They are rejecting refund to a verified member
read the chat, youll know
Amy Hello. How may I help you?
Me: 5:16 pm can you refund the 1000 euro i deposited back to my card, the price on homepage is different than buying price
5:17 pm it says 832 euro on homepage
and 879, when i am actually buying
Amy Please be informed that in the main page it is shown indicative price. The real price which we offer your at the moment you can check in the buying section:
https://spectrocoin.com/en/buy/btc.htmlPlease note that BTC price keeps changing every 5 minutes
Me: so please refund me the same, alongwith fees to my card
1058 Euro
Amy You insert the price which is suggested for your at the moment and you can confirm the transaction or declined. Once you have confirmed it, the transaction cannot be cancelled/ refunded/
Me: 1058.21 Euro
i havent bought btc
as the price is different than homepage
so its deposited in my account and i request a refund for same
i dont want to do a cc dispute, if this can be resolved professionally
Amy As I mentioned before, in the homepage we show only the indicative price. The real price which we offer for you at the moment you can check in the buying section.
Me: yes, but i dont want to buy, send me a refund
you know, that deposited funds are mine and should be refunded immidiatelt
Amy You can withdraw your money here:
https://spectrocoin.com/en/withdraw.htmlMe: i dont want to withdraw 1000 euro
i need a full refund including fees
your homepage price is misleading
1058.21 euro
Amy We suggest our clients always to check the price in the buying section:
https://spectrocoin.com/en/buy/btc.htmlMe: nowhere in the homepage its mentioned that the price is misleading
yes, but its not mentioned in homepage
its your fault not mine
also there is no star or any condition written below the price
Amy Apologies about the inconvenience caused.
Me: thanks, please refund it
Amy We cannot refund the money which you have deposited by your card. If you want to withdraw money, you can do it here:
https://spectrocoin.com/en/withdraw.htmlMe: youre stealing money, is that what youre saying?
Amy We are not stealing the money.
Me: its your fault, that the price is mentioned wrong on homepage
its not my fault
its your fault, send me refund
i have screenshots taken and you can still check price on homepage
Amy As I mentioned before, the price we suggest in the homepage is the indicative price. You can check the price which we offer for your at the moment you can check in the buying section:https://spectrocoin.com/en/buy/btc.html
Me: yes, but this should be mentioned on the homepage
not when someone asks for refund
you can keep multiple prices to mislead.. if the homepage price is not accurate, it should be mentioned on homepage
i am sure, you understand this
Amy Thank you for your opinion, I will redirect this comment to the responsible department.
Me: now process the refund for your mistake
Amy Apologies, but we cannot offer you a refund. If you want to withdraw your money, you can do it here:
https://spectrocoin.com/en/withdraw.htmlMe: youre stealing money then
youre intentionally misleading, is that what youre saying?
you made a mistake in your home page price, send me a refund and it doesnt charge you anything
if you made a mistake of wrong pricing on homepage, that doesnt mean i loose my 58 euros right?
Amy As I mentioned before BTC price keeps changing every 5minutes. In the homepage is shown indicative price. The price wich is offered at the moment you can check in the buying section:
https://spectrocoin.com/en/buy/btc.htmlMe: i know the price, its ok if you raise prices.. i dont want to buy you from then, send refund
it should be very clear
Amy If you want to withdraw your money, you can do it here:
https://spectrocoin.com/en/withdraw.htmlMe: are you going to force buying btc from you?
i want full withdraw
any reason i should loose 58 euros, coz you made a mistake in your homepage pricing?
Amy As I mentioned before BTC price keeps changing every 5minutes. In the homepage is shown indicative price. The price wich is offered at the moment you can check in the buying section:
https://spectrocoin.com/en/buy/btc.htmlMe: are you even reading what i said?
Amy Yes.
Me: do you want me to file a police complaint for you and involve cyber crime and cc companies to resolve this dispute, along with bad reviews on fb, twitter, apple, google and all?
are you going to steal my 58 euros for your mistake?
its clearly your MISTAKE
AND I AM NOT LETTING MY 58 EUROS GO AWAY FOR YOUR MISTAKE
ITS BLATANT STEALING IF YOU DONT REFUND MY MONEY
YOU CAN SELL ME FOR PRICE ON HOMEPAGE, I CAN GET THAT, ITS YOUR RIGHT
BUT I DONT WANT TO BUY, IS MY RIGHT
CANT*
I NEEDE A FULL REFUND OF 1058 eURO
Amy If you are not satisfied by our offering price, you can withdraw your money here:
https://spectrocoin.com/en/withdraw.htmlMe: I SAID FULL MONEY, ID THERE ANY PART IN IT YOU DONT UNDERSTAND?
IS*
I PAID 1058 EURO, AND I DONT WANT 1000 EURO BACK, I WANT FULL MONEY BACK, DO YOU GET THIS?
Amy If you have complaints regarding this issue, you can write directly to our complaints department via
complaints@spectrocoin.comMe: do you want me to file a police complaint for you and involve cyber crime and cc companies to resolve this dispute, along with bad reviews on fb, twitter, apple, google and all? - IF YOUR ANSWER TO ALL THIS IS YES, THATD FINE, LET ME KNOW.. ELSE SEND ME FULL REFUND
I AMTALKING TO A CUSTOMER EXECUTIVE AND THATS YOU!
REASOLVE IT AND SEND ME THE REFUND
ELSE I AM INVOLVING POLICE
ITS STEALING
YOURE LYING THE PRICE ON HOMEPAGE
