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Author Topic: 2 -FA problems  (Read 272 times)
cheese41
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October 21, 2016, 03:42:22 AM
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So, i recently switched to 2 FA, but it isn't working for me at all. the clocks are synchronized and everything. I have my 2 FA code. It's just that every time that I've tried to put in my 2 FA, i get the invalid OTP message. Plus i was super stupid and lost my seed so i can't restore it to get rid of 2 FA. I've searched, but can't find who to contact at google 2 factor authentication. I contacted the developer of the electrum software and he basically can't help me without the seed. Am i screwed or what? If anybody knows who i can get into contact with google 2 FA app would be very helpful. I would appreciate any help.
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Abdussamad
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October 21, 2016, 04:12:49 PM
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what version of electrum are you using?

cheese41
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October 21, 2016, 09:24:39 PM
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version 2.6.4
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October 22, 2016, 08:56:26 AM
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trusted coin, the company that co-signs 2fa transactions, is having some problems so maybe this is related to that. perhaps you should contact them:

https://bitcointalk.org/index.php?topic=1656040.msg16644202#msg16644202

There are 2 other threads about 2fa problems in this forum currently. I don't think I've ever seen 3 threads about 2fa all at once in this forum. Something's definitely up!

edit: do let them know your electrum version. They seem to think that only 2.7.9 users are affected:

https://bitcointalk.org/index.php?topic=1656917.msg16644415#msg16644415

Also once you get access to your bitcoins I suggest moving them to a new 2fa wallet. This time make sure you write down the seed.

To create a new wallet use file > new/restore. To open it use file >open. To make a shortcut to it use the command `electrum -w /path/towallet/file`. The wallet file is stored in this directory:

http://docs.electrum.org/en/latest/faq.html#where-is-my-wallet-file-located

If you decide to create a new wallet file then please make sure that you stop using the old wallet file. Don't delete it but do make sure that when you send bitcoins to your wallet that you do so to your new wallet and not the old one. The electrum window title will contain the name of the wallet you are using.

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