Today I tried to withdraw some of my bitcoin from btc38 exchange. They said I have to wait a week because of new Chinese laws. So hopefully by next week I'll get my coins. But in the past I've never had a problem getting my coins. Whenever something has happen with a transaction from coin to coin, they've responded timely when I posted a ticket with them. So I have faith that things will turn out, hopefully.
Surprising that there are still people using it but not that too surprised. But for me, I would've withdrawn my money there as it has been hacked and I feel that the security is not that tight. Though as they say "lesson learned" and they have surely done a multiple fold of security upgrades done what it had in the past. I might try to look up what this BTC38 is like what it offers for people to stay with it.