BITMAIN REFUSE TO REPAIR FAULTY S9 - DOA

[thelema93]

Now a 2nd board has broken!

They sent me this unit 60 days ago!!! It is well within the warranty.

I have 5 other Antminers in the same room - they are alll working fine.

Obviously it is a defective machine.

i dont know what to do now - ? Send the whole machin back to them? So they can tell me the logistics broke it!!!!!???

F**K IT

I am really pissed off with these morons.

Do I really need to take them to court? To get my money back? What a joke.

[1715328845]

1715328845

[thelema93]

Yes it seems the Warranty is just fake.
..............

Please check the picture attached.

.......

thelema93  - Post this picture here

Picture of what?

I have now 2 DEAD BOARDS on my brand new S9 - and the retards in 'Barbera' at Bitmain refuses to repair or replace.

ASSSSSHOLES

[thelema93]

I might just fly over to Hong Kong and put a brick through their car window.
Maybe not today, maybe in 5 years time, I will find some Bitmain staff's car and smash it up with a baseball bat.
I am a big fan of revenge served up cold.
They will never know why but one day something valuable of theirs will be broken.
i do not forget my enemies.

[thelema93]

So I PAID $1800 USD for a fuckign 4 TH/s miner - YIPPEEEEEE !!!!!!!!

I AM GOING TO TAKE THEM TO SMALL CLAIMS TRIBUNAL.

HERE IS ALL THE INFO YOU NEED TO DO IT (Hong Kong)

http://www.judiciary.gov.hk/en/crt_services/pphlt/html/sc.htm

I am wondering if I need to go to court in China or Hong Kong?

The warranty repars are in Hong Kong - but the machine was sent to me from China - i think....

Any ideas?

[Tupsu]

Picture of what?

I have now 2 DEAD BOARDS on my brand new S9 - and the retards in 'Barbera' at Bitmain refuses to repair or replace.

ASSSSSHOLES

.




Picture of first broken board, what is only in Birmain link.



.

Andy NIU (Bitmain)

Aug 6, 18:22 CST

Dear will,

The problem is not we do not repair but the hashboard can not be fixed anymore because of that two of chips were falled down and the PIN on the board were damaged in the way of returning.

Please check the picture attached.

Please let us know if you have additional questions or concerns.

Best regards,
Andy
Bitmain

So now they are claiming that it got damaged when I sent it back to them - so they wont repair it!!!!!!
It was broken anyway.

What a bunch of piss-taking assh**les !

[thelema93]

no i dont have a picture, but when i sent it to them it looked comletely normal - no burnt parts or anything like that.

now a 2 nd board has died.

I don't know if i should send the whole machine back to them. Maybe there is a fault with the fans, who knows?

I don't trust those A**HOLES to send me a new machine.

$1800 ..... turned to shit.

F**K YOU BITMAIN

I HAVE THIS F**KING MACHINE LESS THAN 60 days

AND IT IS F**KED, WHY WON'T THEY REPLACE IT !?

[Nessus]

I also had an experience with getting a S9 (12.93 TH/s version) with a bad hashboard. We received the miner on June 16th. Powered it up (we are in a data center with heavily reliable electrical systems) and the one board never turned on. Keep in mind there was still 85+ days left on their manufacturer warranty. Initially they refused to accept the warranty claim, saying there wasn't any way it came damaged and we had caused the damage. After some heavy bitching and begging, they said we could ship it back, but the repairs may not be covered by the warranty. Sent it back June 20th. Here it is August 15th and we still haven't heard a word back from them about it. Had someone inquire on the status today. We have spent well over $150k on miners from Bitmain. Luckily most of our machines have worked to spec or are within tolerance. However even with all the money that we have given them, we get no special treatment and are still treated like we are a problem. If they continue this practice, they may be subject to some international class action lawsuit.

[thelema93]

I also had an experience with getting a S9 (12.93 TH/s version) with a bad hashboard. We received the miner on June 16th. Powered it up (we are in a data center with heavily reliable electrical systems) and the one board never turned on. Keep in mind there was still 85+ days left on their manufacturer warranty. Initially they refused to accept the warranty claim, saying there wasn't any way it came damaged and we had caused the damage. After some heavy bitching and begging, they said we could ship it back, but the repairs may not be covered by the warranty. Sent it back June 20th. Here it is August 15th and we still haven't heard a word back from them about it. Had someone inquire on the status today. We have spent well over $150k on miners from Bitmain. Luckily most of our machines have worked to spec or are within tolerance. However even with all the money that we have given them, we get no special treatment and are still treated like we are a problem. If they continue this practice, they may be subject to some international class action lawsuit.

WOW! They really are stupid. Why don't they want happy customers. Right now, I think I would NEVER recoomend Antminers And I will NEVER buy from these people again.
I hope they go bust.
I have 2 dead boards on a brand new S9  - and they are refusing to replace it. ASSH**LES

[PantminerS7]

So I PAID $1800 USD for a fuckign 4 TH/s miner - YIPPEEEEEE !!!!!!!!

I AM GOING TO TAKE THEM TO SMALL CLAIMS TRIBUNAL.

HERE IS ALL THE INFO YOU NEED TO DO IT (Hong Kong)

http://www.judiciary.gov.hk/en/crt_services/pphlt/html/sc.htm

I am wondering if I need to go to court in China or Hong Kong?

The warranty repars are in Hong Kong - but the machine was sent to me from China - i think....

Any ideas?

I'd start with trying to get the "I'm going to smash their car" thing removed from public space. It's probably not gonna look good later.

[Unacceptable]

So I PAID $1800 USD for a fuckign 4 TH/s miner - YIPPEEEEEE !!!!!!!!

I AM GOING TO TAKE THEM TO SMALL CLAIMS TRIBUNAL.

HERE IS ALL THE INFO YOU NEED TO DO IT (Hong Kong)

http://www.judiciary.gov.hk/en/crt_services/pphlt/html/sc.htm

I am wondering if I need to go to court in China or Hong Kong?

The warranty repars are in Hong Kong - but the machine was sent to me from China - i think....

Any ideas?

I'd start with trying to get the "I'm going to smash their car" thing removed from public space. It's probably not gonna look good later.

That don't matter...they are in China,no rules apply like in the US or EU.

There is nothing you can say or do or threaten them with to get them to do anything for you....you are screwed if they don't want to do the right thing 

Welcome to the REAL Bitcoin world,this is the future of the hackable,steal your wallet,no refund for you future 

[Sierra8561]

They seem to state the Pin was damage or missing. WTF is a the pin?

[thelema93]

no idea what 'the pin' is supposed to mean.

Anyway-  Bitmain have now offered to pay for me to return the 2nd faulty hash board at their expense.

AND they have said they will 'try' to replace both the faulty boards. So I am feeling hopeful now.

Shame I had to write them 100 threatening emails to get to this point but hey - at least they seem to be honoring their warranty now...

we will see.... if I ever get any hash boards back again! I hope so...

[talks_cheep]

I'm surprised Bitmain capitulated to your demands, they seem so cock sure. I guess they saw the threads on the forum and decided there were too many bad publicity out here.

Hey Bitmain,

Don't capitulate! You look weak when you're strong, don't forget these idiots will come back begging for your miners sooner or later.

[Tupsu]

They seem to state the Pin was damage or missing. WTF is a the pin?

the same question


Read more

in this thread
https://bitcointalk.org/index.php?topic=914354.0

[PantminerS7]

.

.

That don't matter...they are in China,no rules apply like in the US or EU.

There is nothing you can say or do or threaten them with to get them to do anything for you....you are screwed if they don't want to do the right thing 

Welcome to the REAL Bitcoin world,this is the future of the hackable,steal your wallet,no refund for you future 

You might say that now, but if OP goes to court (as he claims he will), then you can bet your bottom dollar that either the laws of OP's country of origin, Chinese law or international law WILL apply. Otherwise, a court is not possible.

I'm not saying it would completely ruin his case, but posting that kinda shit will easily lead to a statement such as 'the customer used threats and aggressive behavior to state his demands'.

Bitcoin is just another commodity, like cheese or steel. In some countries it's defined as a currency, but leave that aside for now. Even if you are trading commodities across borders, it IS possible to hold someone responsible if they do not adhere to the agreement landed upon purchase or breach of any applicable law (such as protection of consumers via treaty/national law or regular agreement-laws). So, I guess, welcome to the real world where (if you have enough money to take someone to court) people are sometimes held responsible for their actions.

[philipma1957]

They seem to state the Pin was damage or missing. WTF is a the pin?

the same question


ˇHi,TupsuThe following is your order of scrap equipment:03320160813070114259mCdrl8rX06EC

RepairDetail ID 03520160813070114279oxTnD8GD06AC
    Name Hashboard S9(14T 650M)
Damage Causes    PIN is lost in circuits board

What the hell does it mean ?
Damage Causes    PIN is lost in circuits board

I have pictures taken before shipment.
Do not see anything that would be missing.


View original size - Click on the picture

View original size - Click on the picture

Link
http://nagi.ee/photos/photo_sizes.php?id=24747333&size=o
http://nagi.ee/photos/photo_sizes.php?id=24747331&size=o

So even with a photo of a clean board  you were rejected.  
You know maybe  they have a bad employee  and he or she is stealing from the company. Think about this from the owners viewpoint does he really want the bad publicity that  the warranty issues are causing?  This type of publicity will hurt sales.

My photos are like yours zero visible damage to the board, but I do have  markings on my bad board. Some one penciled over the label.

[Tupsu]

They seem to state the Pin was damage or missing. WTF is a the pin?

EDIT.

Read more

in this thread
https://bitcointalk.org/index.php?topic=914354.0

[HagssFIN]

Tupsu:
I'm not on Bitmain's side in this, but I was just barely able to confirm that the picture Bitmain sent for you is your board.
I used zoom and sharpen effect with Irfanview.

See picture below.
(click for bigger picture)


It corresponds with your original picture of the hash board, posted here https://bitcointalk.org/index.php?topic=1540037.msg16016240#msg16016240
(click for bigger picture)

[Tupsu]

Tupsu:
I'm not on Bitmain's side in this, but I was just barely able to confirm that the picture Bitmain sent for you is your board.
I used zoom and sharpen effect with Irfanview.

Thank you very much!

EDIT. Read more

in this thread
https://bitcointalk.org/index.php?topic=914354.0

[HagssFIN]

There must been some rough handling in some part of the shipment and although you packed it well, two heat sinks fell of.
But as we have seen with the S7, Bitmain has had some quality issues with the thermal adhesive used in heat sinks and pictures about suddenly detaching S7 heat sinks have been posted in this forum.