Coinbase seems to be having a lot of trouble recently with the price of bitcoin rising, their website seems to be down more often at crucial times when users wanted to sell their bitcoin at higher rates, and buy in bitcoin at lower rates but was denied doing so as the site was down, Coinbase reddit was flooded with tons of post from many angry and annoyed customers.
Many users are complaining on coinbase reddit that their support tickets was not being replied by anyone even after weeks of waiting regarding their issue, it seems that coinbase does not even care about their reputation nowadays.
Perhaps they are seeing themselves overtaken by the abrupt increase in the number of transactions and that will happen to other platforms established so either face the challenge or another service will take its place, that simple, in the other hand if that is true, what worries is that users can not access when they want to do an operation since it would not be reliable anymore, so users will determine whether it is feasible or not depending on their experience with them.