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Author Topic: Casino Extreme literally stole $1000 USD from my account  (Read 630 times)
donkeyramp
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January 04, 2017, 12:55:05 PM
 #1

Today I made a deposit at Casino Extreme. 50$ nothing huge, and I redeemed a bonus with it. It had a few free spins and 150% bonus. I made it through wagering requirements and had a decent amount of cash. 276$ or so. Well, like any casino, the bonus did exclude games like blackjack during the wagering requirements. Obviously so, because you can't play any of them, they're locked. But.. once you finish your playthrough what happens? They unlock. Why would that be the case if you weren't allowed to play them? Every time I have done this in the past I have never been hassled. But apparently this time I won a bit too much for them to be happy about. I hit decent on the blackjack tables and went up to 1300$. High on adrenaline I took a break and went to smoke a cigarette. When I get back to the computer I notice my balance was off. A LOT. Like 1000$ a lot. So I open a chat window expecting there was some sort of technical problem, but nope, that wasn't the case. They had removed everything I made on the blackjack tables, stating that the bonus I was using forbid me to play blackjack. Ok.. Well I understand that when I'm going through my playthrough requirements I'm not allowed to play blackjack. But how on earth are you telling me once playthrough is met, I can't do whatever I want with MY MONEY? If I can withdraw it, why can't I play any game with it? That makes absolutely no sense. Here is a direct quote from one of their deposit bonuses. It's no different than mine except mine was only 150% this was for a 200%.

"You are required to wager the sum of the deposit 50x before requesting a withdrawal. Baccarat, craps, pontoon. blackjack, roulette, sic bo and all progressive games are excluded from your wagering requirements."

Now why would it say excluded from your wagering requirements? The chat agent, Mikey, insisted that it didn't matter, it meant to say you can't play those games ever, until you withdraw every penny. Would anyone else agree that it's clearly stated, you're not allowed to play those while on your wagering requirements, after that you're free to play what you want? That's what I see. And for them to take 1000$ from me is straight up theft. Fraud. This behavior is unacceptable. And if we let them bully us like this, it'll only get worse. I have screenshots and logs of our conversations if anyone needs to see them I'll gladly hand them over. This is just the case of a casino not wanting to honor a payout. And that is garbage.  May as well have taken it straight from my bank account like the thieves you all are.  *spit*  You all make me sick, and I hope you rot. 
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January 04, 2017, 01:03:13 PM
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This is daylight robbery. No point in playing with these highly unregulated bitcoin casinos I suppose. Check if they fall under any regulatory, if they do, ask for an ADR. Else, proceed legally.

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January 04, 2017, 02:17:24 PM
 #3

Never heard this site, it is a small site? And it is bitcoin site? Shame on these scammers. They are liars, you should play in legit casinos

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January 05, 2017, 06:16:10 AM
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Never heard this site, it is a small site? And it is bitcoin site? Shame on these scammers. They are liars, you should play in legit casinos
They're pretty big from what I understand.  They also had a great reputation according to askgamblers.com.  Thats what was so shocking about this whole thing.  It's not purely a bitcoin site, they do accept and  make payments with bitcoin though.  They used to just be a straight up casino, it's an RTG site, Real Time Gaming. 

This is daylight robbery. No point in playing with these highly unregulated bitcoin casinos I suppose. Check if they fall under any regulatory, if they do, ask for an ADR. Else, proceed legally.
Yeah, I know, it's sad I've already deposited twice since this incident too.  But you're right, I won't be contributing another penny to these thieves.  And I'm really hoping the word will spread that they are liars and cheats.  So much for that good reputation they had.  I submitted an official complaint with askgamblers.com, it's looking like it won't be resolved so that's a permanent mark on their record.  Thanks for the responses guys. 
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January 05, 2017, 06:58:05 AM
 #5

Never heard this site, it is a small site? And it is bitcoin site? Shame on these scammers. They are liars, you should play in legit casinos
They're pretty big from what I understand.  They also had a great reputation according to askgamblers.com.  Thats what was so shocking about this whole thing.  It's not purely a bitcoin site, they do accept and  make payments with bitcoin though.  They used to just be a straight up casino, it's an RTG site, Real Time Gaming.  

This is daylight robbery. No point in playing with these highly unregulated bitcoin casinos I suppose. Check if they fall under any regulatory, if they do, ask for an ADR. Else, proceed legally.
Yeah, I know, it's sad I've already deposited twice since this incident too.  But you're right, I won't be contributing another penny to these thieves.  And I'm really hoping the word will spread that they are liars and cheats.  So much for that good reputation they had.  I submitted an official complaint with askgamblers.com, it's looking like it won't be resolved so that's a permanent mark on their record.  Thanks for the responses guys.  


Make a complaint on the various watchdog sites..Casinomeister and AskGamblers...you absolutely should be allowed to play BJ if the wagering was complete. I do the same exact thing on another RTG casino group and always get paid.

Most of the CR reps are clueless on situations like this so go over their heads.
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January 05, 2017, 07:00:46 AM
 #6

This is daylight robbery. No point in playing with these highly unregulated bitcoin casinos I suppose. Check if they fall under any regulatory, if they do, ask for an ADR. Else, proceed legally.

They are one of the "licensed" casinos. Please note that nearly every issue a gambler reports, almost bar none, stems from a site licensed in Curacao. Being licensed/regulated as a casino is next to meaningless since every country handles gaming legislation differently.



As for the OP:

Unfortunately it sounds like you broke their T&C (which is crazy). Something most don't realize, is that at many casinos, bonuses actually lower your probability of walking away with profit. As a general rule of thumb, avoid any casino site that is deploying "licensed" software. You are not only chaining yourselves to their initial bonuses (most require very high turnover rate, while also minimizing the max bet size), but you are playing at relatively ridiculous house edges. You would have a much better experience (not to mention never being asked for documents if you happen to win big... funny they never ask for documents when people lose) if you played at a provably fair Bitcoin casino.

Suggested casinos to check out:

PrimeDice.com
BustaBit.com
MoneyPot.com (disclosure: I am a partial owner of MoneyPot)
BitDice.me

All of the mentioned sites above have been running for 1+ year, are provably fair, and have solid customer support. Oh, and the RTP will be considerably higher than what sites like Casino Extreme could ever offer you.


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January 05, 2017, 11:16:49 AM
 #7

This is daylight robbery. No point in playing with these highly unregulated bitcoin casinos I suppose. Check if they fall under any regulatory, if they do, ask for an ADR. Else, proceed legally.

They are one of the "licensed" casinos. Please note that nearly every issue a gambler reports, almost bar none, stems from a site licensed in Curacao. Being licensed/regulated as a casino is next to meaningless since every country handles gaming legislation differently.



As for the OP:

Unfortunately it sounds like you broke their T&C (which is crazy). Something most don't realize, is that at many casinos, bonuses actually lower your probability of walking away with profit. As a general rule of thumb, avoid any casino site that is deploying "licensed" software. You are not only chaining yourselves to their initial bonuses (most require very high turnover rate, while also minimizing the max bet size), but you are playing at relatively ridiculous house edges. You would have a much better experience (not to mention never being asked for documents if you happen to win big... funny they never ask for documents when people lose) if you played at a provably fair Bitcoin casino.

Suggested casinos to check out:

PrimeDice.com
BustaBit.com
MoneyPot.com (disclosure: I am a partial owner of MoneyPot)
BitDice.me

All of the mentioned sites above have been running for 1+ year, are provably fair, and have solid customer support. Oh, and the RTP will be considerably higher than what sites like Casino Extreme could ever offer you.




That's the thing though, I didn't break any rules on my bonus. 



As stated for this promotion :
Get a 150% Match Bonus once per month on your deposit with added 33 spins on our latest slot game "Panda Magic"
Make a deposit between $/€50 and $/€400,redeem the code " EXTREMEPANDA " and your 150% bonus will be credited instantly to your casino account with 33 free spin on "Pand Magic" as well
Terms:
*Free Spin winnings need to be wagered 30x before a withdrawal can be processed.
*You are required to wager the value of the qualifying deposit 30x before requesting a withdrawal.
*Allowed games: keno, video poker and any non-progressive slot.
*All deposit bonuses are for wagering purposes only.
*No withdrawal will be honored for an amount less than that of the deposit bonus.
Upon requesting any withdrawal (regardless of the number of deposits), any amount up to the equivalent value of the deposit bonus will be deducted from your balance or winnings prior to settlement. For example, if you deposit $100 and receive a $150 bonus, and after meeting all the wagering requirements should you wish to withdraw, you can only request a withdrawal for an amount EXCLUDING your bonus amount.
*The maximum withdrawal amount on this promotion is 30x the value of the qualifying deposit.

Where does it say the wager requirement is endless?  I see 30x before withdrawal can be processed.  If I can withdraw the money why can't I play Blackjack?  That would make 0 sense.  If they tell me I can withdraw it, how can they tell me I can't play blackjack with it?  And again, why do all of the games unlock after wager reqs are met?  He's just lying through his teeth.  Oh and I do play most of those sites..  I'm a bustabit addict, play about every day damn near..  Won quite a bit of cash there as well..


Never heard this site, it is a small site? And it is bitcoin site? Shame on these scammers. They are liars, you should play in legit casinos
They're pretty big from what I understand.  They also had a great reputation according to askgamblers.com.  Thats what was so shocking about this whole thing.  It's not purely a bitcoin site, they do accept and  make payments with bitcoin though.  They used to just be a straight up casino, it's an RTG site, Real Time Gaming. 

This is daylight robbery. No point in playing with these highly unregulated bitcoin casinos I suppose. Check if they fall under any regulatory, if they do, ask for an ADR. Else, proceed legally.
Yeah, I know, it's sad I've already deposited twice since this incident too.  But you're right, I won't be contributing another penny to these thieves.  And I'm really hoping the word will spread that they are liars and cheats.  So much for that good reputation they had.  I submitted an official complaint with askgamblers.com, it's looking like it won't be resolved so that's a permanent mark on their record.  Thanks for the responses guys. 


Make a complaint on the various watchdog sites..Casinomeister and AskGamblers...you absolutely should be allowed to play BJ if the wagering was complete. I do the same exact thing on another RTG casino group and always get paid.

Most of the CR reps are clueless on situations like this so go over their heads.
I already got a complaint published on askgamblers, i'll check out casinomeister next, haven't been there before, ty.  If you wanna help me out, go say that on my askgamblers complaint, I've told him that, the other RTG's would pay on that..  he won't listen though..
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January 05, 2017, 08:16:49 PM
 #8

I believe you have a valid complaint if you completed the wagering and then chose to play blackjack once all the wagering terms were met. You still were binded by the 30x max cashout which on $50 deposit would be $1500. I have played at this casino in the past and never had any issues getting paid. In fact they were always super speedy with bitcoin payouts. Always within 30 minutes which for an RTG brand casino is amazing.

I know Mikey is active on latestcasinobonuses forum. You might want to raise the issue there and have him explain why or how you broke any terms. I've played on RTG casinos for many years and while blackjack would be a banned game on a bonus during wagering there was nothing to stop you then from playing it after wagering was met.

So go ahead and post in the forum at latestcasinobonuses.com and see if you can get any resolution there and keep us updated.
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January 05, 2017, 09:50:36 PM
 #9

Thanks for your return man.

Sadly I think that the only consequence of your thread will be... Information for other players.
You can't do much against such company. The fact that they're licensed or not doesn't matter at all, licences are just bought and nothing more it's not a proof of anything and certainly not of honesty or legitimacy and most scamming casinos are licensed.
But yeah this is just robbery. I'll just take note to not play here, that's really sad considering how much you won :/

I'll just tell you good luck on other sites, you might do that again on a legitimate casino!  Wink


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January 06, 2017, 03:52:40 AM
 #10

I believe you have a valid complaint if you completed the wagering and then chose to play blackjack once all the wagering terms were met. You still were binded by the 30x max cashout which on $50 deposit would be $1500. I have played at this casino in the past and never had any issues getting paid. In fact they were always super speedy with bitcoin payouts. Always within 30 minutes which for an RTG brand casino is amazing.

I know Mikey is active on latestcasinobonuses forum. You might want to raise the issue there and have him explain why or how you broke any terms. I've played on RTG casinos for many years and while blackjack would be a banned game on a bonus during wagering there was nothing to stop you then from playing it after wagering was met.

So go ahead and post in the forum at latestcasinobonuses.com and see if you can get any resolution there and keep us updated.
Yeah I wouldn't even care about the max cashout, $1300 was more than enough to make me happy.  It's just the fashion that they did this in is unreal.  Like I know how awesome their reputation was, hell, I've recommended many friends to play there cause I thought they were one of the good guys.  Boy was I wrong.  Thanks for the tip on the forums though, I'll definitely call him out on his home turf and see how he responds.  Appreciate it bro. 

Thanks for your return man.

Sadly I think that the only consequence of your thread will be... Information for other players.
You can't do much against such company. The fact that they're licensed or not doesn't matter at all, licences are just bought and nothing more it's not a proof of anything and certainly not of honesty or legitimacy and most scamming casinos are licensed.
But yeah this is just robbery. I'll just take note to not play here, that's really sad considering how much you won :/

I'll just tell you good luck on other sites, you might do that again on a legitimate casino!  Wink

It's all good, I have to try though right?  If I just roll over for them, they'll continue to do this to others, and it's just not right.  Thanks man, I appreciate the response and all.  You guys are all awesome, the support here is amazing.  Have a good night all.

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January 06, 2017, 04:07:30 AM
 #11

This is not really surprising anymore because i do see some cases of these already in previous months regarding on wager problems and casinos tend to steal or hold the funds because the player got violate something and all i can say that they are just stupid to make some excuses which is an obvious thing of intending to get those winnings because they dont have plan to pay it.Im sad for your lose and you dont really have a mistake because once you reach your rollover requirement you could able to play any game you want.



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donkeyramp
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January 06, 2017, 04:48:26 AM
 #12

Here's the chatlog, for proof just in case anyone wants to see him lie through his teeth.  It's pathetic.


Chat on livechat.casinoextreme.eu

Conversation started on : Monday, January 02, 2017, at 07:31 (GMT+0)
[07:31]   donkeyramp: Username : donkeyramp
Email : wwxhaze@yahoo.com
[07:32]   donkeyramp: So tell me this. Even now I cannot use this money in my account to play blackjack? That's what you're telling me? There is no bonus attached to it. How the f*** do you justify that
[07:32]   Mikey has joined the conversation
[07:33]   Mikey: once you clear the wagering you may either cashout immediately your winnings or play with them according to the rules ..we have no option to stop that ..Having said that the games which are restricted are always restricted
[07:34]   donkeyramp: Show me where it says that in the rules please
[07:34]   donkeyramp: The specific part where it says you cannot play anything other than slots until you withdraw
[07:35]   Mikey: *Allowed games: keno, video poker and any non-progressive slot.
[07:35]   Mikey: that is what this promotion says
[07:35]   donkeyramp: Yeah WHILE THE BONUS IS ACTIVE
[07:35]   Mikey: so any other games is restricted as staated
[07:35]   Mikey: you cannot play any other untill you clear the wagering
[07:35]   donkeyramp: F****** bulls***. I've done this before and you guys didn't take it away, it's just cause I won too much
[07:35]   donkeyramp: Come on
[07:36]   Mikey: and it doesn mean that you can play them after nor that you will play with no max cashout
[07:36]   donkeyramp: You're just bold faced lying
[07:36]   Mikey: I am not lying just explainning this promotion
[07:36]   donkeyramp: I have specifically done this. Won got through playthrough and played blackjack and cashed out with no issues
[07:36]   donkeyramp: It just wasn't enough to raise any eyebrows
[07:37]   donkeyramp: I'm not an idiot. So please don't mistake me for one.
[07:37]   donkeyramp: It's okay, negative press hurts sites like these, and trust me I will raise hell over this
[07:38]   Mikey: I am just saying how this promotions works and in case the restricted game is played we can cancel the entire amount which we didnt
[07:38]   donkeyramp: But it's not how they work. I know that for a fact.
[07:38]   donkeyramp: Every other casino will agree with what I've said
[07:38]   donkeyramp: So just stop
[07:38]   donkeyramp: Whatever, no point in arguing.
[07:38]   donkeyramp: Thanks a lot.
[07:38]   Mikey: we do have them published right below the promotion
[07:38]   donkeyramp: Really appreciate you stealing 1000$ from me
[07:39]   Mikey: they are not hidden nor do we have any other rule
[07:39]   donkeyramp: Keep trying to convince yourself what you did was okay.
[07:41]   Mikey: I am just reading that all over again and I think the rule is clearly statedd
[07:42]   donkeyramp: Well I firmly disagree. And if that is the case why on earth would you not just keep the games all locked? I mean, come on. It only makes sense.
[07:42]   donkeyramp: Why on earth would they all unlock after playthrough is met?
[07:42]   donkeyramp: Because they are okay to play after playthrough requirements are met
[07:42]   donkeyramp: And for you to say otherwise is bs
[07:42]   Mikey: that is how every coupon works
[07:42]   donkeyramp: LOL BUT IT"S NOT!
[07:43]   Mikey: once you clear the wagering you may either cashout or continue playing by applying the same rule
[07:43]   donkeyramp: I do it all the time! You're telling me I just somehow cheated the system every other time?
[07:43]   donkeyramp: Give me a break
[07:43]   Mikey: and it always comes with max cashout and allowed games
[07:43]   donkeyramp: I'm not arguing the max cashout
[07:44]   donkeyramp: I'm arguing the fact that once playthrough is met you're free to play what you want
[07:44]   donkeyramp: How can you dictate what we do with our money that no longer has a bonus attached
[07:44]   donkeyramp: If i'm free to withdraw it, it makes no difference what I play.
[07:44]   donkeyramp: It's my money at that point
[07:44]   Mikey: but unfortunately when you play with bonuses you cant play the same way
[07:44]   donkeyramp: So for you to tell me I can't play something with my own money is ridiculous
[07:45]   Mikey: they always come with the same rule bonus amount not withdrawalable and restricted games and so on
[07:45]   Mikey: in case you play with no bonuses you may do whatever you like
[07:45]   donkeyramp: Yeah I have some idea about them, obviously I'm more knowledgable about your bonuses than you are.
[07:45]   donkeyramp: Whatever, I need to go submit my complaint and get to bed.
[07:46]   donkeyramp: This won't be the last you hear of this. Have a great night, you're a crook and a thief.
[07:46]   Visitor 'unlike' this conversation
[07:46]   donkeyramp: And I have the logs of these chats.. hope none of it comes back to bite you in the ass
[07:47]   Mikey: Honestly I dont know what to reply to your last sentence .
[07:47]   donkeyramp: Maybe a I'm sorry that I stole money from you and lied to your face basically
[07:48]   Mikey: unfortunately I cannot say that and if they decide that we did something wrong you will get your money
[07:48]   donkeyramp: lol whatever.
[07:49]   donkeyramp: Goodbye. Good luck with ripping off honest players
[07:49]   Mikey: Good Bye and I am truly sorry about this situation
[07:49]   donkeyramp: Sure you are.
[07:49]   Mikey: it was never intention to do that which is why I just removed winnings on Black jack and never of the entire win
[07:50]   Mikey: usually it resests back to your deposit amount and never on win

Chat on livechat.casinoextreme.eu

Conversation started on : Monday, January 02, 2017, at 07:51 (GMT+0)
[07:51]   donkeyramp: Username : donkeyramp
Email : wwxhaze@yahoo.com
[07:51]   donkeyramp: One more question
[07:51]   donkeyramp: You are required to wager the sum of the deposit 50x before requesting a withdrawal. Baccarat, craps, pontoon. blackjack, roulette, sic bo and all progressive games are excluded from your wagering requirements.
[07:52]   donkeyramp: What does that say
[07:52]   donkeyramp: This is directly from one of your all's bonuses
[07:52]   donkeyramp: EXLUDED FROM YOUR WAGERING REQUIREMENTS
[07:52]   Mikey has joined the conversation
[07:52]   donkeyramp: Why would the bonus I was playing be different?
[07:52]   donkeyramp: This is just a 200% bonus
[07:52]   donkeyramp: Ohhhh that sucks doesn't it
[07:52]   Mikey: it would be because there is no option to block them after you clear the wagering
[07:53]   donkeyramp: What?
[07:53]   donkeyramp: That makes no sense
[07:53]   donkeyramp: Read it again
[07:53]   Mikey: you can do whatever you want and nobody can stop that and at the end everyone will just reset the amount back to your deposit value
[07:53]   donkeyramp: You are required to wager the sum of the deposit 50x before requesting a withdrawal. Baccarat, craps, pontoon. blackjack, roulette, sic bo and all progressive games are excluded from your wagering requirements.
[07:53]   donkeyramp: Wagering requirements. No where does it say after the requirements are done you cannot play those games
[07:54]   donkeyramp: Just from the wagering requirements
[07:54]   donkeyramp: Thats what I read
[07:54]   donkeyramp: Am I just retarded?
[07:54]   donkeyramp: Or you're saying there is an underlying message that just isn't clearly stated
[07:54]   Mikey: I would suggest you to file a complain with askgamblers because whatever I say here wont help
[07:55]   donkeyramp: Yeah you're right. Defeated.
[07:55]   Mikey: the games restricted are always restricted and they will remaing the same until the end and upon withdrawal
[07:55]   donkeyramp: Where does it state that
[07:55]   donkeyramp: Is what I want to know
[07:55]   Mikey: that is why they are offered to certaing games
[07:55]   donkeyramp: Why the hell would it just say wagering requirements then
[07:56]   Mikey: *You are required to wager the value of the qualifying deposit 30x before requesting a withdrawal.
*Allowed games: keno, video poker and any non-progressive slot.
*All deposit bonuses are for wagering purposes only.
*No withdrawal will be honored for an amount less than that of the deposit bonus.
[07:56]   Mikey: please check here it says allowed games
[07:56]   donkeyramp: Ok, we're done here. You aren't showing me anything that backs up what you're saying
[07:56]   Mikey: which means that all other are restricted
[07:56]   donkeyramp: You are required to wager the sum of the deposit 50x before requesting a withdrawal. Baccarat, craps, pontoon. blackjack, roulette, sic bo and all progressive games are excluded from your wagering requirements.
[07:57]   donkeyramp: From your wagering requirements
[07:57]   donkeyramp: All I need.
[07:57]   donkeyramp: Thank you
[07:57]   donkeyramp: Have a good night
[07:57]   Mikey: Have a good night
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January 06, 2017, 02:01:41 PM
 #13

---
[07:35]   Mikey: so any other games is restricted as staated
[07:35]   Mikey: you cannot play any other untill you clear the wagering

---
I agree. This is pure robbery and they are clearly acting in bad faith.  

The games that were restricted was locked during wagering requirements.
The moment they unlocked, anyone would take it to mean that the requirements were met and they are now free to play any game.

Besides, the fact that their system was able to lock all restricted games during wagering requirement means the system enforces their T&C, so shouldn't all those games have stayed locked if it truly wasn't allowed?



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January 06, 2017, 09:27:21 PM
 #14

I can see the OP has gotten a great resolution to this complaint by going to latestcasinobonuses.com Casino Extreme while they made a poor decision initially revoking money from his withdrawl due to play on blackjack have since admitted the terms were not clear and added back the funds that were taken. I'm glad I was able to help you out and refer you to a community where I felt you would receive fair and honest resolution. It definitely restores my faith in Casino Extreme and I wouldn't hesitate to play there in the future. They also stated they will update their terms to make it more clear to players in the future. Stand up job by them to restore your funds. Happy for you. Enjoy your winnings.
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January 07, 2017, 02:30:57 AM
 #15

I can see the OP has gotten a great resolution to this complaint by going to latestcasinobonuses.com Casino Extreme while they made a poor decision initially revoking money from his withdrawl due to play on blackjack have since admitted the terms were not clear and added back the funds that were taken. I'm glad I was able to help you out and refer you to a community where I felt you would receive fair and honest resolution. It definitely restores my faith in Casino Extreme and I wouldn't hesitate to play there in the future. They also stated they will update their terms to make it more clear to players in the future. Stand up job by them to restore your funds. Happy for you. Enjoy your winnings.

That's really great if that's the case.

But would you mind sharing the link? I'd like to see how they were able to reach a resolution. It's very rare that players come out on top in cases such as these.

Was it because of player's outcry or something of the sort? I tried going over and checking out latestcasinobonuses,
but could not figure out where this discussion took place? I've never been there previously.
I hope OP would update as well.


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craked5
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January 07, 2017, 10:01:25 AM
 #16

I can see the OP has gotten a great resolution to this complaint by going to latestcasinobonuses.com Casino Extreme while they made a poor decision initially revoking money from his withdrawl due to play on blackjack have since admitted the terms were not clear and added back the funds that were taken. I'm glad I was able to help you out and refer you to a community where I felt you would receive fair and honest resolution. It definitely restores my faith in Casino Extreme and I wouldn't hesitate to play there in the future. They also stated they will update their terms to make it more clear to players in the future. Stand up job by them to restore your funds. Happy for you. Enjoy your winnings.

Hmm...

Where do you see that?
I mean OP is clearly describing a robbery and how he got theft by the casino! There is nothing here proving he found a solution with it, rather the contrary in fact. Just look at the log of chat exchanges! It's incredible how they answer and the level of bad faith here xD
So if you got additional information don't hesitate to post them. Especially as the casino reputation is at stake here.
But if there is indeed a resolution then I only have to say well done to OP for having put the pressure here like that :p
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