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Author Topic: Mtgox support issues/ transfer issues  (Read 817 times)
newmont
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June 12, 2011, 11:03:45 AM
 #1

So - because of the new restrictions I have no place to post this where it MIGHT reach magical tux/ improve the mtgox support situation. 50 posts is a pretty high bar for relevancy considering this is the defacto all of bitcoin support and community forum.

I transfered a large amount of USD to Mutum Sigilum's ( mtgox) dwolla account on June 9th. This amount has still not been credited to my account. I have sent 2 emails to support. Initially I received a canned response that I would hear from support in 36-48 hours. When 48 hours had passed without satisfaction, I emailed again. This time I got a zendesk ticket. Mtgox had obviously changed its ticket system - thats great. Problem is, it has been another 24 hours now and I still have received 0 communication from mtgox on this issue.  Anyone else having support and or transfer issues with mtgox?
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SomeoneWeird
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June 12, 2011, 11:07:26 AM
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So - because of the new restrictions I have no place to post this where it MIGHT reach magical tux/ improve the mtgox support situation. 50 posts is a pretty high bar for relevancy considering this is the defacto all of bitcoin support and community forum.

I transfered a large amount of USD to Mutum Sigilum's ( mtgox) dwolla account on June 9th. This amount has still not been credited to my account. I have sent 2 emails to support. Initially I received a canned response that I would hear from support in 36-48 hours. When 48 hours had passed without satisfaction, I emailed again. This time I got a zendesk ticket. Mtgox had obviously changed its ticket system - thats great. Problem is, it has been another 24 hours now and I still have received 0 communication from mtgox on this issue.  Anyone else having support and or transfer issues with mtgox?


MagicalTux said there was a bug in mysql that caused the whole trading system to lockup. He's restoring services soon, then your transaction should go through. He's on IRC now if you want to talk to him.
newmont
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June 12, 2011, 04:44:16 PM
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Update: I reached out to MagicalTux on IRC and he resolved the issue immediately - now thats service!
forexmasterja
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July 16, 2012, 01:24:22 PM
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Update: I reached out to MagicalTux on IRC and he resolved the issue immediately - now thats service!

Hello,

I have a situation with MTGOX too, how do I find him on IRC ?

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