Looks like OP made the thread to complain about this and then abandoned it. My guess is that they came through like they always do. They're legit.
Of course they are 100% legit, you pay a big premium to exchange your coins but you can be sure they not scam you
The premium is fair enough if you count all the chargebacks they may have over the time
The last time i bought coins there i waited 3 hours and asked what happends the reply came very quick and ingot the explanation that the hot wallet was simply empty at the time i bought he even said sorry about the waiting time
A top service and i will buy there whenever i need to use paypal i better pay a premium rate and can be sure that i am not scammed