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Author Topic: BITMAIN REFUSE TO REPAIR FAULTY S9 - DOA  (Read 5334 times)
HagssFIN
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August 24, 2016, 11:25:42 AM
 #41

There must been some rough handling in some part of the shipment and although you packed it well, two heat sinks fell of.
But as we have seen with the S7, Bitmain has had some quality issues with the thermal adhesive used in heat sinks and pictures about suddenly detaching S7 heat sinks have been posted in this forum.

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August 24, 2016, 11:31:05 AM
 #42

From Bitmain shipping rules


View original size - Click on the picture


Returning policy:

1.   Warranty period: 90 days after the product is shipped out. Repair tickets should be created within 90 days, otherwise the warranty will be void.

2.   Please MAKE SURE the declare value should be “within $45” and the description of the product should be
     “Warranty part” on the waybill, otherwise the extra fee of custom clearance will be billed to the client.
 3.   For the miner, please DO NOT return the whole unit , and simply return the defective part (Hash board, IO board or BB board),please refer to the pictures below.
      For the PSU ,please  do not disassemble it and ship back the whole unit.
 4.   Be sure enclosed  the RMA info in the format below in the parcel .

5.  The package will be rejected if there is no Repair Ticket created.



So I can not insure the shipment with   the real value of it.

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August 24, 2016, 11:34:58 AM
 #43

Well that's pretty shitty policy.
So their advise to make a claim for the logistics agent makes no sense at all.
Best case scenario with that claim would be getting 45USD back if I'm understanding this correctly.

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August 24, 2016, 11:55:27 AM
 #44

Well that's pretty shitty policy.
So their advise to make a claim for the logistics agent makes no sense at all.
Best case scenario with that claim would be getting 45USD back if I'm understanding this correctly.

Yes. But I shipped with the value of 20 USD

I have exactly the same package sent three more blades to repair. The same courier company, without any issue.

EDIT.
Read more

in this thread
https://bitcointalk.org/index.php?topic=914354.0



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August 24, 2016, 12:04:50 PM
 #45

Lets pretend it was 100% legit that they fell off during transit what does this mean the current warranty policy is next to worthless.  That simply encourages GPU MINING OF ETH

So basically Bitmaintech is encouraging mining ETH with gpus.

The real question is why?

I have a lot of ETH gear  and less  BTC gear simply because of this.

Instead of making miners go crazy  with warranty how about letting a miner just buy a board at a discount.

My account shows I purchased 6 s-9's why not allow me to buy up to 3 replacement boards  rather then spend good money shipping to a dead board to china only to be told  you lose

can't repair it.



I mine alt coins with https://simplemining.net...
I see BTC as the super highway and alt coins as taxis and trucks needed to move transactions.
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August 24, 2016, 01:09:55 PM
 #46

Lets pretend it was 100% legit that they fell off during transit what does this mean the current warranty policy is next to worthless.  That simply encourages GPU MINING OF ETH

So basically Bitmaintech is encouraging mining ETH with gpus.

The real question is why?

I have a lot of ETH gear  and less  BTC gear simply because of this.

Instead of making miners go crazy  with warranty how about letting a miner just buy a board at a discount.

My account shows I purchased 6 s-9's why not allow me to buy up to 3 replacement boards  rather then spend good money shipping to a dead board to china only to be told  you lose

can't repair it.




They are getting tired of whiny,bitchy,ahole customers (just my thoughts,not that you are Tupsu) & want to be rid of us like KnC & other ASIC companies have done  Roll Eyes

I'm glad I'm done mining BTC,it was a great time for 4 years & I'll never forget those long nights setting up GPU/ASIC miners or just waiting for BFL gear to show up  Cheesy Cheesy Cheesy Cheesy Cheesy

"If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day long, you are the asshole."  -Raylan Givens
Got GOXXED ?? https://www.youtube.com/watch?v=9KiqRpPiJAU&feature=youtu.be
"An ASIC being late is perfectly normal, predictable, and legal..."Hashfast & BFL slogan Smiley
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August 25, 2016, 10:14:24 AM
 #47

no idea what 'the pin' is supposed to mean.

Anyway-  Bitmain have now offered to pay for me to return the 2nd faulty hash board at their expense.

AND they have said they will 'try' to replace both the faulty boards. So I am feeling hopeful now.


Shame I had to write them 100 threatening emails to get to this point but hey - at least they seem to be honoring their warranty now...

we will see.... if I ever get any hash boards back again! I hope so...

Did you get your Hashboards back ?

My topic is here

https://bitcointalk.org/index.php?topic=914354.0

Do I have to write

I might just fly over to Hong Kong and put a brick through their car window.
Maybe not today, maybe in 5 years time, I will find some Bitmain staff's car and smash it up with a baseball bat.
I am a big fan of revenge served up cold.
They will never know why but one day something valuable of theirs will be broken.
i do not forget my enemies.



So I PAID $1800 USD for a fuckign 4 TH/s miner - YIPPEEEEEE !!!!!!!!

I AM GOING TO TAKE THEM TO SMALL CLAIMS TRIBUNAL.

HERE IS ALL THE INFO YOU NEED TO DO IT (Hong Kong)

http://www.judiciary.gov.hk/en/crt_services/pphlt/html/sc.htm

I am wondering if I need to go to court in China or Hong Kong?

The warranty repars are in Hong Kong - but the machine was sent to me from China - i think....

Any ideas?





no i dont have a picture, but when i sent it to them it looked comletely normal - no burnt parts or anything like that.

now a 2 nd board has died.

I don't know if i should send the whole machine back to them. Maybe there is a fault with the fans, who knows?

I don't trust those A**HOLES to send me a new machine.

$1800 ..... turned to shit.

F**K YOU BITMAIN

I HAVE THIS F**KING MACHINE LESS THAN 60 days

AND IT IS F**KED, WHY WON'T THEY REPLACE IT !?Huh

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August 25, 2016, 02:25:00 PM
 #48

I wish they would go back to their S3 design....

Low power draw, very reliable...
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September 02, 2016, 12:34:50 AM
 #49

I've been reading a few threads about the "Pain given by Bitmain" problems and i must say its friggin ridicilous how they treat good paying loyal customers. Its time for people to unite and put a stop to this.
We miners are the one's who made Bitpain big and we shouldnt accept this from them.
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September 02, 2016, 01:36:36 AM
 #50

I've been reading a few threads about the "Pain given by Bitmain" problems and i must say its friggin ridicilous how they treat good paying loyal customers. Its time for people to unite and put a stop to this.
We miners are the one's who made Bitpain big and we shouldnt accept this from them.


Only way is to STOP BUYING from them...but fools & their money are soon parted as always  Roll Eyes

I only know of 2 maybe 3 people in this forum with low enough power to make mining barely work............

"If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day long, you are the asshole."  -Raylan Givens
Got GOXXED ?? https://www.youtube.com/watch?v=9KiqRpPiJAU&feature=youtu.be
"An ASIC being late is perfectly normal, predictable, and legal..."Hashfast & BFL slogan Smiley
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