now in casino games. 2 for poker. Sorry about that.
Give me a 24hours to talk to the executive team about compensation for the mishandling of your case. However we will still need to solve these problems otherwise when you resume your play you will have the same headaches again because we haven't agreed on a solution to keep your account from being locked down for the various reasons you have experienced already.h
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jtp1109 (OP)
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August 03, 2016, 08:22:20 PM |
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robinH
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August 03, 2016, 08:26:05 PM |
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Link not working, it is obvious they are riding roughshod over you. Demand your winnings. It is your right.
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