betchain stole my winnings. scam alert.

[alelopelope]

After playing a slot game I tried to withdraw my winnings and they said cause a bug in the game they will not allow me to withdraw the money and they remove it from my balance.

Here is the detailed story:

https://bitcointalk.org/index.php?topic=486491.msg15917069#msg15917069

A user in bitcointalk said that there are similar cases around.

It is a common ponzi behavior, in this case the are mostly cover with the always favorable casino probabilities but when someone win more than what he deposited they invent any excuse and remove that winnings from the balance.

[Bitcoinsummoner]

I am sorry for your lose and looks like the betchain is not replying you again.
Maybe they can be fix soon just wait more time.. maybe they can give what you want..

[olubams]

That's the issue with these people when you're losing they are quick to deduct your money and be happy about it but reverse is the case when all odds are broken and a jackpot is won... Sorry for your loss @op but really if they have presence on this forum something must be done... It could be annoying..

[alelopelope]

Thank Bitcoinsummoner and olubams for your words.

I almost lost the hopes in recovering that money, but at least I would prevent someone fall in the same scam.

There are a lot of excellent bitcoin casinos with true online support, immediate cashouts, and realistic bonus that they will pay. Now I know the truth behind the only bitcoin casino with 200% deposit bonus.

[grim007]

Thank Bitcoinsummoner and olubams for your words.

I almost lost the hopes in recovering that money, but at least I would prevent someone fall in the same scam.

There are a lot of excellent bitcoin casinos with true online support, immediate cashouts, and realistic bonus that they will pay. Now I know the truth behind the only bitcoin casino with 200% deposit bonus.

you must fight for this OP. i read the conversation and i think the error is from betchain. they are obviously stole your profit and giving the reason that there game is down after you made a profit. You already have the profit in your balance and i think that is clearly yours. the DT must see this and betchain must pay.

[ironm@n]

This is the year of the scams, it seems.

[kurniawaN]

So sorry to hear that.
Indeed this might be scam. I do not trust any jackpot that offers so much bonus deposit.

[workharder00]

0.19045000 BTC  They claimed it is betsoft issue, I think it is a tiny money for a casino, they should compensate you.

[specturul]

This is the year of the scams, it seems.

too many issues with jackpot and high win

[odgaard]

This is the year of the scams, it seems.

too many issues with jackpot and high win

They don't wanna pay jackpot, that's why more and more scams, disappointed with slot market.

[BetChain]

Hi Ale,

This was reported to us by our 3rd party game provider. The game company advised us of the issue and disabled the game for now.
A balance remains in your account since your withdrawal, which you may play or withdraw. You didn't lose any money, your withdrawal amount was kept in your account.
Please email support@betchain.com with any questions.
Best,
Brian

Brian,
now you are saying I a am a layer or you have a bug in your casino balance module.

Here it goes my balance:

August 04, 2016 07:35   Discarded    Cashout   0.19045000 BTC
August 03, 2016 06:36   Accepted    Cashout   0.09000000 BTC
August 02, 2016 18:04   Discarded    Cashout   0.28045000 BTC
July 31, 2016 17:56   Accepted    Deposit   0.02250000 BTC
July 31, 2016 16:07   Accepted    Deposit   0.07700000 BTC

My actual final balance is: 0.0095 btc.

Instead, it should be 0.19045 BTC.

What happened with the difference?




Hi Ale,

Your 1st deposit of 0.07700000 BTC was made on July 31, 2016 at 16:07 UTC and your 2nd and final deposit of 0.02250000 BTC was made on July 31, 2016 at 17:56 UTC. Your deposit total is 0.0995 BTC. You cashed out 0.09000000 BTC on August 03, 2016 at 06:36 UTC. Your remaining balance of 0.00950000 BTC is available in your account to withdraw or play, whichever you choose. Your withdrawal and your remaining balance equals 0.0995 BTC which is the same as your deposit amount.
As I informed you before, the game Dr. Jekyll and Mr. Hyde was reported by the game provider to have an issue and it was disabled. The winnings from the game (the only game you played) were removed from your balance but your deposit amount remained.
Please let me know at support@betchain.com if you have further questions.
Best,
Brian

[alelopelope]

Hi Ale,

This was reported to us by our 3rd party game provider. The game company advised us of the issue and disabled the game for now.
A balance remains in your account since your withdrawal, which you may play or withdraw. You didn't lose any money, your withdrawal amount was kept in your account.
Please email support@betchain.com with any questions.
Best,
Brian

Brian,
now you are saying I a am a layer or you have a bug in your casino balance module.

Here it goes my balance:

August 04, 2016 07:35   Discarded    Cashout   0.19045000 BTC
August 03, 2016 06:36   Accepted    Cashout   0.09000000 BTC
August 02, 2016 18:04   Discarded    Cashout   0.28045000 BTC
July 31, 2016 17:56   Accepted    Deposit   0.02250000 BTC
July 31, 2016 16:07   Accepted    Deposit   0.07700000 BTC

My actual final balance is: 0.0095 btc.

Instead, it should be 0.19045 BTC.

What happened with the difference?




Hi Ale,

Your 1st deposit of 0.07700000 BTC was made on July 31, 2016 at 16:07 UTC and your 2nd and final deposit of 0.02250000 BTC was made on July 31, 2016 at 17:56 UTC. Your deposit total is 0.0995 BTC. You cashed out 0.09000000 BTC on August 03, 2016 at 06:36 UTC. Your remaining balance of 0.00950000 BTC is available in your account to withdraw or play, whichever you choose. Your withdrawal and your remaining balance equals 0.0995 BTC which is the same as your deposit amount.
As I informed you before, the game Dr. Jekyll and Mr. Hyde was reported by the game provider to have an issue and it was disabled. The winnings from the game (the only game you played) were removed from your balance but your deposit amount remained.
Please let me know at support@betchain.com if you have further questions.
Best,
Brian

The winnings from the game (the only game you played) were removed from your balance.

Betchain,
you don't win nothing reposting the message I linked in the first post.
Everybody had read that and everybody have the same opinion about you stole my winnings.

[workharder00]

Hi Ale,

This was reported to us by our 3rd party game provider. The game company advised us of the issue and disabled the game for now.
A balance remains in your account since your withdrawal, which you may play or withdraw. You didn't lose any money, your withdrawal amount was kept in your account.
Please email support@betchain.com with any questions.
Best,
Brian

Brian,
now you are saying I a am a layer or you have a bug in your casino balance module.

Here it goes my balance:

August 04, 2016 07:35   Discarded    Cashout   0.19045000 BTC
August 03, 2016 06:36   Accepted    Cashout   0.09000000 BTC
August 02, 2016 18:04   Discarded    Cashout   0.28045000 BTC
July 31, 2016 17:56   Accepted    Deposit   0.02250000 BTC
July 31, 2016 16:07   Accepted    Deposit   0.07700000 BTC

My actual final balance is: 0.0095 btc.

Instead, it should be 0.19045 BTC.

What happened with the difference?




Hi Ale,

Your 1st deposit of 0.07700000 BTC was made on July 31, 2016 at 16:07 UTC and your 2nd and final deposit of 0.02250000 BTC was made on July 31, 2016 at 17:56 UTC. Your deposit total is 0.0995 BTC. You cashed out 0.09000000 BTC on August 03, 2016 at 06:36 UTC. Your remaining balance of 0.00950000 BTC is available in your account to withdraw or play, whichever you choose. Your withdrawal and your remaining balance equals 0.0995 BTC which is the same as your deposit amount.
As I informed you before, the game Dr. Jekyll and Mr. Hyde was reported by the game provider to have an issue and it was disabled. The winnings from the game (the only game you played) were removed from your balance but your deposit amount remained.
Please let me know at support@betchain.com if you have further questions.
Best,
Brian

The winnings from the game (the only game you played) were removed from your balance.

Betchain,
you don't win nothing reposting the message I linked in the first post.
Everybody had read that and everybody have the same opinion about you stole my winnings.

He said it is 3rd party issue, it is betsoft, betsoft denied pay jackpot before, bad history they had.

[TwitchySeal]

Betchain is responsible for how players are treated at Betchain.

Betsoft refuses to explain themselves to anyone for any reason.
Betsoft refuses to communicate with players.
Betsoft doesn't mind when you blame them because there's nothing a player do that Betsoft can't ignore.

"After you won, someone else told us there was a issue and not to pay you" is not a valid reason to not pay a player.

Unless the player altered the code or "hacked" the game somehow, there is no valid reason to deny him his winnings from a slot machine after the fact.  If the game is fucked up somehow and paid him more than it should of, lucky him.  Fix it before the next guy plays.  If its fucked up and pays him less, he would never even know.

By allowing casinos to get away with not paying a player by blaming a silent faceless company, we're effectively allowing any casino the option to not pay out for any reason they want without consequence.

PS: Don't bother mentioning "it would happen at any other casino".  That's not an excuse.

[BetChain]

We appreciate all of your comments. We pay out hundreds of Bitcoins a month in legit winnings. I apologize for your disappointment. Your deposit amount was left in your balance for you to play or withdraw, whichever you prefer.

[BetChain]

This is tough problem to deal with and especially on a public forum.

1) If a program has a bug and someone is clearly going around to exploit it I don't think they should be allowed to keep it. What adds to the evidence of this is a newbie account hurling abuse at a gambling operator.

2) If it is purely by accident and no malicious activities occurred then either you let it roll (pay out the winners and keep the losers money), or pay back everyone who played the game their deposit only (both winners and losers).


That is my two cents on what i think is fair, very hard to know what happened from just reading the thread.

Most casinos won't refund people if they are clearly exploiting the system - I'm sure it is a term and condition on most gambling operators.

Thank you very much! The deposit amount was left in the players account. We do mention in our Terms and Conditions about bets being voided in the malfunction of the game. There was enough evidence from our programmers to assure us there were a few players whose winnings in the game were not "accidental".
Again, I really appreciate your understanding and support!

[TwitchySeal]

Why do you keep mentioning the fact that you didn't take his deposit?

There was enough evidence from our programmers to assure us there were a few players whose winnings in the game were not "accidental".

Betchain,  You have to understand when you seize money and give a vague explanation involving a company that refuses to communicate with players you give every other casino reason to do the same thing.

You are responsible for the software you provide to your players as far as a player is concerned.  Nobody else.

Did he somehow hack your game somehow? 

Or did someone else's accident give him an edge?

Who are your programmers?  Do you mean Betsoft?

OP, lets just have the full story. 

[BetChain]

Hi,
We didn't seize any money. The player kept his deposit amount. The winnings gained from a game malfunction are voided, as stated in our Terms and Conditions. The game was disabled. Again, we pay hundreds of Bitcoins every month to legitimate winners.

[danblize]

Hi,
We didn't seize any money. The player kept his deposit amount. The winnings gained from a game malfunction are voided, as stated in our Terms and Conditions. The game was disabled. Again, we pay hundreds of Bitcoins every month to legitimate winners.

So, it means that we had better not play Betsoft games any more? Damn the winnings will be forfeited if I win. How ridiculous!!!!!!!!! 

[BetChain]

This is the only BetSoft game we have had to disable in the over 2 years that I have been with the casino. You are safe playing our games.