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Author Topic: BTER account "hacked", coins drained, account locked, support unresponsive  (Read 918 times)
Fontas Returns
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August 26, 2016, 08:23:04 PM
 #1

On August 24, someone dumped a bunch of MINT in my account, and bought a bunch of XC. My account had about $365 worth of coin now it reads about $5. I emailed support but the emails seem to not have reached them since I got a message from the mailer Daemon that they failed to get sent to their support address.
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lewis.jr
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August 26, 2016, 08:24:18 PM
 #2

On August 24, someone dumped a bunch of MINT in my account, and bought a bunch of XC. My account had about $365 worth of coin now it reads about $5. I emailed support but the emails seem to not have reached them since I got a message from the mailer Daemon that they failed to get sent to their support address.
i had some problems in this exchange too
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August 26, 2016, 08:29:58 PM
 #3

why what did you experience?
neochiny
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August 26, 2016, 08:35:26 PM
 #4

They issued a "Security Alert" on august 24, and required users to change password as well as enabling google authentication. They suspect it was due to phishing sites from (Google, Yahoo, Bing, etc).

What did support say regarding the missing funds? Have you tried submitting a ticket directly from their site?

 

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August 26, 2016, 08:42:27 PM
 #5

I emailed them but it didn't get delivered, so I submitted a ticket just a few minutes ago. I do not believe my info was taken by a phishing site. I think it looks like someone with inside access.
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August 26, 2016, 08:51:41 PM
 #6

I emailed them but it didn't get delivered, so I submitted a ticket just a few minutes ago. I do not believe my info was taken by a phishing site. I think it looks like someone with inside access.

I sent an email and got a response.
Quote
bter <support@bter.zendesk.com>
5:43 AM (0 minutes ago)

to me
##- Please type your reply above this line -##
Your request (29596) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.

This was the address I used: support@mail.bter.com



 

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calkob
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August 26, 2016, 09:45:06 PM
 #7

Was Bter not hacked years ago?  i havnt touched that site in years.  you get one chance and if you cant secure your customers money then goodbye.
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August 26, 2016, 10:53:15 PM
 #8

On August 24, someone dumped a bunch of MINT in my account, and bought a bunch of XC. My account had about $365 worth of coin now it reads about $5. I emailed support but the emails seem to not have reached them since I got a message from the mailer Daemon that they failed to get sent to their support address.
I don't see bter is got a hack but maybe you need to wait for several days and I think their just having a problem with their system but maybe better for you to try again sending a message for their support for a twice.

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August 26, 2016, 11:05:46 PM
 #9

OP, sorry for your loss if what you're saying is true.  It blows my mind that these exchanges get hacked and people lose their money.  You never see this shit with the banks, which have many times more money than the bitcoin/altcoin exchanges.  You would think security would be tight, but it's obviously not.  Don't know if any of them, like bter, make good on the losses, but I would hope so.  I know Gox and Cryptsy didn't.



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luxuryvilla
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August 27, 2016, 07:34:01 AM
 #10

Bter? You should leave this site after nxt hack and btc hack there, the boss was broke and maybe shut down the site without paying anytime. Maybe next mintpal, cryptshit, mtgox/

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August 27, 2016, 03:01:27 PM
 #11

Was Bter not hacked years ago?  i havnt touched that site in years.  you get one chance and if you cant secure your customers money then goodbye.
yes it's true but currently some users account has been hacked and actually since these exchange was hacked a year ago they were have bad reputation and i personally even though have an account at there don't dare to use it again because security always be the main problem for this site
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August 27, 2016, 03:59:35 PM
 #12

Was Bter not hacked years ago?  i havnt touched that site in years.  you get one chance and if you cant secure your customers money then goodbye.
yes it's true but currently some users account has been hacked and actually since these exchange was hacked a year ago they were have bad reputation and i personally even though have an account at there don't dare to use it again because security always be the main problem for this site



Yeah, you are right. Here you can find the thread about that fact:

 - https://bitcointalk.org/index.php?topic=956738.0


Btw I don't think it was an hack  Roll Eyes.
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August 27, 2016, 08:02:37 PM
 #13

I emailed them but it didn't get delivered, so I submitted a ticket just a few minutes ago. I do not believe my info was taken by a phishing site. I think it looks like someone with inside access.

I sent an email and got a response.
Quote

This was the address I used: support@mail.bter.com



If you sent it to mail.bter, why does your email say bter.zendesk.com?
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August 27, 2016, 11:03:52 PM
 #14

I emailed them but it didn't get delivered, so I submitted a ticket just a few minutes ago. I do not believe my info was taken by a phishing site. I think it looks like someone with inside access.

I sent an email and got a response.
Quote

This was the address I used: support@mail.bter.com



If you sent it to mail.bter, why does your email say bter.zendesk.com?

Mail address copied directly from bter site. As stated : support@mail.bter.com
Received mail response from: support@bter.zendesk.com
Due to:
         
Quote
This email is a service from bter. Delivered by Zendesk

*Does that clear it up for you? If not, try it for yourself then.  Tongue


 

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Fontas Returns
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August 28, 2016, 12:18:35 AM
 #15

A day after support ticket still no response except the automated message that they received the ticket
neochiny
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August 28, 2016, 12:40:28 AM
 #16

A day after support ticket still no response except the automated message that they received the ticket

* I see. Sorry to hear that. It's really frustrating when companies like these suddenly ignores client's issues and basically doesn't even reply.
* I hope this gets resolved.
* Have you tried calling them thru QQ Messenger? They seem to have a QQ number posted on their site.
* Good luck! Let us know what happens. 

 

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August 28, 2016, 01:33:15 AM
 #17

They issued a "Security Alert" on august 24, and required users to change password as well as enabling google authentication. They suspect it was due to phishing sites from (Google, Yahoo, Bing, etc).

What did support say regarding the missing funds? Have you tried submitting a ticket directly from their site?


This is the "Security Alert", but I don't understand how asking everyone to change their passwords is going to solve the problem. You had to get an emailed code from bter to log in through any new IP since last year. Anyone stealing an account had to already control the associated email address to login, so changing a password won't help.

The whole thing sounds suspicious to me, like bter itself might be selectively stealing funds from accounts. Any customer located outside China would find suing bter difficult, or impossible, and all the "stolen" accounts are from customers outside China.

https://bter.com/article/7100

Quote
We recently detected many suspicious user account login attempts and we got several account stolen reports from our users.

Although BTER has a large portion of Chinese users, it's strange that all the affected users are from outside of China.

We suspect that it's related with the phishing sites appear in the English search engines ads (Google, Yahoo, Bing, etc)

or an account list from an English website.

We now require all our users to change the login password at

https://bter.com/resetpw

and the fund password at

https://bter.com/resetfpw

We highly recommend all users to enable Google Authentication to protect yourself from such attack at

https://bter.com/myaccount/totp



Best,

BTER
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August 28, 2016, 02:05:27 AM
 #18

I emailed them but it didn't get delivered, so I submitted a ticket just a few minutes ago. I do not believe my info was taken by a phishing site. I think it looks like someone with inside access.
snip
snip
snip

*Does that clear it up for you? If not, try it for yourself then.  Tongue


Yes it does, thank you neochiny.
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August 29, 2016, 01:23:19 AM
 #19

still no response to support ticket, now it's showing a balance of approx $350
basically the hacker dumped the MINT in my wallet (at rock bottom prices, you can see mint is very low)
and they bought XC
now my account is locked, my mint is gone and I have almost 5000 XC in the account - i never bought xc lol the hacker did for some weird reason
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August 29, 2016, 01:24:34 AM
 #20

i cant even sell or withdraw the xc - I hope they reverse those suspicious trades but at least i should be able to sell the xc - this sucks because i dont want to dump mint I'm trying to buy it up now while its cheap not dump when it's severely oversold lol -these trades the hacker made are ridiculous - why wouldnt he just try to withdraw the mint why did he dump it for xc - the whole thing is bizzarre - it's as if a bter insider is using our accounts to pump xc
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