Thank you Edwardard. I have the real private key (it is an encrypted private key of alphanumeric #s). Apparently that translates into the original 6word phrase that their own system glitched and neither I or their tech can uncover/recover
And also I appreciate your help shield132. That recovery tool link you sent (I have been on that) but thank you. I can fill out ALL of the info that requested like 6 of the total 7 entries it asks for...except for the backup passphrase to my private key.
Now, IF I have my alphanumeric, actual private key can't I go here to retrieve? Does anybody understand the computer lingo and what they are asking for here? Here is the link
https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=import%20private%20key%20bitcoin apparently releasing a private key out in the open a dangerous way to lose bitcoins...but I have it knowingly and legitimately (my private key) and cannot access my own bitcoins.
Anybody?
Thanks for any further development with this.