Nova Exchange community thread

[MintyAllDay]

Mintcoin was recently added to Nova Exchange.  After seeing their official thread (https://bitcointalk.org/index.php?topic=1440340.0) I am a bit concerned about previous customer interactions.  Unfortunately it appears that the official thread is locked(?) so I'm starting a new community thread to try and understand the current Nova Exchange situation.  Are you owed funds?  Are you able to clarify a history of events in objective terms?  I'm interested in hearing from you.  Post your experiences here and let's get the discussion started. 

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[jacee]

I received your pm and decided to post here.
Nova still owne me some coins. I messaged them for a refund but they never gave me a response I nevwr wanted to get involve in this exchange at any cost. I personally would not recommend anyone to use this exchange as they once never took responsibility with their words.

[MintyAllDay]

Thanks for your post jacee. 

I've received a response from Nova in regards to the confusion surrounding their exchange and the creation of this thread. 

I've asked them to allow me to post that response here in op or post their own response within this thread.

[coolbeans94]

What is the response? What do you recommend?

[MintyAllDay]

What is the response? What do you recommend?

I am still engaging them thru Twitter to try and find a reasonable path forward before listing the exchange on mintymintcoin.com.

I've been told that this message was posted after the hack which occurred on May 4th, 2016:

novaexchange.com/message

When the site re-launched on June 4th, 2016, an additional message was posted:

novaexchange.com/notice

Coins are still owed to users and there should be no reason that they cannot be dealt with directly and in a timely manner.

Another important link may show a level of accountability:

https://www.scryptpool.com/novaexchange

[Arrakeen]

I'm trying to make some trades in a BTC market, but it isn't updating the books or my balance (yet it shows my correct balance in wallets page).

Anyone else having this problem?  Something going on that I missed, updates/news-wise?  Thanks in advance

[mountaind]

The exchange seems kind of schizophrenic. The time to send coins there is extremely long, when you could have sent coins to any other exchange, made a trade, transferred the BTC to your wallet, Nova often is still confirming due to the added confirmations it requires.

The Npoint wallet will not synch past 18th December. But there appears to be some funds moved to new accounts, and some staking from a few older accounts till last week.

The spread looks a bit odd, with coinbase at 34 on the rich list.

So is the wallet broken, in which case it can be fixed, or dumped, and a new one made. It would not be a big coin swap.

Could David, perhaps, confirm what is going on, as there are suddenly a series of big sells, that are replaced when they are sold.

It is a an issue that deserves an explanation, as either someone has a lot of NPoints on the exchange, or the exchange has a lot of NPOINTS on the exchange, but it is impossible to know which, given he wallet has stopped.

Will it not synch because it is broken, or because there is nobody to synch it externally given they lack funds to stake?

If the first, it is nova-style clone, and they are pretty easy to make.

Currently nothing can leave or come in, and no explanation is given, and someone or more is able to monopolize a market, which resembles profiteering.

[almightyruler]

I'm also wondering about the exchange. Original thread quietly locked, even though the exchange seems to be alive? Why would there be no (open) official thread for an active exchange?

It was pointed out in June 2016 that the terms and conditions were ripped off from Cryptopia. Looks like nothing has changed:

https://novaexchange.com/terms_and_conditions/
https://www.cryptopia.co.nz/Home/Terms

https://bitcointalk.org/index.php?topic=1440340.msg15212035#msg15212035

[Mr. Boat]

Ok this is just getting ridiculous now, NovaExchange was originally charging for Vote List Addition coins 0.04 BTC which was fine, then they decided to increase it recently to 0.09BTC which was a bit shocking to myself and other individuals just to get onto a Vote List, now they have gone batshit crazy upping the Coin Vote List Addition Fee to 0.2 BTC ..... Really WTF !

They are just Greedy and Shady Bastards especially ripping off the T&C's from Cryptopia ! 0.2 Bitcoin equals = 859.60 USD just to get onto a Vote List

[MySeriousFaceIsOn]

Oh wow, Nova copied it word for word, including our disclaimer for the Marketplace that they don't even have.

lulz

[janna_kis]

novaex website is down?

[almightyruler]

Is this text in the T&C new? I guess it's just to cover themselves in the event of something going wrong, but it does sound kind of arbitrary.

BETA Notice

Novaexchange is currently in BETA mode in production mode until further notice. The BETA tag will be removed once all known bugs are fixed and no new bugs encountered for a period of 3 weeks. While BETA tag applies things can go wrong and Novaexchange will in timely matter help the user to restore (if any) digital currencies. A trade that has gone wrong can be reversed during 48 hours of the timestamp of the trade and only as long as the currency remain on Novaexchange, once withdrawn or 48 hours has passed that transaction cannot be reversed.


So all trades are final........ unless the counterparty still has funds in their account.

[Cuthbert_Toshi]

novaex website is down?

From Spain and Italy it seems... just try 2 proxy 1 in the netherlands other in US located and running perfectly. DNS trouble?

[snurfel]

novaexchange.com: "We are currently doing maintenance on our registration tool and will currently not accept any new users".
 

[erre]

novaexchange.com: "We are currently doing maintenance on our registration tool and will currently not accept any new users".
 

I got the same problem since 2 days. There's something strange about all this...

[HarryPorter]

wonder why they locked official thread?

Did some research, spoke with people in their trollbox, and others people behind that place. It doesn't looks good at all.
Major concern is that they blocking withdrawals by not sending email to confirm transaction.
Mods in trolbox as the answer telling to look in explorer, but there is no tx as transaction is not made - so nothing to find there, are they stupid or they try make others...?
they also telling to cancel transaction, and try again - but this way not helping, you can do it 100x if you like to  lol

auto respond email from their support is coming in 1 second, so emails from there can be send and received... just not the one you need to withdrawal funds.
at the moment their support didn't respond yet, so case is stuck.

after all, mods in their trollbox said , "this is not moderators case..", so they won't help you

I thing we should clarify the situation.

there is also tweet, if anyone willing to say and add something on there: https://twitter.com/farelka9/status/904425557160587269

[squatter]

Is this text in the T&C new? I guess it's just to cover themselves in the event of something going wrong, but it does sound kind of arbitrary.

BETA Notice

Novaexchange is currently in BETA mode in production mode until further notice. The BETA tag will be removed once all known bugs are fixed and no new bugs encountered for a period of 3 weeks. While BETA tag applies things can go wrong and Novaexchange will in timely matter help the user to restore (if any) digital currencies. A trade that has gone wrong can be reversed during 48 hours of the timestamp of the trade and only as long as the currency remain on Novaexchange, once withdrawn or 48 hours has passed that transaction cannot be reversed.


So all trades are final........ unless the counterparty still has funds in their account.

So, if their trade engine screws up and incorrectly matches orders, causing you to lose money and someone else to gain money..... they won't compensate you if the other person withdrew the funds?

That's scary. I don't usually bother reading T&Cs on these small altcoin exchanges, so thanks for pointing this out.

wonder why they locked official thread?

Did some research, spoke with people in their trollbox, and others people behind that place. It doesn't looks good at all.
Major concern is that they blocking withdrawals by not sending email to confirm transaction.
Mods in trolbox as the answer telling to look in explorer, but there is no tx as transaction is not made - so nothing to find there, are they stupid or they try make others...?
they also telling to cancel transaction, and try again - but this way not helping, you can do it 100x if you like to  lol

I was looking into which altcoin exchanges to use.... I'll definitely be staying away from Nova. Any other exchanges you can recommend for non-KYC altcoin exchanges?

[AmoreJaz]

that is not the only thing scary! think about a withdrawal of 0.0395 BTC that needs to go manual! so they need to pull from cold storage? no funds? insolvency?
with this small of a amount and it needs manual? yes this is scary!
smells like CRYPTSY ALL OVER AGAIN

 

[erre]

I am still not able to register, it's only me or are they refusing new clients? It's almost  a week now...

[jhenfelipe]

I am still not able to register, it's only me or are they refusing new clients? It's almost  a week now...

It's not only you. I logged on to my account and asked the mods in trollbox about this registration issue and they mentioned that they are having some technical difficulties on new sign up. Nothing else you could do but to wait, they said it will be resolved soon. (Clueless how soon it is though)

I saw this too: https://bitcointalk.org/index.php?topic=2150239.0