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Author Topic: Electrum "Invalid OTP" Error  (Read 1370 times)
disguisablebtc (OP)
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January 11, 2017, 08:56:06 PM
 #1

For some reason whenever I am trying to send bitcoin it wont allow me it says the following error
"Incorrect OTP", My google authentication app is linked to trusted-coin I don't see why its not working.
In fact I also did check my phone my time is behind on my phone for some reason but the clock is at
the same clock time as my computer but it still is behind a few minutes. It won't allow me to restore
seed either, is their anyway of disabling the otp in Electrum client.
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January 11, 2017, 10:01:21 PM
 #2

For some reason whenever I am trying to send bitcoin it wont allow me it says the following error
"Incorrect OTP", My google authentication app is linked to trusted-coin I don't see why its not working.
In fact I also did check my phone my time is behind on my phone for some reason but the clock is at
the same clock time as my computer but it still is behind a few minutes. It won't allow me to restore
seed either, is their anyway of disabling the otp in Electrum client.

In order for OTP (2FA auth) to work correctly, your phone's time will have to be 100% correct and synced. Have you tried syncing your phone time so that it is accurate and not behind to see if this resolves the issue? The clock has to match the time on Trusted-Coin's servers (which should be accurate) and not the time on the computer that electrum is running on.

If you wish to disable OTP, you should be able to create a new wallet without it enabled and restore based on the seed used to create the wallet you are currently using, which you saved right?
disguisablebtc (OP)
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January 12, 2017, 01:45:00 PM
 #3

For some reason whenever I am trying to send bitcoin it wont allow me it says the following error
"Incorrect OTP", My google authentication app is linked to trusted-coin I don't see why its not working.
In fact I also did check my phone my time is behind on my phone for some reason but the clock is at
the same clock time as my computer but it still is behind a few minutes. It won't allow me to restore
seed either, is their anyway of disabling the otp in Electrum client.

In order for OTP (2FA auth) to work correctly, your phone's time will have to be 100% correct and synced. Have you tried syncing your phone time so that it is accurate and not behind to see if this resolves the issue? The clock has to match the time on Trusted-Coin's servers (which should be accurate) and not the time on the computer that electrum is running on.

If you wish to disable OTP, you should be able to create a new wallet without it enabled and restore based on the seed used to create the wallet you are currently using, which you saved right?
My phones is a samsung s5 it uses the world clock its on the right setting still behind a minute or two and it won't let me click on seed / restore bro, whenever I try to its just greyed out.
ranochigo
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January 12, 2017, 01:47:04 PM
 #4

For some reason whenever I am trying to send bitcoin it wont allow me it says the following error
"Incorrect OTP", My google authentication app is linked to trusted-coin I don't see why its not working.
In fact I also did check my phone my time is behind on my phone for some reason but the clock is at
the same clock time as my computer but it still is behind a few minutes. It won't allow me to restore
seed either, is their anyway of disabling the otp in Electrum client.

In order for OTP (2FA auth) to work correctly, your phone's time will have to be 100% correct and synced. Have you tried syncing your phone time so that it is accurate and not behind to see if this resolves the issue? The clock has to match the time on Trusted-Coin's servers (which should be accurate) and not the time on the computer that electrum is running on.

If you wish to disable OTP, you should be able to create a new wallet without it enabled and restore based on the seed used to create the wallet you are currently using, which you saved right?
My phones is a samsung s5 it uses the world clock its on the right setting still behind a minute or two and it won't let me click on seed / restore bro, whenever I try to its just greyed out.
"A minute or two" is a huge difference.

Go to your clock and click "Use network time".

Next, go to google authenticator, go to Settings>Time Correction for Codes>Sync now.

.
.HUGE.
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disguisablebtc (OP)
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January 12, 2017, 01:56:55 PM
 #5

For some reason whenever I am trying to send bitcoin it wont allow me it says the following error
"Incorrect OTP", My google authentication app is linked to trusted-coin I don't see why its not working.
In fact I also did check my phone my time is behind on my phone for some reason but the clock is at
the same clock time as my computer but it still is behind a few minutes. It won't allow me to restore
seed either, is their anyway of disabling the otp in Electrum client.

In order for OTP (2FA auth) to work correctly, your phone's time will have to be 100% correct and synced. Have you tried syncing your phone time so that it is accurate and not behind to see if this resolves the issue? The clock has to match the time on Trusted-Coin's servers (which should be accurate) and not the time on the computer that electrum is running on.

If you wish to disable OTP, you should be able to create a new wallet without it enabled and restore based on the seed used to create the wallet you are currently using, which you saved right?
My phones is a samsung s5 it uses the world clock its on the right setting still behind a minute or two and it won't let me click on seed / restore bro, whenever I try to its just greyed out.
"A minute or two" is a huge difference.

Go to your clock and click "Use network time".

Next, go to google authenticator, go to Settings>Time Correction for Codes>Sync now.
I understand that, Done the clock thing went to Time correction for codes>Sync Now says its already in sync
still not allowing me to send btc, Invalid OTP, and its not allowing me to restore seed or create new wallet..
ranochigo
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January 12, 2017, 02:35:13 PM
 #6

I understand that, Done the clock thing went to Time correction for codes>Sync Now says its already in sync
still not allowing me to send btc, Invalid OTP, and its not allowing me to restore seed or create new wallet..
That's really weird.

Assuming you have the seed, go to File>New/Restore>Wallet With 2 Factor Authentication>I already have a seed.

Put the 24(I believe) words seed and click next. Doing so will effectively remove the 2FA on your wallet and you need to send it to a new wallet that you create.

.
.HUGE.
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