Crypto Capital Do Not Pay

[TuftyGizmo]

I just wanted to warn people not to use Crypto Capital (cryptocapital.co). A lot of bitcoin exchanges use them as one of their payment processors (you can see all the names on the Crypto capital website). I am a member of one of the bigger bitcoin exchanges who use them and I had several swift payments made from my account to my bank account, using Crypto Capital swift transfer. They all went well, until the latest one. I withdrew a five figure sum - that was a month ago, and I am still waiting for payment. First they said it was delayed because their bank asked about the payment, then they said it was definitely sent on November 3. Then it did not arrive and they have been delaying ever since. Of course I am dealing with the support for the exchange. The latest thing from Crypto Capital was that they had had a delay on all payments and now they had all been sent. I waited, not arrived. The exchange support copy and pasted the reply to me. It was pigeon-english vague nonsense. The exchange has been asking for a trace on my funds and the 'swift message' because my receiving bank says if they get that they can do a trace from their end too. All Crypto Capital have done is delayed and delayed, not done a trace, not answered the exchange support's questions. It really is very fishy and now begins to feel like a scam or a warning that all is not well with this company. The reason I post this is to warn any of you not to choose Crypto Capital (panama based company) when withdrawing funds from any of the bitcoin exchanges. I have had a month of stress and it is not resolved yet. The reason I am not mentioning the exchange's name is because it is ongoing and they are still chasing Crypto Capital every day in a bid to try to recover my five-figure sum. Trust me, you will know them.

[bL4nkcode]

Thanks for the information you gave to us mate and sorry also for your lose. I've heard also about this site here in this forum in this link https://bitcointalk.org/index.php?topic=1343626.0 its late on january. And this site is not really familiar to me since I enter in this community.
I hope this will serve as a lesson to those who want to use a third parties, just be sure that this site/s are well trusted enough and double check if you searched in google the reviews about this sites.

[TuftyGizmo]

Thank you. I have posted a link to this thread from that one. As for the money, I guess I will look to the exchange itself to recoup my losses as Crypto capital are currently ignoring this issue and the exchange chose to use this rogue firm.

[Ai7xpressTV]

Thank you for alerting us and i am sorry for your loss of money

[bitbunnny]

So many scam websites and services are appearing each day. You can be never careful enough.
But scaming people like this is so mean. We are all looking forward to new, improved, easy and convenient services but sometimes we just forget about the due dilligence and then the bad things happen.

[TuftyGizmo]

Thank you for your feedback. The exchange I use is Kraken. Crypto Capital Corp is one of their payment options, I think probably a less used one than many. Kraken appear to have many such firms according to jurisdiction and currency, to help facilitate the withdrawals. That is understandable. I know Kraken have their own personal bank to do payments too, though they are not ideal for every scenario. However if you have the choice I would stick with Kraken rather than any third-party processor they offer. Nothing is risk free though. Hopefully I will get my money and Crypto Capital prove simply incompetent rather than criminal.

[mobnepal]

Actually 5 figure amount is really big amount and as registered company crypto capital can't just ignore your withdrawal, and also kraken is registered and trusted platform so for the sake of their reputation kraken will also force cryptocapital to process your payment. I hope you will get your payment and will not loss your hard earned money.

[TuftyGizmo]

Update: After posting here and on another forum, and using twitter, I got a result today. Probably not a coincidence. Kraken support stated that Crypto Capital confirmed the payment had never even been sent. Conclusion: Crypto Capital are definitely having some major problems operating their service, so seriously avoid them. Anyway Kraken managed to get the 'payment' cancelled and put the 12,000 euro funds back into my Kraken account. Kraken not to blame, though I had to get fairly persuasive and public to get this resolved. Crypto Capital really have been telling pork pies - do not touch them, it is too stressful! Thank you guys for your feedback.

[marlboroza]

I am sorry for your lost, and thanks for warning everyone. Can you make topic in scam accusation board here https://bitcointalk.org/index.php?board=83.0 too, so more people can be aware of this scam?

[Zepher]

I am sorry for your lost, and thanks for warning everyone. Can you make topic in scam accusation board here https://bitcointalk.org/index.php?board=83.0 too, so more people can be aware of this scam?

Can you read the entire thread before you post next time? The post above yours clearly states that this issue has been resolved to OP's satisfaction, there is no need for a Scam Accusation thread now.

That said - it looks like Crypto Capital are having some "financial problems". Probably wise to avoid using them.

Glad to see Kraken sorted this for you OP. Amazing what a bit of noise on a forum and some social media platforms can achieve

[marlboroza]

I am sorry for your lost, and thanks for warning everyone. Can you make topic in scam accusation board here https://bitcointalk.org/index.php?board=83.0 too, so more people can be aware of this scam?

Can you read the entire thread before you post next time? The post above yours clearly states that this issue has been resolved to OP's satisfaction, there is no need for a Scam Accusation thread now.

*CUT

I can, and I did, isn't that strange to you that they resolved it in only 1 day after pushing them on forums and twitter, and OP waited for over month? Also OP said that kraken support stated that payment has never been sent, but they cancelled payment and put back money in kraken account? Crypto capital said they sent money, than kraken said they didn't?

[Braindeady]

They are definitely deserve this scam alert and many more.
Tried calling them after 3 weeks of no funds in my bank.
No one is answering.
The automatic answering machine says leave a message but you can't because their inbox is full so the call simply gets hanged up.
Probably full of other victims messages.
No response to support emails and there is only1 phone number.

These guys ripped me off thanks to CEX.IO that got me connected to them in the first place.

What have I done?

SCAM SCAM SCAM SCAM SCAM

[coinsfor.life]

Google brought me here after CEX.io introduced me to CryptoCapital.
Glad I decided to do some research.
Thanks everyone.

[Iceman41]

I’m currently fighting the same battle. Made a withdrawal almost 3 weeks ago and have yet to receive my funds. I have called multiple times and every time they say everything is ok and funds will be there tomorrow but never show. I had previous success with them but not this time. Beware of using them as you may never see your money back. I have also contacted the crypto currency site that I originated the funds with to alert them of the issue since they advertise them on their site. Hopefully they will do the right thing and complete the transfer.

Update - finally received my funds after multiple calls/emails. crypto capital fulfilled   

[madivada]

hai can you suggest which one is the best bitcoin antminer s9 or spoodlies tech products for long time

[jbrumwell]

I am having a different issue, I wired them money and although the correct amount is shown in their system under the Narrative, the amount they credited me was about 10% lower.  Then they charged me the fee I was expecting on top of that.  Received a single email response that just told me to check transaction history and then no response in the last 3 days

[wwzsocki]

I see a lot of problems with this company. I think they are still new in startup phase so there are few issues. They should commnicate with clients or post updates if there is something to warn clients and calm them down. This is all about money and we are in high stress when something does not play well with our hard earned on crypto cash.

[pajott]

It looks like I may be going through something similar. The CEX.IO fiat withdrawal to Crypto Capital went fine and I proceeded with trying to further withdraw to my bank account. The Crypto Capital web page form for providing the bank details required IBAN and has room only for one SWIFT code. IBAN is not used by Canadian banks and there is no value I can provide, so the form rejects everything I try. Then, for the USD transfer, an intermediary bank SWIFT is needed and there is no room on the form for it.

So far, I have attempted many phone calls and sent all the details to Support. Nobody picks up the phone and the mailbox is full, no Support reaction. I have also tried to get CEX.IO to do something about it, since I assume they vouch for Crypto Capital and had done their due diligence before recommending them to their customers for funding operations.

Has any of you experienced the same and how can this be solved, please?

[Ray Donovan]

My question is the following:
Are the only one that can provide this service?

There must be another company that works with exchanges and they have ways to send and receive fiat currencies.

Anyone know?

 

[franksy]

Would be good if a company like payeer.com would offer a similar service and partner with exchanges.