I would like to believe that you have read my review about them in the following thread
https://bitcointalk.org/index.php?topic=1187388.80You can see my progression from being a very happy customer to being a completely unsatisfied one. I am very glad that the guys who responded to you above have not had their bitcoins locked for
21 business days for no apparent reason while they are "awaiting" on the cancellation confirmation. Their ToS how ever states different range on times when this issue should be resolved but I am going 2/2 on the full wait and I am completely convinced this is their standard time from support subliminally hinting to that "soon 21 days will hit and coins def released" BS.
I assume that they have neither noticed "Disappearing Bitcoins" from the wallet because the amount range from 0.0008 to 0.0016 but it has happened to me a few times and currently again in the negative by a few bits while waiting on some pending coins to be released. While they say no fees on transactions then that would also mean it is impossible for my balance to end up in negative - but it surely does.
I have recently looked into many other companies that offer similar services and currently thinking about ordering wirexapp card instead. I am definitely not depositing a single bit into Xapo in the future and will withdraw the locked 0.219 BTC as soon as it will be released. (In the beginning of December
)
If you have yet to open an account then stop and go try someone else, using a company which can at any withdrawal/payment "unfortunately" lock your bitcoins into pending mode for 1 month is definitely not acceptable when it comes to this commodity.
SMG