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Author Topic: Cloudbet.com don't pay out winning  (Read 2029 times)
lusidra88
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January 18, 2017, 09:25:11 PM
 #21

Can someone suggest, what else I I have to do to solve my problem??? Cry
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January 18, 2017, 10:12:53 PM
 #22

This wouldn't be the first or last time Cloudbet is stealing players funds.  How people still deposit here amazes me.

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jackshephard
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January 19, 2017, 09:31:55 PM
 #23

You did provide them your alt information? I suppose these were locked as well?
Also did you get affiliate payments for yourself? if you did, then the situation might be tricky with them.
Quote
This wouldn't be the first or last time Cloudbet is stealing players funds.  How people still deposit here amazes me.
Admitting to make multiples is something most sites would ban for, but the deposits not lost should be returned I guess.
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January 28, 2017, 01:49:54 PM
 #24

After a month waiting, after sending e-mails every day finally I got answer:

Your account is still under investigation, thing which might take up several weeks. We will update you as soon as the investigation is complete.
Best regards,
Brandon Moher
Cloudbet Support Team

Still did not receive a withdrawal, but answer at least!
lusidra88
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February 03, 2017, 12:34:11 PM
 #25

Again nothing. Still ignoring.... Be aware, guys do not trust to this bookie!
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February 03, 2017, 12:42:56 PM
 #26

Again nothing. Still ignoring.... Be aware, guys do not trust to this bookie!

Lol. Scam accusation that full of newbie opinion and feedback. I wonder who is behind this attack. I think OP must present concrete evidence and screenshot of proof of transaction that didn't paid. Because there is a lot of complain regarding this on cloudbet thread before and it is always a false accusation or just a misunderstanding on support part

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lusidra88
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February 06, 2017, 04:30:42 PM
 #27

Sorry, but this is not this case!!!
game-protect
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February 06, 2017, 10:10:08 PM
Last edit: February 09, 2017, 02:43:08 AM by game-protect
 #28

Quote
5.1.9.3. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.
You personally have only one account, but let others create several accounts with your IP?

This would be indeed a breach of their ToS, but as it is stated may be and not definetely will be, their announcement per email is valid.

Game Protect - Online gambling consumer protection service
lusidra88
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February 08, 2017, 01:02:29 PM
 #29

Cloudbe respond to my several e-mails in 2 ways:

1. Ignore
2. The same text all the time already since 27th december:

Please note that your information has already been passed on to our fraud team, who are conducting an investigation. We will contact you when the investigation is complete. This can take several days or several weeks.
Thank you in advance for your patience and understanding.
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February 09, 2017, 02:38:13 AM
 #30

Cloudbe respond to my several e-mails in 2 ways:

1. Ignore
2. The same text all the time already since 27th december:

Please note that your information has already been passed on to our fraud team, who are conducting an investigation. We will contact you when the investigation is complete. This can take several days or several weeks.
Thank you in advance for your patience and understanding.

They use the same copy-paste passage to everyone, there is no fraud team at all, Cloudbet itself is a fraud team, they have only supports and the owner, they run a 5 people team small casino.  Undecided  Their support do not work in the weekend.
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February 09, 2017, 05:43:08 AM
 #31

The problem is indeed that cloudbet itself is a fraud team.  Sad

You can file a complaint to their operator http://e-gambling.me/contact , but I doubt this will lead do anything. However, it would be interesting to hear their response. Maybe E-Gambling Montenegro is even not their operator. The website don't list cloudbet.com as their partner.

You could sue them in Montenegro, but this will cost money. Are you willing to spend money?


If Montenegro gambling commission website does not list cloudbet.com as the partner, I suspect Cloudbet has used fake license, or no license at all, they claimed they have license but do not really have. It is fraud again, but this cloudbet is oeprated under anonymous team, we hardly sue them because we don't know the team's location.
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February 26, 2017, 01:44:08 PM
 #32

same here. contacted cloudbet after they said closed my account for multiaccounts and they never got back to me. support never replies to emails and my deposit withdrawn
6 days now and no reply want my funds!

http://imgur.com/a/CZOB2
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February 27, 2017, 05:54:38 AM
 #33

Cloudbe respond to my several e-mails in 2 ways:

1. Ignore
2. The same text all the time already since 27th december:

Please note that your information has already been passed on to our fraud team, who are conducting an investigation. We will contact you when the investigation is complete. This can take several days or several weeks.
Thank you in advance for your patience and understanding.

Hi lusidra88,

I have spoken with our management and they are about to make a decision on your accounts.

To paint a more clear picture for the forum here, would you please share with them how many Cloudbet accounts you had. Thanks in advance!

Leandro
Cloudbet

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lusidra88
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February 27, 2017, 10:46:55 AM
 #34

Hello!

I am happy to inform, that finally after 2 month waiting Cloudbet unblocked my account and I was able to make a withdrawal! Smiley
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