OKCoin.com is becoming SCAM!

[WMIRK]

I sold BTC many times with OKCoin. But now I have a real problem with them.

ok 10th november I ordered 22k USD from okcoin.com to my bank account, and they STILL NOT SENT WIRE TO MY BANK.

they told that someone sent money to wrong bank (wrong SWIFT) and now they not have my money, so they not send money to me, to my bank details I made the orders.

The status for the withdrawal is "SUCCESS" but they cannot send me a proof of payment (SWIFT COPY).

So for the moment I lost 22k usd with them! and I call this is a scam if they work such a way. 


I want to warn all bitcoin users that you can get a big headache with OKCOIN.COM


all that they say is just wait.

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[WMIRK]

Here is dialog with OKCOIN support:

15:38:08
hello
I still wait proof of payment to MY BANK
I wait for 11 days already to receive money from you! it's really headache to work with you such a way
do you not good business, too much to wait.
impolite
15:40:13
I am really sorry for the inconvenience.
Please wait a moment. I will have a quick check for your issue.
15:43:51
Sorry to keep you waiting.
ok
15:45:11
I just confirmed from our bank that we have not received the refund yet.
We will follow up again tomorrow.
hey
you make error, you want I wait you receive refund?
you can send me wire to my bank info as I ordered
We will wire the fund to you as soon as we receive it.
15:46:22
if you receive refund in 2 weeks, you want I wait 2 weeks for refund and they you send again to my real details?
hey this is not correct
I will have to create a discussion about it on bitcoin takl then
because you made error with the bank, not me, now you want I wait refund. this may delay for 2-3 weeks for refund.
international bank wire refund take too long
15:47:23
I am really sorry for the inconvenience. However, the mistake was on our bank end while not on our end.
and this is your fault, not mine
We will wire the fund to you as soon as we receive it.
well this is not my problam actually skeaking, I made order to receive USD
you not sent to my bank
this is true
And we will cover the fees as well.
whereever you sent is not interesting for me, you just not sent to me!
15:48:37
I complete understand, and that is why we choose to cover the fees.
you have to send me wire immeadetely
from your money
*completely.
when you receive rufund you will just receive it
or return me money on stock, I will buy back bitcoin and withdraw BTC
and will never work with you anymore
15:49:44
you want I wait for a month to get the wire?!
who
is the chief of your company?
for now you not sent wire to my bank details for 11 days
I will write about it on bitcointalk
15:51:05
Please wait a moment.
I will pass on your inquiry to our treasury team right away once again.
15:52:21
the thing is you not sent wire to my bank details as I ordered on website. who's fault: your bank or your co-worker is not the thing. the thing is you not sent the wire that I ordered 11 days ago to my bank info
this nothing changes, I not receive money, this is the main thing only.
and more big problem you not sent it at all to my bank details at the moment. I insist that right now it looks like scam!
15:56:00
I completely understand your concern. If I were the customer, I should also be worried. But I can confirm we did pass the order to our bank ever before, which you also know.
send me a proof of payment to my bank
if you cannot send me such a proof, then you not made the payment to me
15:59:08
https://bitcointalk.org/index.php?topic=1688021 if possible write your comments here.

[WMIRK]

For now this may be not a scam, it's just the information how OKCOIN do business and customer care rate.

If money not come till the end of the week I think I move this topic to  Scam Accusations section.   if moderator can move the topic - do please. as I don't have premission to move it.

[crazyivan]

Why don't u use reputable exchanges, located in the US or Europe? That way there s someone to talk to in case you have scam accusations. This way, well, you can only hope they fix the issue themselves. I do not think you have any other option. Really sorry.

[shinratensei_]

https://www.reddit.com/r/BitcoinMarkets/comments/2sq8r1/okcoin_scams_users/
https://bitcointalk.org/index.php?topic=953111.0
https://bitcointalk.org/index.php?topic=1032943.0

My question, Might you have read about OKcoin scam aware? Or talk to someone about them?

[DeathAngel]

OKCoin have a good reputation so I'm sure this will ge resolved. OP please keep us updated on this case.

[~Bitcoin~]

If they are saying they may send you money when they will receive the refund for the sake of their reputation. However it seems their worker have done mistake with bank address and make you wait for so long which is really bad practice and also if they were really concern about your situation they should send you payment from their capital which they don't seem to be doing for you.

Keep updating, hope you will get those payment but thanks for making other aware about the real scene behind okcoin.

[Kprawn]

They already acknowledged that it was their mistake, so they should own up to that mistake. I am actually amazed that they are not

reacting much quicker to this. I hope one of their employees will react to this accusation, so that we can get the other side of the story. This

should not take this long to resolve.  

[franky1]

what the OP is alluding to is that the mistake was not the customer.
so OKCoin should just send funds from okcoins reserves to the customer immediately after realising the error and then okcoin can settle their own internal mistake with the other swift as a separate matter at okcoins own time internally.

not making the customer wait for okcoin to get a refund.

usually if your a multimillion dollar company that made a messup, you just send a new request to the correct destination straight away and then sort up the mess behind the scenes without inconveniencing the customer.
EG
day one: cause a mess up
day two: realise the mess up and send funds to correct destination apologising for 'admin error'
day three: handle the mess up separately over a month, behind closed doors
day four: customer receives funds after 2 business days, only one day late due to a messup
day thirty-three: okcoin gets reimbursed for mess up, behind closed doors

not
day one: cause a mess up
day two: realise the mess up inform customer has to wait giving bad excuse and no intention to remedy the fault asap
day three to day thirty-two: give customer more delay excuses
day thirty-three: send customer funds to correct destination
day thirty-five: customer receives funds

[iamTom123]

Wow! It is a big money and they should do everything they can to settle this important issue. Maybe the site is not yet a scam but just having a technical problem in sending the money to your bank account. For legitimate businesses, the concerns of the customers should come first as the customers are the lifeblood of any business. Any doubts/problems unsolved can boomerang on a site's reputation especially in the online world we are in.

[spartak_t]

I don't think that OKCoin is going to scam someone for $22k (though, for example, it is a big sum to me and the delay could be frustrating), but I notified them about this accusation:



https://twitter.com/bulgar1an/status/800950855352651776

[WMIRK]

One day passed, nothing changes. They told they are investigating with the bank and that they have details by tomorrow.

Will keep you update.

[michkima]

Damn, that is a lot of money to lose if they don't pay you back. I hope you get your money back OP. They will probably help you out now, since you posted your problem here on the forums. This forum will be a great tool for you since members here will most probably give some sort of help like those twitter messages pointing to your thread. Good luck OP!

[WMIRK]

Today OKcoin told that they sent us wire, but not provided proof of payment yet. So I hope tomorrow we will see some real changes.

[WMIRK]

We received wire from OKCoin. So they are not scam, but it took for 15 days before we got the money.