I had an issue too but they eventually turned up. I did a withdrawal this morning and it was processed almost instantly so as far as I know, there is nothing strange going on there. Have you tried support? They recently changed their bank account so this might be the cause of the delay.
Hi jayjay,
I've tried support several times, and got no reply from them, either fro the ticket i opened or the emails i sent.
I think they should at least reply to the emails or the tickets.
Cheers,
Ricardo