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Author Topic: BTC-E - I need Support...  (Read 5834 times)
No_2
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April 08, 2013, 08:31:12 AM
 #1

When I log into my BTC-E account and sect 'finances' it then logs me out. Same for many other links. I cannot see a way to access support. Can anyone help or provide any suggestions?

Can anyone provide BTC-E's skype support number - there seem to be a few listed and I'm not sure if all of them are genuine. Vircurex had an impersonator on Twitter...

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April 08, 2013, 02:37:54 PM
 #2

After logging in:

Contacts:

 @btcecom
 Icq - 610112128
 Skype - btc-e.support
 E-mail - support@btc-e.com

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April 08, 2013, 03:20:14 PM
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Thanks Newar!

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April 12, 2013, 12:26:17 AM
 #4

I'm trying email and Skype.
Any know if they respond quickly most of the time?

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April 12, 2013, 10:21:20 PM
 #5

Make sure your browser is accepting all cookies for the site. If your browser setting is "block cookies", or "accept only for session", the site has no way of tracking who you are as you navigate.

Try without Tor or something that could interfere with a persistent connection.

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April 13, 2013, 03:55:10 PM
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Make sure your browser is accepting all cookies for the site. If your browser setting is "block cookies", or "accept only for session", the site has no way of tracking who you are as you navigate.

Try without Tor or something that could interfere with a persistent connection.

Thanks, none of that from what I can see. I've even tried other browsers and on other machines and I still get the same error.

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April 14, 2013, 06:11:19 AM
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I'm trying email and Skype.
Any know if they respond quickly most of the time?

reply by email usually occurs within 72 hours, I think.
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December 12, 2013, 01:19:59 PM
 #8

How long are we supposed to wait for 'confirmation e-mails?

i waited over a week and in the end cancelled the withdrawal.

now the second attempt at withdrawing 1.1 XPM is similarly held up with 'A letter with further instructions sent to your email'


AND NO MAIL.....


Support tickets are now replied automatically explaining that CONFIRMED email is NOT CONFIRMED & to 'check spam folder' for non existent confirmation mail!


This is beginning to seem like a wild goose chase!



btc-e.support (thailand) on skype is more interested in gaining private email addresses and or phone numbers than getting this confirmation mail sent.


[21:08:46] b: Hi btc-e_support, I'd like to add you as a contact. b
[21:09:09] *** btc-e.support has shared contact details with b. ***
[21:09:44] b: hello. are you able to help with withdrawal issues?
[21:11:04] btc-e.support: your problem
[21:11:20] b: no confirmation email - i have tried many times
[21:11:38] btc-e.support: Send me the following information:
Your problem:
ID btc-e
email:
Email Password:
Ticket number:
Your country:
Account Transfer time:
Bank name:
Transfer amount:
Customer segment our review and resolve help you.
[21:12:27] b: no bank, only withdraw cryptocoins - why would you need my email password?
[21:13:28] btc-e.support: It is required of Direct Support.
[21:14:27] b: required for what purpose?
[21:15:18] btc-e.support: So that we can prove accurate account is yours.
[21:16:06] b: my btc-e ID is edgar. My problem is no confirmation email is arrived. all i require is an confirmation email, are you able to provide this?
[21:16:16] btc-e.support: After verifying correct. We will solve your problem.
[21:16:58] b: you do not need my email password to solve this problem. you already have my email address.
[21:17:01] btc-e.support: Please note the information we request.
[21:18:18] btc-e.support: What your email data. Can change to another email.
[21:19:27] b: why do i need to chnage email? the support mails arrive ok, why not the withdraw confirmation mail?
[21:20:58] btc-e.support: Please help us validate it. Then we can solve new problems collecting your question.
[21:21:38] b: that makes no sense. if support emails arrive, why do confirmation mails not arrive?
[21:23:09] btc-e.support: we are investigating these accounts having some doubts.
[21:23:35] b: which accounts? i have only 1 account.
[21:25:09] btc-e.support: Therefore verification requests. Please provide full information if you want to solve problems early.
[21:26:33] b: my email password is not of any legitimate use to you. you have my email address, you have my account name.
[21:27:38] btc-e.support: ok you can wait if you do not wish to provide information
[21:27:48] b: wait until what?
[21:28:19] b: i have been waiting since 2nd december
[21:28:40] btc-e.support: I am solely responsible for the information requested. The certification and solve problems are caused by customer segment.
[21:29:07] b: my email is confirmed on the site
[21:29:20] b: what else could be a problem?
[21:31:04] btc-e.support: It is asking customers and department management.
[21:32:04] b: all i want is the confirmation email sent, are you able to provide this witout my private email password?
[21:32:36] btc-e.support: You could offer to resolve them or wait.
[21:32:58] b: resolve what?

wait for what?
[21:33:10] btc-e.support: I am not responsible for this problem is the customer segment
[21:33:33] b: can u provide their details that i might contact them directly
[21:34:34] btc-e.support: There is only 1 recruit support in skype
[21:35:08] btc-e.support: You can expect after your account is verified.
[21:35:27] btc-e.support: Can a few weeks
[21:36:19] b: im afraid i do not understand what you are saying. my account is confirmed since months. i have not had this problem before. and it seems i am not the only person with the same concern
[21:36:40] b: why would any email take a few weeks?
[21:37:51] btc-e.support: there are many accounts as you have a situation
[21:38:07] b: yes. but my E-Mail: (confirmed)
[21:38:16] btc-e.support: and we need time to solve it.
[21:38:19] b: so why the hold up now?
[21:38:51] btc-e.support: where you come from.
[21:39:47] b: Europe. does this help with sending a confirmation email?
[21:40:47] btc-e.support: if you want fast processor Can our headquarters in Russia
[21:41:14] b: email? telephone? visit?
[21:42:07] btc-e.support: to meet in the center and provides general information
[21:42:38] b: general information will never include private password/s
[21:43:14] b: how to contact 'head' office?
[21:43:23] btc-e.support: We ask that all information I have told you
[21:44:09] btc-e.support: wait. Give us your phone number.
[21:44:38] btc-e.support: customer segment will contact you and provide time and location
[21:44:45] b: i dont think you are the right person to help me
[21:45:35] btc-e.support: parts our customers will help you

unimpressed doesn't come close!
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December 12, 2013, 02:03:03 PM
 #9

You could try contacting BTC-e through this forum, here's their profile: https://bitcointalk.org/index.php?action=profile;u=33012

Good luck and let us know how it goes.
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December 12, 2013, 04:56:00 PM
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thx buddy. PMd them a week or so ago.

Again wont hurt though

PM'd again while;
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December 30, 2013, 01:24:01 PM
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Any news?  Huh
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January 05, 2014, 03:56:59 PM
 #12

Dear btc-e.com,

You have withdrawn 26 235 USD from my account on the 31st of December, 2013. This was done even though I only had a 0.0121 USD balance at the time!

This has been without my approval! Currently, my USD balance is negative.

Please return my USD balance to it's original level i.e. reverse transaction id #254454729

Ticket :#MIB-593-41433. No one has replied!!!!!!!!!!!!!!

My first funds arrived to my btc-e account on 27th of December and so I do/did not have the right to withdraw coins or fiat for one month. My bank did not request a refund and has not received any money. The withdrawal must have been done by btc-e!!!!!!!!!!

Please fix this problem as soon as possible or at least communicate with me.

Thank you very much!
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January 05, 2014, 04:23:54 PM
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Dear btc-e.com,

You have withdrawn 26 235 USD from my account on the 31st of December, 2013. This was done even though I only had a 0.0121 USD balance at the time!

 Shocked Shocked Shocked
Is that 26K?

In any case, you shouldn't sit around waiting for them to answer, if you check this thread (and others in this forum) you'll see how many people have been waiting for weeks without a solution. Luckily you didn't have funds! So, just talk to your bank and let them know it was an unauthorized transaction (and block any possible transactions in the future by the way), it shouldn't be a problem.
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January 05, 2014, 06:14:02 PM
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Dear btc-e.com,

You have withdrawn 26 235 USD from my account on the 31st of December, 2013. This was done even though I only had a 0.0121 USD balance at the time!

 Shocked Shocked Shocked
Is that 26K?

In any case, you shouldn't sit around waiting for them to answer, if you check this thread (and others in this forum) you'll see how many people have been waiting for weeks without a solution. Luckily you didn't have funds! So, just talk to your bank and let them know it was an unauthorized transaction (and block any possible transactions in the future by the way), it shouldn't be a problem.

Yes...btc-e deducted over 26k USD from my USD balance. Luckily, I did not have fiat at the time but this problem disables me from selling coins. They deducted the money during the 1 month lock out period!

I have been trying to contact them via skype, email and ticket support to no avail. It's a nightmare that I wouldn't want anybody else to experience.

Thanks for the advice!
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January 18, 2014, 04:25:28 AM
 #15

After logging in:

Contacts:

 @btcecom
 Icq - 610112128
 Skype - btc-e.support
 E-mail - support@btc-e.com
I tried to contact btce via skype, but he was asking for my password for the email that is registered on btce ? why would they need my mail password ? can i trust them with this ?
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January 18, 2014, 10:14:28 AM
 #16

After logging in:

Contacts:

 @btcecom
 Icq - 610112128
 Skype - btc-e.support
 E-mail - support@btc-e.com
I tried to contact btce via skype, but he was asking for my password for the email that is registered on btce ? why would they need my mail password ? can i trust them with this ?

The password to your email? Sounds fishy if that's what they really meant. They also don't need the password to your account. Never give out any passwords.

I got the best results with their helpdesk at kayako. Just click support in the top bar when logged in. Response time is about 48 hrs. But at least that way they have all the info they need and you can get straight to the point.

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January 19, 2014, 03:18:00 PM
 #17


Obvious but you meant 0.0121 USD BTC right?

I only had a 0.0121 USD balance at the time!

Luckily, I did not have fiat at the time but this problem disables me from selling coins.


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January 26, 2014, 12:09:43 PM
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I deposited funds through international wire transfer a month ago (which hasn't shown up on my account), opened at least 10 tickets, and no answer. It is getting to be ridicilous. I will try the Skype, but I have a feeling it will be a scam as well. This site is horrible with the way they manage ''other people's'' money, plain and simple. The ''hero member'' they have here is the same, you send 5 messages, no answer.
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January 26, 2014, 12:31:52 PM
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I deposited funds through international wire transfer a month ago (which hasn't shown up on my account), opened at least 10 tickets, and no answer. It is getting to be ridicilous. I will try the Skype, but I have a feeling it will be a scam as well. This site is horrible with the way they manage ''other people's'' money, plain and simple. The ''hero member'' they have here is the same, you send 5 messages, no answer.

Just FYI they don't list skype as a contact option anymore.

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January 26, 2014, 12:44:10 PM
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I deposited funds through international wire transfer a month ago (which hasn't shown up on my account), opened at least 10 tickets, and no answer. It is getting to be ridicilous. I will try the Skype, but I have a feeling it will be a scam as well. This site is horrible with the way they manage ''other people's'' money, plain and simple. The ''hero member'' they have here is the same, you send 5 messages, no answer.

Just FYI they don't list skype as a contact option anymore.

Ok, it's good you said that. So should I expect the user on skype to be a fake? I will not even add them if so.
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