Your TX ID please.
I suggest you move this to Scam Accusation as I think that should get their attention faster. ^^
Also, you should post your issue on their main thread.
https://bitcointalk.org/index.php?topic=301480.msg17256470#msg17256470There was also something very similar to this back in August last year. It was resolved and the funds were properly credited.
Sorry for the late update. It seemed like our bitcoin server was down for a period of time and zdevi's BTC was stucked in the pending log and was never processed. I've process the BTC and also made sure zdevi is properly compensated for the delay.
https://bitcointalk.org/index.php?topic=1603341.0Though in your case, since you've already received the confirmation email regarding the funds being credited, then it's probably some other bug. Hopefully.