Cloudbet.com don't pay out winning

[lusidra88]

Hello! I received e-mail from cloudbet:
Hi
Please note that multiple accounts are prohibited by Cloudbet.
Please let us know all of your accounts and we will transfer all funds to one account, which you can use. We will not process any withdrawals until that time.
You are not permitted to open any additional accounts.

I have provided all requested information and after that Cloudbet don't answer to my e-mails and don't pay out my winnings. I am waiting already 12 days. Someone can help me?

[actmyname]

Taken from the ToS of Cloudbet:

5.1.9.3. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.
In reality, they didn't even have to transfer any funds to your account. This could simply be an attempt to find out the rest of your accounts through your own stupidity (though they could just as easily check for the same bitcoin/IP addresses or any other means) - Cloudbet has the authority to keep any winnings.

Why did you create multiple accounts in the first place?

[lusidra88]

Taken from the ToS of Cloudbet:

5.1.9.3. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.
In reality, they didn't even have to transfer any funds to your account. This could simply be an attempt to find out the rest of your accounts through your own stupidity - Cloudbet has the authority to keep any winnings.

Why did you create multiple accounts in the first place?

Actually, I didn't know that it forbidden, as I thought that bitcoins is anonymous. I have just one account, but there were few persons, who made a bets from the same IP, as I clarified later.
Why they didn't have to pay out my winnings? Does world "forezen" means confiscate? BTW, Cloudbet clearly gave me to understand (by the e-mail), if I will provide all information they will pay out my bitcoins.

[actmyname]

Actually, I didn't know that it forbidden, as I thought that bitcoins is anonymous. I have just one account, but there were few persons, who made a bets from the same IP, as I clarified later.
Why they didn't have to pay out my winnings? Does world "forezen" means confiscate? BTW, Cloudbet clearly gave me to understand (by the e-mail), if I will provide all information they will pay out my bitcoins.

5.1.9.3. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.

If there are multiple accounts to a single person or IP address, then they can be closed.

And sure, Cloudbet could have stated that they would return the funds, but it could all be a simple ruse. Given your current standing, you can't really be complaining given that you violated the terms. The word "frozen" does not necessarily mean that your winnings are confiscated, though depending on what you've done with the multiple accounts, I wouldn't say that it's not a likely outcome.

[lenoli]

Actually, I didn't know that it forbidden, as I thought that bitcoins is anonymous. I have just one account, but there were few persons, who made a bets from the same IP, as I clarified later.
Why they didn't have to pay out my winnings? Does world "forezen" means confiscate? BTW, Cloudbet clearly gave me to understand (by the e-mail), if I will provide all information they will pay out my bitcoins.

5.1.9.3. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.

If there are multiple accounts to a single person or IP address, then they can be closed.

And sure, Cloudbet could have stated that they would return the funds, but it could all be a simple ruse. Given your current standing, you can't really be complaining given that you violated the terms. The word "frozen" does not necessarily mean that your winnings are confiscated, though depending on what you've done with the multiple accounts, I wouldn't say that it's not a likely outcome.

if someone, had made bet on cloudbet, with the same ip, and it wasnot you, how you know their infos? i am pretty sure all these alt account were yours, and maybe you were  punished for your lies.

if you have made something against rules, you must  confess about and apologies and dont try to said another lie and dont try to shift the blame on others

[lusidra88]

I know, because persons, who also made bets were my collegues. I do not say, that I am not guilty. I had to be aware and predict that this could happen. I understand i breached the rules. The thing is, that despite violate rules, cloudbet said that will pay out, but now ignores me.

[Chevas Regal]

@OP, how much you have with them including win and deposit.
Personally I have played with them with amounts like 30-40 btc but never had problems except some delays in withdrawing.

[lusidra88]

@OP, how much you have with them including win and deposit.
Personally I have played with them with amounts like 30-40 btc but never had problems except some delays in withdrawing.

more than 4 BTC

[lusidra88]

Cloudbet still don't respond to my emails since 22nd december!

[wrxbuzz]

Cloudbet still don't respond to my emails since 22nd december!

Seriously, you need to post the thing to their ann thread. Let more ppl see and pm cb forum rep. Post here is not fully working

[lusidra88]

Cloudbet still don't respond to my emails since 22nd december!

Seriously, you need to post the thing to their ann thread. Let more ppl see and pm cb forum rep. Post here is not fully working

Can you give me the links? I don't fully understand...

[lusidra88]

Still no answer from cloudbet since 22nd December! 

[neochiny]

Seriously, you need to post the thing to their ann thread. Let more ppl see and pm cb forum rep. Post here is not fully working

Can you give me the links? I don't fully understand...

Still no answer from cloudbet since 22nd December!  

It means you should try posting on their main thread, see if that could get you a proper response.
Their Main thread: https://bitcointalk.org/index.php?topic=333552.0
Who knows, someone over there might be able to help you.
You could also try sending a PM to Cloudbet, see if he could help resolve this issue you have or give you a more definite response.

[lusidra88]

Thank you! I will try to send PM to Cloudbet!

[BitcoinMarshal]

Thank you! I will try to send PM to Cloudbet!

May be they have some issue with your all accounts just because of this they are delaying your payments because in past they give some very big amounts without any problem try to keep in touch with them and posting on thread is also good but best is support contact send them emails about this all

[neochiny]

Thank you! I will try to send PM to Cloudbet!

I hope you get a favorable resolution.

Because, personally, I think they should stand by what they said.

Please note that multiple accounts are prohibited by Cloudbet.
Please let us know all of your accounts and we will transfer all funds to one account, which you can use. We will not process any withdrawals until that time.
You are not permitted to open any additional accounts.

Granted, he was in clear violation of Terms and should face whatever consequence may be, BUT,

they clearly set the conditions he must meet in order to resolve these. If he has done so, then they also, must uphold their end of the deal.  If they have to ban him from the site because of the violation, then fine, but those funds(if cleared),

should be released. I'd like to think that they are still in the process of investigating all funds associated with his account(s) and would release them once everything is cleared.

If this is the case then a simple statement/message letting him know shouldn't be too hard.

[Moritz30]

I am developing similar stuff (mostly payment gateways), too. FrozenI simply means for now it's still owned by you but you don't have any access to it. Small difference from confiscate.

[Patatas]

Taken from the ToS of Cloudbet:

5.1.9.3. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.

Glad have never played on the site or even made an account.I hate how these business centered sites are operated.I can make 10 accounts if I want to,if your site has a problem with it,better don't allow me to make 10 accounts on the first place.I wonder how making multiple accounts would matter ? I can bet on 10 different games with 10 different accounts,my wish.Why are people even playing there ?

Op,sorry for your loss.Move on.

[actmyname]

Glad have never played on the site or even made an account.I hate how these business centered sites are operated.I can make 10 accounts if I want to,if your site has a problem with it,better don't allow me to make 10 accounts on the first place.

That's why the rule is there - to prevent you from making ten accounts. Otherwise, how else do you think they would prevent it? Where's your logic?

(they could request a KYC immediately but that would kill the traffic)

I wonder how making multiple accounts would matter ? I can bet on 10 different games with 10 different accounts,my wish.Why are people even playing there ?

Op,sorry for your loss.Move on.

It's possible that using multiple accounts, you can abuse max bet and/or promotions that Cloudbet offers in the future. There's no real reason to have multiple accounts either, so I can't see the problem with limiting that. After all, you should read the ToS.

[lusidra88]

Sent them PM, sent several e-mails, wrote at twitter and Sportsbookreview, still silnce from Cloudbet