2weeks from bitinstant and still no replys or refund of bitcoins

[btchaver]

How long does it take for them to refund coins or reply for that matter.  SO far just a runaround and no promises.  What am i supposed to do just wait forever.and see what happens.  I paid and was not credited they sent me a fake coupon code when i didnt even purchase a coupon and now the price is triple.  DO you think i should get triple the value in coins considering they are holding my money for such a long time and coins have tripled in value i mean is this fair buisness.what do you think.shouldnt i get coins in refund and not some cash voucher 3 weeks later or whenever they get around to it i guess