poloniex account hacked, funds stolen

[veer1122]

It seems my poloniex account has been hacked, and all my coins have been traded (sold) and the funds have been withdrawn. I submitted a ticket to the support, and waiting to hear from them.
Does anyone has idea of next steps?

Was anyone in the same shoes before? How was this resolved?

V

[zenitzz]

It seems my poloniex account has been hacked, and all my coins have been traded (sold) and the funds have been withdrawn. I submitted a ticket to the support, and waiting to hear from them.
Does anyone has idea of next steps?

Was anyone in the same shoes before? How was this resolved?

V

It's your own fault I guess poloniex also can not help if the funds have been moved to others but try to attempt maybe they can help you.

[mobnepal]

It seems my poloniex account has been hacked, and all my coins have been traded (sold) and the funds have been withdrawn. I submitted a ticket to the support, and waiting to hear from them.
Does anyone has idea of next steps?

Was anyone in the same shoes before? How was this resolved?

V

I am using them for long time now and i think your email account also need to be hacked for anyone to withdraw any fund from your poloniex account. As they send withdraw confirmation to your email before sending anything out of your account as well as you also have to confirm that withdraw request. Better you also check your email account associated with your poloniex account.

[streazight]

Have you accessed your poloniex account and email account from a public computer and left them forgetting log out your accounts ?
Just recall and share here, what was the mistake from your side ? I do not think poloniex support team could help you here. Moreover, you should never keep your coins in exchange itself after your trades.

[almightyruler]

Moreover, you should never keep your coins in exchange itself after your trades.

Consider that if no one ever kept their coins on exchanges, there would be no way to trade...

[gentlemand]

Sadly the only resolution is that your coins are history. You could ask them about IP addresses and so on but the security hole is likely to be at your end. Did you receive a withdrawal email? Can you access your email account?

[keyscore44]

If it happened, it's probably the fact that you used the same email address and password on another site - which has used your data, or they have been stolen from there .. Sorry, but your coins are not recoverable.

Remember that for the exchanges use only unique email addresses and, above all unique passwords!

[ghost15]

Was anyone in the same shoes before? How was this resolved?

I opened an account in a site that appears to be suspicious, and  information that I used (email & password) was the same that I use frequently.
After some days I received mails that tell me that someone has successfully login to my exemo and Paypal account and try to login into my coinbase account luckily my email is protected.
so if You are registered in a site in recent days using the same information as that used at poloniex,it could be the source of this scam.   

[veer1122]

I appreciate all your responses.

I didn't receive any email from Poloniex about the withdrawal of the funds.

Yes I have contacted Poloniex, and hopefully they will be able to resolve the issue.

I didn't leave any login/password on a public computer. So there wouldn't be any chance of it.

[pcoin]

The possibility of withdrawing your funds by someone else is not feasible because of the email verifications but i quite agreed that your account can be hacked and traded.

[veer1122]

Well.. that's what I assumed too and checked my gmail if there is any email from poloniex about the withdrawal and none. So it is being hacked, and the hacker has intelligently done it in a way that there is no requirement of email confirmation. 

[mindrust]

A month ago someone also hacked my account. I wasn't  keeping anycoins there luckily. I learned the hack from an email warning that someone from a different IP has logged in to my account.

I always enable 2FA in my active exchange accs so i am not a noob but now i see your post, i think there is something really wrong with poloniex and i suggest everyone to get alarmed.

Polo may be the next Finex.

Some people do have an access to the polo database i think. Because i don't have any keyloggers or trojans in my PC i am sure of it, yet they hacked the account. I never experienced something similar in my other exchange accounts. Only polo.

Be warned.

[Pursuer]

Sadly the only resolution is that your coins are history. You could ask them about IP addresses and so on but the security hole is likely to be at your end. Did you receive a withdrawal email? Can you access your email account?

they send you (the email you have registered with) an email notifying you of any new successful log in, into your account. and in that Email you can see the IP address that had sent the request to log in.

Well.. that's what I assumed too and checked my gmail if there is any email from poloniex about the withdrawal and none. So it is being hacked, and the hacker has intelligently done it in a way that there is no requirement of email confirmation. 

- use a stronger password next time
- never use that password on any other site
- use 2fa and if poloniex doesn't offer it (I don't know if they do or don't) move to another place like bittrex that has 2fa option

also did you have API keys? those may have been compromised possible!

[B-MoneyXcan]

Why exchange accounts are usually hacked?


First of all, Poloniex probably has some of the best security out there.
Second, if you ever download miscellaneous software onto the same system you trade on you are asking for trouble.

If only your account was hacked on Poloniex than unfortunately, it is your own fault.

Did you recently install any new wallets or software? This could be the source.
You would also need to change any email passwords you have because if you are not using 2fa the hacker would have needed access to your email to get the btc out!

A bit of advice, don't install shady software, shitcoin wallets or visit websites promising you big profits. It is common for users on polo to follow random links posted by scam trolls.

Just some advice!

B

[kteanboon2016]

Hi
I also has the same exactly like you. i loss about 4 BTC in DBG coin some one withdraw my DBG coin without email confirmation my poloniex account enable 2FA and my email account has enable 2FA also. I open ticket immediately on 23 June and they respond after 2 week ask me to verify email account and send them " upload a picture of yourself holding your ID and a paper with the word "Poloniex" and today's date hand written" I have done as they request 20 days ago but until now still no respond.

[kteanboon2016]

Poloniex is danger, no IP and withdraw address white list like Brittrex. Move to Brittrex to be save.

[kteanboon2016]

on 23 June: withdraw to Destination address: DSNP5so3EJDQGaVBNBm86v9dFGgmud6rfA=364600.96316646 DGB (S)
on 14 Jul: transfer to :DKBNsu1YC6oL1xL4Bd43pjWRKY8vqBkW7E = 365564.9560469 DGB (S)

Account balance Address: DKBNsu1YC6oL1xL4Bd43pjWRKY8vqBkW7E
Address 500019.08244951 DGB


Summary confirmed adress: DKBNsu1YC6oL1xL4Bd43pjWRKY8vqBkW7E ( look like poloniex address be cause a lot money.)
Total Received
23,7479,599.99090445 DGB (about 4.6M$)
Total Sent
23,6979,580.90845492 DGB (about 4.6M$)

Final Balance
500019.08244951 DGB
No. Transactions
557


It look like Poloniex technical problem, I pray for it. Please give my money back. God help me Please!!!!!

[Baofeng]

on 23 June: withdraw to Destination address: DSNP5so3EJDQGaVBNBm86v9dFGgmud6rfA=364600.96316646 DGB (S)
on 14 Jul: transfer to :DKBNsu1YC6oL1xL4Bd43pjWRKY8vqBkW7E = 365564.9560469 DGB (S)

Account balance Address: DKBNsu1YC6oL1xL4Bd43pjWRKY8vqBkW7E
Address 500019.08244951 DGB


Summary confirmed adress: DKBNsu1YC6oL1xL4Bd43pjWRKY8vqBkW7E ( look like poloniex address be cause a lot money.)
Total Received
23,7479,599.99090445 DGB (about 4.6M$)
Total Sent
23,6979,580.90845492 DGB (about 4.6M$)

Final Balance
500019.08244951 DGB
No. Transactions
557


It look like Poloniex technical problem, I pray for it. Please give my money back. God help me Please!!!!!

Well that's the only choice you got mate. To hope and pray that Polo will bring back your money. Maybe this should be a lessons learn for most of us not to keep huge amount of money to any exchange because chances are likely you will lose it because you have no control about it. Also, I'm moving to Bittrex but I'm still weighing my options. Will wait after the Aug 1 drama and see what will happen. Goodluck.

[thewealthunit]

be careful I don't know what going on but my withdrawal been stuck for a while now



Awaiting Approval   LTC   14.27407411
2017-07-21 13:56:58
Address: LaSFzjL8FwBka95GLC41XrvaLYJxH9ibcq