Bittrex: ACCOUNT_DISABLED

[AdamCox9]

My account is no longer disabled.

[jhrushi]

My account is no longer disabled.

Hi,
I am having the same issue. It is over 24 hours but still disabled.  How long did they take to resolve your issue? I tried the slack with the invite I got but not sure if its real. Some kind of bot is replying messages...

[AdamCox9]

I just waited a few days and they sent an e-mail apologizing for the delay to enable my account stating that they are very busy due to the unprecedented growth or something like that.

[jhrushi]

I just waited a few days and they sent an e-mail apologizing for the delay to enable my account stating that they are very busy due to the unprecedented growth or something like that.

Thanks Adam!
I guess I have to wait until they fix the issue.... I will update when it is fixed....
I tried the slack app where people are posting their ticket numbers. There are several channels one of which is the "customer service" channel. It says post your ticket number here. When you post your ticket number it is mostly replied by bots. One of the most active bot (or whoever the customer support) is literally showing middle finger if you post your ticket number  or using abusive language. Like, one of the frustrated customers asked "What is your problem"? He replies "you, asshole". Unbelievable !!!!!!!!!

[Adykingcity]

My account is disabled? how to enable my Account? any video explain about how to enable bittrex account? I have made an appeal but bittrex responds very long

[AdamCox9]

My account is disabled? how to enable my Account? any video explain about how to enable bittrex account? I have made an appeal but bittrex responds very long

You should probably try verifying your account by entering your identification information. Then you have to wait 24 hours or more.

[jhrushi]

My account is disabled? how to enable my Account? any video explain about how to enable bittrex account? I have made an appeal but bittrex responds very long

You should probably try verifying your account by entering your identification information. Then you have to wait 24 hours or more.

What do you mean by "verifying your account"? I check the settings section my basic, phone and enhanced verification are already done. I thought you just have to open a service ticket, which I already opened on Monday (09/04), but no reply from Bittrexx team on it yet. I go to the slack website everyday to try my luck but that is just a joke.

[jhrushi]

UPDATE: Finally I was able to restore and activate my account. My issue was that the account was accidentally disabled by myself. No hacking etc.. issue. I open a ticket on 09/03. There are no reply even after 48 hrs. I tried www.slack.bittrex.com many times but it is very confusing and there lots going on in the web page (see my earlier message).  I tried putting my ticket number there but no one listened. It seems there are several channels such as general, random, customer-support. I tried all, but no luck. Finally I tried to study how bloody thing works carefully.  And observed the following:  

There is a particular channel called "#customer-support". You first have to make sure you get an entry in there. For the first 2 days, whenever I was trying to log into this channel, they would kick me out automatically. Finally yesterday I was able to get in. Now, You have to present you ticket in a particular format only. For example: #123456 if you write anything more than this it will probably be ignored. Next step is wait and watch.  I was lucky to get response withing 5 mins by a customer service agent called bittrex-randy. most people were getting response withing 5 to 10 mins.

Now, I have taken out most coins out of bittrex since I do not trust them anymore. For all who are still stuck follow the above trick and hopefully you will get some results.

NOTE: There is no customer service number. If you google it you get some 800 numbers they are all fake and they will try to get your personal info.

Good luck!!!

[yasamak]

My account is enabled again. It was disabled due to being legacy and being inactive.  This is a security mechanism to protect old accounts against hacking and being sold for the legacy withdrawal limit. A very good thing! Less good is that you have to send in a ticket and then go to slacker to get the ticket answered.

Glad I could help 

I think they might have somehow missed your ticket though, as I sent a ticket first which got a reply within a few minutes. Might have been a bot reply though, as it seemed like a generic one.

Really sucks that you have to go to slack for good support, but hopefully they'll improve soon.

I've looked into it as well.   We typically get to this type of issue very fast, however, in some circumstances a ticket may not get the attention required.  We will continue to improve our process to make sure that doesn't happen ;(

Hi,
Can you please check my case, ticket 238310.
My only wish to keep accounts separate and to be approved, to be legal
haste made mistake. please help me... i send you all documents you need.
Thanks in advance.

[mattimann]

My Account got also disabled since 3 Days. Support not responding. The best is my account got disabled AFTER i deposited a significant ammount to my account and my enhanced verification got approved!
That is very annoying!
Bittrex should really not treat customers like that.

[mattimann]

My Account got also disabled since 3 Days. Support not responding. The best is my account got disabled AFTER i deposited a significant ammount to my account and my enhanced verification got approved!
That is very annoying!
Bittrex should really not treat customers like that.

OK, Update:
I really have to give those guys some credit. After joining the Slack Channel, they solved the Problem within 15 min. and reenabled my account. Withdraw worked immideately!
Good Work Bittrex!

[lkjhg]

I think this is a new problem, but apparently this has happened in the year 2016.
Now bittrex is very difficult to respond, I have appealed more than 10X but until now my account is still disabled.
Will bittrex follow poloniex?

[mattimann]

I think this is a new problem, but apparently this has happened in the year 2016.
Now bittrex is very difficult to respond, I have appealed more than 10X but until now my account is still disabled.
Will bittrex follow poloniex?

Did you follow the way through the Slack Channel?

[lkjhg]

I think this is a new problem, but apparently this has happened in the year 2016.
Now bittrex is very difficult to respond, I have appealed more than 10X but until now my account is still disabled.
Will bittrex follow poloniex?

Did you follow the way through the Slack Channel?

I have contacted them on slack, but they still tell me to wait, but until now I am still waiting.
My friend is also old enough to be able to access his account again. Good and fast service is needed to keep users there

[ol_mk_lo]

Bittrex disabled my account too!!!!!
help me plz.
Tanx

[sarabanda]

What happened here with this bittrex now!!!!!! I never use this again,asks for ID!

[BitV666]

I'm disabled as well with more than 100k In assets, And no support.
It used to be very reliable service. 

[ol_mk_lo]

my Account Has been Disabled for more than 48 hours. 
ticket #287100
Plz Enable my Account

[enigmam]

My account also disabled.

I wanted to change my Altcoins to Bitcoin, now price of my coins dramatically decreased  and i am losing the money.

Is this for holding and saving Altcoin prices ?

[amirheavy666]

my account is disabled too with more than 1000$

they said:
For security purposes, once your account is locked there will be a minimum 24 hour wait period before it will be unlocked.

If you have not verified your account, please login and do so now as this is a requirement in order to have your account re-enabled. Please click here to begin, https://www.bittrex.com/Manage#sectionBasicVerification

For Accounts valued at over $1000 USD we require additional information for proof of identity.

A government identification and a selfie of you holding that identification where we can match your face and information. Please also write "Bittrex" and today's date on a piece of paper and hold it in the picture. Please make sure the text on your ID is readable in all photos. Note: This means we need all 3 things in 1 photo. You, your ID, and the paper with "Bittrex" and the date on it. Also we do not accept .pdf, .doc or zip files, or links to files.

For expedited support and to streamline support agents verifying your account please consider performing Enhanced Verification by visiting https://www.bittrex.com, log into your account and click Settings on the top of the page.

After a minimum of 24 hours has passed we will check your ticket and enable your account. In some circumstances we may require additional information.

Thank you,

Your Bittrex Support Team

Follow us on Twitter @ https://twitter.com/BittrexExchange

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i did all thing that they want but it is disabled yet! why???