Xapo holding my bitcoin hostage for seven days!!!

[CHRISBIN702]

Xapo has strenghten their policy very much because of anti money laundering policies and other obligations they have. If you want to use their services you have to be fuly verified, there is not other choice and they will not make exceptions.
Their debit card is great to use but it has it's price, a part of your privacy. But if they want to run a legitimate business they have to ask you all this data.

I don't know and no one send me email that we needed to full verified using xapo now. Last time I use xapo a month ago and I donot have any problem using it. But if they need to be fully verified I will not use it again for sure.

Yeah, I was using it daily. Then out of nowhere, one morning I was unable to even see my wallet. They were helpful in the sudden verification process and because of this thread, they changed the way they notify their users and reworded the emails they were sending out.
  Thanks to BitcoinTalk.org we are able to bring light to these situations. Thanks to the community.

[1715586273]

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[1715586273]

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[bitkilo]

I will check out your recommendations. I really appreciate all the help from this community. There is no other like it.

If you want to try another bitcoin forum with less spammers and scammers come to forum.bitcoin.com, it's still a growing community of bitcoin enthusiasts.

Yeah, I was using it daily. Then out of nowhere, one morning I was unable to even see my wallet. They were helpful in the sudden verification process and because of this thread, they changed the way they notify their users and reworded the emails they were sending out.
  Thanks to BitcoinTalk.org we are able to bring light to these situations. Thanks to the community.

Were you able to move your funds?

[CHRISBIN702]

Yes I was. My situation was very complicated too. It took about 24 hours and many, many, steps to prove myself. But customer support was helpful and answered most emails within an hour. I inserted links to thread in every email.

[alani123]

You call that holding bitcoins hostage? You were given a couple of perfectly viable options to recover your funds fully, I don't really understand what the issue it. Xapo is a private company and their ToS clearly states that they reserve the right to do this.

[CHRISBIN702]

I would suggest reading through the thread before commenting. It wasn't about my inability to access my funds as clearly stated in my second post. It was about the sudden change in policy that happened without proper notification. As it states in their ToU's, they are able to change their terms at any time without the need for users to re-accept them. It also states that they must notify users of any change in the terms. They told this to me. Apologized. Then they changed how their notifications were going out to users. They even reworded it, thanks to this thread. I'm a ToU junky. I read those for fun.

[alani123]

I would suggest reading through the thread before commenting. It wasn't about my inability to access my funds as clearly stated in my second post. It was about the sudden change in policy that happened without proper notification. As it states in their ToU's, they are able to change their terms at any time without the need for users to re-accept them. It also states that they must notify users of any change in the terms. They told this to me. Apologized. Then they changed how their notifications were going out to users. They even reworded it, thanks to this thread. I'm a ToU junky. I read those for fun.

Good for you. I've actually also fallen into trouble due to inaccuracies in the ToS major services (namely Coinbase) but they were professional enough to privately notify my of the newer updates I should be aware of and let me go with a warning in spite of having breaken the newer version of their ToS. Admittedly your title is a bit clickbaity but if you say that Xapo changed their ToU because of it then I guess that it served a special purpose.

[CHRISBIN702]

Yes. I admit to trying to draw attention to this thread with my title.I get a bit defensive and could use some practice accepting constructive criticism. Thanks again to everyone. Glad to have a Legendary member here.