The things people who complain about this kind of stuff always forget to say is... what kind of transaction was it? From where to where? Was it BTC or USD?
I don't want to have to pasting your order ID to figure out your issue... just inform of what you did so I can know what not to do or we can all see a trend with failures doing the same transaction etc.
Yeah whatever
Redeem your code at MTGOX. Let me know if you have any other issues.
MTGOX-USD-GH4V5-LBSCB-9GRE5-0DA5A
Report To Admin
READ MY FULL SIG BEFORE POSTING. You can do this by copying the cut off info and pasting it somewhere. Looking for a better solution to this...suggestions welcome.
Please log your issue with me ONE time via PM or the forum thread. I post finalized support lists for each day around 12-3 pm. Check if you are on the list and make a note of it. If you are not on a support list and you believe I still need to open a formal support ticket for you then let me know. Multiple posts and PMs about the same issue after I have opened your ticket slows everything down for EVERYONE. When asking me to log an issue you should include info like your order ID # or quote ID #. The more info you provide, the faster we will be able to work on your issue.
We will do our best to honor your purchase price at the time of your order. If your order is incorrect when you receive it then I can open another ticket up for you to resolve your new issue. I will need specific info. What did you receive and what did you expect? Details and numbers actually help us understand your issue.
I am working 7 days a week. 12+ hours a day. Please be kind. I am a human being. Patience is appreciated. I don't mind helping you with any issue but currently we are SWAMPED. I do not intend to ignore but please understand that Bitcoin is a new financial tech tool and it's not always smooth sailing. When your order has an issue it's not always in BitInstant's control. We are doing our best to catch up with volume. Thanks!
URSAY
Hero Member
Posts: 993
BitInstant Support
Re: (No subject)
« Sent to: btchaver on: April 07, 2013, 04:35:27 PM »
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Quote from: btchaver on April 07, 2013, 01:54:58 PM
Just curious how long this is going to take to resolve or refund this and will i recive btc and not a cash voucher
Please explain.
OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68
Have you tried redeeming your GOX code?
and this is the message i get from mtgox
This code cannot be redeemed (non existing or already used)
