Problem with Bitinstant - Dwolla funds to Mt Gox

[alaskan84]

so i had a transaction yesterday that failed to complete. I sent an email to bitinstant support but havent heard anything back. Really frustrating to pay for what should be a relatively instant transfer, and then have it fail without any notification from bitinstant? The Dwolla site is having issues displaying my order details currently, but this is what i can find so far:

BitInstant (EDP)
812-544-3435
4/1/2013
12:17 PM

If i can get the dwolla site to load the transaction details, i can post the failure that references mt. gox.

If anyone is out there from BitInstant, i would really like to have someone look at this transaction and find my funds!

[alaskan84]

812-544-3435
Transaction Details
$XXXXXXXX sent
Sent to:BitInstant (EDP)
Date:4/1/2013 9:17:29 AM
Transaction ID:2491808
Status:Sent
Amount sent:$XXXXXXXXXX
Funding Source:Your Dwolla balance
Details:e1cdeed3-0b18-4e32-9b86-d0dd36200b49


Mon Apr 1 17:22:30 2013    74a58249-004c-46c3-be0d-7b261335d108    Dwolla verification complete
Mon Apr 1 17:22:36 2013    a4c16f31-f175-4bbd-a642-306b8058dddd    MTGox Connection Error
Mon Apr 1 17:22:36 2013    67298ec7-7b86-4774-8db3-99489bd5bb9c    MTGox Connection Error

Quote ID    e1cdeed3-0b18-4e32-9b86-d0dd36200b49
Event ID    a4c340a4-5d52-4f17-960c-e0a519863444

That should be all the details needed to get this issue escalated if someone from BitInstant comes along....

[prochobo]

They were very quick in clearing up my transactions mid February, but I hear their CS has gone downhill

I think they'll get to you eventually, but they're probably pretty backed up now.  Their engine really needs an update.