Hello, I have an XAPO account, this week after I deposited 1 BTC the account was blocked.
I received a warning that I had to send my documents, I sent some emails to the support without any response.
Has anyone ever experienced this ?
It's normal ?
How long does it take to resolve and release my money?
Thank you,
Lol. Both Xapo and Coinbase are renowned for freezing and blocking their customer's funds.
That is why it is recommended to read their T&C's before making an account.
If you'd made even a little bit of research prior to using them, you'd have known this, and thus know what to avoid.
Anyway, it'll all be sorted out in the end, just prepare yourself to wait weeks for a resolution.