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Author Topic: CAUTION ATTENTION! NO DEPOSIT IN THE POCKETDICE  (Read 1425 times)
Pocket Dice
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October 06, 2016, 09:57:17 AM
 #21

Hey everyone!

Apologies for not posting any updates, though there was no news apparently, as we have been trying to use our Xapo coldwallet to process the withdrawal of chelashin, but still no success. They have implemented a KYC procedure for all users and this has taken LOT longer than expected. Actually we still don't have access to our funds in there, the support staff is really hard to reach and overall experience is really disappointing Sad So all we had to do is just wait to be able to move some BTCs across our projects for this cashout, as we're not holding much money in the hotwallet.

What we've done now:
1. We have unblocked chelashin's account at Pocket Dice.
2. We have added some funds necessary for the cashout of 87 BTCs (last win of chelashin, making it a total of 102 BTC profit).
3. We've sent him an email describing how to withdraw the funds.

Our reputation has been flawless for more than 2 years already, so after the investigation was over we were doing our best to be able to process this withdrawal asap.

Moreover, many of you have noticed we've had technical issues with deposits/withdrawals lately causing us to even stop the website. The bitcoin node was not working correctly so we have stopped Pocket Dice for maintenance. These problems have also been solved, everyone's received their transactions, all support tickets have been replied and looks like everyone's pretty much happy :slightly_smiling_face:

As for the casinos you guys have listed – yes, coinpalace.io is one of the projects we own, all the other websites from the lists you've posted are using a white label of our game (mainly these are casinos built on SoftSwiss platform, but we also provide the game to some other casinos and even faucets). Payments in there are operated by the site owners, and we only provide the software.

Once again, we're very sorry for inconvenience.

Have a great day everyone!

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eaLiTy
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October 07, 2016, 08:50:44 AM
 #22

Hey everyone!

Apologies for not posting any updates, though there was no news apparently, as we have been trying to use our Xapo coldwallet to process the withdrawal of chelashin, but still no success. They have implemented a KYC procedure for all users and this has taken LOT longer than expected. Actually we still don't have access to our funds in there, the support staff is really hard to reach and overall experience is really disappointing Sad So all we had to do is just wait to be able to move some BTCs across our projects for this cashout, as we're not holding much money in the hotwallet.

What we've done now:
1. We have unblocked chelashin's account at Pocket Dice.
2. We have added some funds necessary for the cashout of 87 BTCs (last win of chelashin, making it a total of 102 BTC profit).
3. We've sent him an email describing how to withdraw the funds.

Our reputation has been flawless for more than 2 years already, so after the investigation was over we were doing our best to be able to process this withdrawal asap.

Moreover, many of you have noticed we've had technical issues with deposits/withdrawals lately causing us to even stop the website. The bitcoin node was not working correctly so we have stopped Pocket Dice for maintenance. These problems have also been solved, everyone's received their transactions, all support tickets have been replied and looks like everyone's pretty much happy :slightly_smiling_face:

As for the casinos you guys have listed – yes, coinpalace.io is one of the projects we own, all the other websites from the lists you've posted are using a white label of our game (mainly these are casinos built on SoftSwiss platform, but we also provide the game to some other casinos and even faucets). Payments in there are operated by the site owners, and we only provide the software.

Once again, we're very sorry for inconvenience.

Have a great day everyone!
good to hear from you at least now,wish everything will be resolved as soon as possible. if you had the issues you could have notified all the users regarding that and you should have avoided the confusion.

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