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Author Topic: My warranty adventure with my s-9.  (Read 4265 times)
philipma1957
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September 03, 2016, 12:19:41 AM
 #21

so a replacement for first is on its way due on the 7th

en
second one has be received they let me know it came and that they are checking it.

so maybe I get on on the 7th and the second on the 9th.



maybe 85 for shipping  and 8-9th offline for 2 weeks

this was NJ to Colorado back to NJ

will post more on this soon.

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September 04, 2016, 10:21:26 AM
 #22

Got an email from yoshi  they should be sending me a replacement  will give me tracking ,


I will post on this when I get tracking.

Are you going to be expected to pay?

On first board I think I am paying shipping from NJ to Colorado and back to NJ. Total of 50 usd.

Second board has not arrived it had no visible marks. tracking says they will get it on the first of sept.

So maybe that will be a just shipping deal also.


Sorry Phil, that's not quite clear for me, can you elaborate?

I thought bitmainwarranty only did chargeable repairs/replacements, primarily for out of warranty situations.

Are you saying that all you are paying is the postage and they are replacing/repairing the boards free of charge within bitmains warranty period?

Is this service available to anyone in the US?

Thanks

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September 04, 2016, 10:42:56 AM
 #23

Got an email from yoshi  they should be sending me a replacement  will give me tracking ,


I will post on this when I get tracking.

Are you going to be expected to pay?

On first board I think I am paying shipping from NJ to Colorado and back to NJ. Total of 50 usd.

Second board has not arrived it had no visible marks. tracking says they will get it on the first of sept.

So maybe that will be a just shipping deal also.


Sorry Phil, that's not quite clear for me, can you elaborate?

I thought bitmainwarranty only did chargeable repairs/replacements, primarily for out of warranty situations.

Are you saying that all you are paying is the postage and they are replacing/repairing the boards free of charge within bitmains warranty period?

Is this service available to anyone in the US?

Thanks

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September 04, 2016, 11:44:25 AM
 #24

@Biffa

You can send in S5, S5+, S7 and S9 for repair by fee to Denver, USA location.  Its all depends on the damage and what is needed for the repair.  There is no flat repair fee as each case is different.  

If you send in the unit that has original warranty remaining, there still be a fee for the repair, or you can send them to Hong Kong and request warranty service from Hong Kong. (usually the repair expense is cheaper than total expense and lost mining time you may experience when you send it to Hong Kong)

If you use BitmainWarranty.com as your repair solution with the unit that has original remaining warranty period, your remainder of the warranty period, be eligible to be serviced from USA or 30 days from the repair shipout date from Denver, whichever the longest.  

If the unit is purchased from Bitmainwarranty.com site, then you will have option of receiving full warranty service within USA, Russia, Ukraine, Venezuela or EU Region.  (EU customers will have the same 90-day localized warranty with up to 2 years of repair parts availability guaranteed)

REPAIR SERVICE REQUEST from BitmainWarranty.com does not need a full form be filled.  Simple email to support@bitmainwarranty.com and you will receive a ticket number in response.  (Please include a piece of paper with the TICKET Number and possibly write down the number at the bottom of the box outside)

*damages from poor packaging or damages in transit, we can not be responsible for the loss. Please package each PCB with 4-6 wrap around and separate each PCB with cardboard in between, so no PCB heat sink hits each other while in transit.  (Also, if you are in Venezuela, heavy duty PCB packaging box with bubble wrap is available for purchase, or you can ship them to Merida, Venezuela and it will be re-packaged and then send to USA for repair and returned to you via Local DHL delivery.  (This method may save you the damage in transit risk, however, it may take a few days longer in total transit time as we consolidate shipment)







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September 04, 2016, 12:16:50 PM
 #25

@Biffa

You can send in S5, S5+, S7 and S9 for repair by fee to Denver, USA location.  Its all depends on the damage and what is needed for the repair.  There is no flat repair fee as each case is different.  

If you send in the unit that has original warranty remaining, there still be a fee for the repair, or you can send them to Hong Kong and request warranty service from Hong Kong. (usually the repair expense is cheaper than total expense and lost mining time you may experience when you send it to Hong Kong)

If you use BitmainWarranty.com as your repair solution with the unit that has original remaining warranty period, your remainder of the warranty period, be eligible to be serviced from USA or 30 days from the repair shipout date from Denver, whichever the longest.  

If the unit is purchased from Bitmainwarranty.com site, then you will have option of receiving full warranty service within USA, Russia, Ukraine, Venezuela or EU Region.  (EU customers will have the same 90-day localized warranty with up to 2 years of repair parts availability guaranteed)

REPAIR SERVICE REQUEST from BitmainWarranty.com does not need a full form be filled.  Simple email to support@bitmainwarranty.com and you will receive a ticket number in response.  (Please include a piece of paper with the TICKET Number and possibly write down the number at the bottom of the box outside)

*damages from poor packaging or damages in transit, we can not be responsible for the loss. Please package each PCB with 4-6 wrap around and separate each PCB with cardboard in between, so no PCB heat sink hits each other while in transit.  (Also, if you are in Venezuela, heavy duty PCB packaging box with bubble wrap is available for purchase, or you can ship them to Merida, Venezuela and it will be re-packaged and then send to USA for repair and returned to you via Local DHL delivery.  (This method may save you the damage in transit risk, however, it may take a few days longer in total transit time as we consolidate shipment)









This is why I asked for bitmainwarranty's help.

Sending to China  I have to list package at $44 usd  and if it is lost or damaged I can only claim $44  since a board is worth close to 450-500.

 I was not comfortable doing this.  Right now a first board replacement  is being returned I paid for round trip shipping.

Second board is being looked at it may not be repairable. I would pay more then shipping cost if that is the case for a replacement.


To be fair to bitmaintech  the $44 dollar declaration value for the board  is due to the governments policy.  If you declare it at say 400-500 it ships slower and is taxed.

I can not blame bitmaintech for this I would say their government needs to make a warranty repair exception law.

At least some people are located in a country that allow them  to be able to use bitmainwarranty  rather then bitmaintech.






  Some theories on the s-9 issues.  These are smaller chips and my guess is they are not as robust as the s-7 chip.
This is not a knock on bitmaintech it is a knock on all of the smaller 14-16nm chips.
I killed an Intel i-7  6700k  cpu same idea on the fail as  it is a smaller 14nm chip.

  I have installed and used 100 or more cpu chips from Intel  from 2001 until now.  I never killed a chip from them.  I have done some research  and read on a few sites.  Many people think the 14 nm intel cpus are less robust  and it is more likely to have chip power leakage.
Well the s-9 has about 189 chips  63 per board.
As I understand design if a chip fails that board can go down completely.

  So bitmaintech has more work to do with the s-9 in a few ways.
Mind you I am guessing here.
But the s-9's are the first gear I have had multiple issues with. 
Plus I baby this gear  every one is under clocked to 506-537 freq
rather then 550 -650 freq.


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September 04, 2016, 07:16:41 PM
 #26

......
As I understand design if a chip fails that board can go down completely.
.....



Not always.  My 2 blade miner  with one X


View original size - Click on the picture

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September 04, 2016, 09:52:02 PM
 #27

......
As I understand design if a chip fails that board can go down completely.
.....



Not always.  My 2 blade miner  with one X


View original size - Click on the picture


that has yet to happen to me with the s-9.

used to happen with
s-7
s-5
s-3
s-1

and with every one of them  a lower freq would bring it back.

but I suppose  you tried a lower freq to see if the x comes back.  say 593.75 or 587.50?

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September 04, 2016, 11:32:42 PM
 #28

......
As I understand design if a chip fails that board can go down completely.
.....

Not always.  My 2 blade miner  with one X


View original size - Click on the picture
that has yet to happen to me with the s-9.
used to happen with
s-7
s-5
s-3
s-1

and with every one of them  a lower freq would bring it back.
but I suppose  you tried a lower freq to see if the x comes back.  say 593.75 or 587.50?
On the 1 chip failing bring down the whole board:
Depends on how it fails. There is a coms section that to some extent is separate from the SHA hashing cores. As long as the chip as a whole has not blown then you see x's because data is making it through it to the rest of the string, just not being hashed in the x chips.

If the entire power area inside the chip fails or something else equating to the same thing -- game over for the board.

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September 04, 2016, 11:43:40 PM
 #29

......
As I understand design if a chip fails that board can go down completely.
.....

Not always.  My 2 blade miner  with one X


View original size - Click on the picture
that has yet to happen to me with the s-9.
used to happen with
s-7
s-5
s-3
s-1

and with every one of them  a lower freq would bring it back.
but I suppose  you tried a lower freq to see if the x comes back.  say 593.75 or 587.50?
On the 1 chip failing bring down the whole board:
Depends on how it fails. There is a coms section that to some extent is separate from the SHA hashing cores. As long as the chip as a whole has not blown then you see x's because data is making it through it to the rest of the string, just not being hashed in the x chips.

If the entire power area inside the chip fails or something else equating to the same thing -- game over for the board.

which seems to be the more common result with the s-9 since the chip is 14-16nm and size matters when you carry power/current.

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September 04, 2016, 11:45:28 PM
 #30

@Biffa

You can send in S5, S5+, S7 and S9 for repair by fee to Denver, USA location.  Its all depends on the damage and what is needed for the repair.  There is no flat repair fee as each case is different.  

If you send in the unit that has original warranty remaining, there still be a fee for the repair, or you can send them to Hong Kong and request warranty service from Hong Kong. (usually the repair expense is cheaper than total expense and lost mining time you may experience when you send it to Hong Kong)

If you use BitmainWarranty.com as your repair solution with the unit that has original remaining warranty period, your remainder of the warranty period, be eligible to be serviced from USA or 30 days from the repair shipout date from Denver, whichever the longest.  

If the unit is purchased from Bitmainwarranty.com site, then you will have option of receiving full warranty service within USA, Russia, Ukraine, Venezuela or EU Region.  (EU customers will have the same 90-day localized warranty with up to 2 years of repair parts availability guaranteed)

REPAIR SERVICE REQUEST from BitmainWarranty.com does not need a full form be filled.  Simple email to support@bitmainwarranty.com and you will receive a ticket number in response.  (Please include a piece of paper with the TICKET Number and possibly write down the number at the bottom of the box outside)

*damages from poor packaging or damages in transit, we can not be responsible for the loss. Please package each PCB with 4-6 wrap around and separate each PCB with cardboard in between, so no PCB heat sink hits each other while in transit.  (Also, if you are in Venezuela, heavy duty PCB packaging box with bubble wrap is available for purchase, or you can ship them to Merida, Venezuela and it will be re-packaged and then send to USA for repair and returned to you via Local DHL delivery.  (This method may save you the damage in transit risk, however, it may take a few days longer in total transit time as we consolidate shipment)


Can you give a rough idea of cost for a S9 board that completely stops hashing? Ball park.. $10 to $200?

Cant really compare cost of time/mining loss vs shipping to Hong Kong if we don't have any idea of cost.

e.g. what would the repair cost be if the board is not able to be repaired and needs to be replaced?

Thanks for getting back to me here.

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September 04, 2016, 11:58:25 PM
 #31


that has yet to happen to me with the s-9.

used to happen with
s-7
s-5
s-3
s-1

and with every one of them  a lower freq would bring it back.

but I suppose  you tried a lower freq to see if the x comes back.  say 593.75 or 587.50?

No.
I sent him along with another full not working   hashboard from the same S9 miner back to "happy miner's land" for repair .  I paid only 15 euros more to shiping two boards together.

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September 05, 2016, 12:25:23 AM
 #32

@Biffa,

There is no way to diagnose without really testing the hash PCB.  Replacement be $500-$600 per hash PCB.  If its not repairable in Denver, its not repairable in Hong Kong or other way around as well.

S9 repair cost we have seen so far range from $0 to $300. ($0 being range from misdiagnosed by the customer on good parts to manufacture's defect that was replaced upon inspection and some circumstantial exceptions granted to original warranty item which is very rare.)

Also, if you are using the original shipping box, for USA customers, we can offer prepaid discounted shipping label for $18 per S7 or S9 unit to be returned to Denver, Colorado.  (Other-way to Customer be $25 per original shipping box) *$18 price is if paid by BTC.  Paypal payment on shipping label be  higher.

Repair Cycle Preview.

Most UPS delivery are incoming in the afternoon.  By the next day or the following day, customer will receive notification of status if fixable and if so how much is the price.  (Estimate does not change even tho it was discovered the further complications may require additional repair)

Some repair may be finished the same day or the next day, some may take about a week.  (Near dead or extremely damaged item with really not much chance of repair,can be placed on repair at available basis)  If the item is not repairable, you will be asked to pay the return shipping and everything be returned to you.

No repair ticket be needed, simply email your contact info and problem you are experiencing to  support@bitmainwarranty.com and include the auto generated ticket number such as #1234 inside the returning package and one of the techs will contact you when the box is assigned to him/her.

*If the package contents arrived damaged, you'll receive photograph of the content of the package.  If the poor packing of the content result the damage even tho the exterior packaging was not visually damaged, we can not offer false statement to your carrier that content was well packed to meet international shipping standard for such weight and content materials.  


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September 07, 2016, 04:10:30 AM
 #33

Got an email from yoshi  they should be sending me a replacement  will give me tracking ,

I will post on this when I get tracking.

When I contacted Colorado about my dead board a few weeks ago, they said they were not repairing S9's and had no parts. But said "maybe soon".
Maybe that has now changed and they are doing S9's now. Or they are giving a known and repeat customer preferential treatment. I hope it's not the latter. As we all paid for our miners and deserve the same response in repairing them.

Although I did not buy my S9 directly through Bitmain at all, mine appears to have been repaired under warranty in China. Even though it cost a small fortune to send 3.8 pounds of parts via UPS to china. Sad

I received this to day from B-Man:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi, xxxxxxx@xxxxx.com:
Your repair order has been Payed.
•   Expend: 0BTC
•   Order ID: xxxxxxxx
•   Repair ID: xxxxxxxxxxx
Order Details
Device Name   Count
Hashboard S9(12.93T 600M)    × 1
BB Board(S9-C5)    × 1
REPAIRORDER PAYED

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I am assuming this means that my parts are covered by warranty and they aren't charging me anything.

Also, on the repair ticket it's just as cryptic. It says under Pay Status "Payed" and under Replace Status it says "Hava Replace". Not sure what the "Hava" is supposed to mean. I thought it might be a truncated word, but I can't imagine what it might be. Hopefully it means my parts will be replaced by new boards.

Has anyone else going through B-man in China for a warranty repair received something similar? What was your experience and outcome, please?

Hopefully, it will be making it's way back to me soon. It's the only one of my S9's that has ever found a block!
It will be very nice to get this S9 up and running again, bringing my mini-farm up to 4 S9's - as long as the others keep hashing and don't start dying off one by one.

I will update this when I have more information and/or a tracking number. Then when my parts are received.

Also, thanks for any light from someone who has previously experienced this form of communication and similar notation on the repair ticket might be able to shed on this information.

Best wishes all and happy mining! Smiley Smiley

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September 07, 2016, 11:34:30 AM
 #34

Got an email from yoshi  they should be sending me a replacement  will give me tracking ,

I will post on this when I get tracking.

When I contacted Colorado about my dead board a few weeks ago, they said they were not repairing S9's and had no parts. But said "maybe soon".
Maybe that has now changed and they are doing S9's now. Or they are giving a known and repeat customer preferential treatment. I hope it's not the latter. As we all paid for our miners and deserve the same response in repairing them.

Although I did not buy my S9 directly through Bitmain at all, mine appears to have been repaired under warranty in China. Even though it cost a small fortune to send 3.8 pounds of parts via UPS to china. Sad

I received this to day from B-Man:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi, xxxxxxx@xxxxx.com:
Your repair order has been Payed.
•   Expend: 0BTC
•   Order ID: xxxxxxxx
•   Repair ID: xxxxxxxxxxx
Order Details
Device Name   Count
Hashboard S9(12.93T 600M)    × 1
BB Board(S9-C5)    × 1
REPAIRORDER PAYED

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I am assuming this means that my parts are covered by warranty and they aren't charging me anything.

Also, on the repair ticket it's just as cryptic. It says under Pay Status "Payed" and under Replace Status it says "Hava Replace". Not sure what the "Hava" is supposed to mean. I thought it might be a truncated word, but I can't imagine what it might be. Hopefully it means my parts will be replaced by new boards.

Has anyone else going through B-man in China for a warranty repair received something similar? What was your experience and outcome, please?

Hopefully, it will be making it's way back to me soon. It's the only one of my S9's that has ever found a block!
It will be very nice to get this S9 up and running again, bringing my mini-farm up to 4 S9's - as long as the others keep hashing and don't start dying off one by one.

I will update this when I have more information and/or a tracking number. Then when my parts are received.

Also, thanks for any light from someone who has previously experienced this form of communication and similar notation on the repair ticket might be able to shed on this information.

Best wishes all and happy mining! Smiley Smiley

Bitmainwarranty  does say they will now take in boards.
After my experience I will buy from him.  
As collecting on the warranty via China is hard to do.

I have my first replacement board due today it is on the truck due for delivery.

This was covered via warranty ,but the boards was only 10 hours old never over clocked.

The older board is not yet fixed and I may pay for repairs on it. I have yet to  be contacted on the damage details on the board.

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September 07, 2016, 08:21:13 PM
 #35

Looking at my pool stats it appears miner #2 has lost a board Sad

Will ssh in  and check when I get home.

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September 07, 2016, 08:29:16 PM
 #36



dead board sent in about 2 weeks back





replacement came today

will post a photo of it sealed in static wrap

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September 07, 2016, 08:41:33 PM
 #37


dead board sent in about 2 weeks back

replacement came today

will post a photo of it sealed in static wrap

Philip, did they send you a tracking number when it was returned to you as I would expect? Can you please give me a basic idea how many days after you received the TN that your replacement arrived? Just trying to get an idea when I might be able to expect to get my miner back online!  Cheesy   Cheesy

Much appreciated!!!!!!  Smiley Smiley Smiley

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September 07, 2016, 09:21:17 PM
 #38


dead board sent in about 2 weeks back

replacement came today

will post a photo of it sealed in static wrap

Philip, did they send you a tracking number when it was returned to you as I would expect? Can you please give me a basic idea how many days after you received the TN that your replacement arrived? Just trying to get an idea when I might be able to expect to get my miner back online!  Cheesy   Cheesy

Much appreciated!!!!!!  Smiley Smiley Smiley

sure now I was NJ to Colorado to NJ

no China shipping

I sent it out via USPS.com priority on August 22nd




the return info from colorado is here

HOWELL, NJ, US   09/07/2016   3:43 P.M.   Delivered

Lakewood, NJ, United States   09/07/2016   4:54 A.M.   Out For Delivery

09/07/2016   1:42 A.M.   Arrival Scan
Secaucus, NJ, United States   09/06/2016   11:42 P.M.   Departure Scan

09/06/2016   8:56 A.M.   Arrival Scan
Commerce City, CO, United States   09/02/2016   12:27 A.M.   Departure Scan

Commerce City, CO, United States   09/01/2016   7:22 P.M.   Origin Scan

United States   08/31/2016   11:26 P.M.   Order Processed: Ready for UPS


I shipped usps. August 22 they got it August 24


so Aug 22 to Sept 7

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September 07, 2016, 09:46:45 PM
 #39



sure now I was NJ to Colorado to NJ

no China shipping

I sent it out via USPS.com priority on August 22nd




the return info from colorado is here

HOWELL, NJ, US   09/07/2016   3:43 P.M.   Delivered

Lakewood, NJ, United States   09/07/2016   4:54 A.M.   Out For Delivery

09/07/2016   1:42 A.M.   Arrival Scan
Secaucus, NJ, United States   09/06/2016   11:42 P.M.   Departure Scan

09/06/2016   8:56 A.M.   Arrival Scan
Commerce City, CO, United States   09/02/2016   12:27 A.M.   Departure Scan

Commerce City, CO, United States   09/01/2016   7:22 P.M.   Origin Scan

United States   08/31/2016   11:26 P.M.   Order Processed: Ready for UPS


I shipped usps. August 22 they got it August 24


so Aug 22 to Sept 7

From UPS tracking  -
Scheduled Delivery:  Monday, 12/09/2016, By End of Day

I Shipped with EMS              27.08.2016 12:08

Thus, the same 17 days as with the Chinese guarantee, if you are lucky.
And this time I had.
Remember,  that with my first S9 650M hashblade  was 43 days, until I got it back from China and it was the replacement hashblade, what I received.


wmabern
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September 07, 2016, 09:56:36 PM
 #40


sure now I was NJ to Colorado to NJ

no China shipping

I sent it out via USPS.com priority on August 22nd


Oh, OK. I misunderstood, I thought you had one board coming back from china and another from Colorado.
Sure wish I could have gotten my in-warranty parts replaced from Colorado instead of spending over $$$$ to send 3.8 pounds of parts to china!!!
Just thankful they have seemed to honor the warranty and I should be getting 2 new boards to get my miner up and running again!  Grin Grin

Be happy for the small things!

BITMIXER.IO Gone Baby, Gone.. ;-)
Not any good sig campaigns out there that I want!
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