BitInstant Is keeping My Funds...April 4TH thru April 13th & counting!!

[man]

I am documenting this process!!!

It is now April 13th and BitInstant...HAS STOLEN & CONTINUES TO HOLD MY FUNDS FOR THEMSELVES!!
Yes...I have dutifully followed through with their hoops.....I emailed and left phone messages....finally someone...(NOT BITINSTANT!) told me about this forum for getting satisfaction.

After all this time, it's true I have had two emails which promised me a coupon would be sent to me via email....BUT THAT WAS ON THE 6TH OF APRIL AND I HAVE NOT RECEIVED ANYTHING YET!!!

I have been dealing with this Ursay...person since the 8th of April....I was on the April 8th list!!!

Then Ursay changed tactics on the 10th and said we all had to send him a PM, if  we wanted any help...it didn't matter what day we joined the list....FORTUNATELY...so I thought...I got my PM in right away and I got a response from Ursay.....asking me a question....which required back & forth PM's for most of the day

After hours of this.....I finally got this response:  NOW I CAN "LOOK INTO" YOUr PROBLEM!!!

Sounds promising right??  I HAVE NOT HEARD BACK FROM HIM SINCE!!!

I have sent PM's and posted here....hoping that he would honor his word but....

HE REFUSES TO RESPOND??? 

He is now "PUSHING THROUGH"  folks who have been waiting for a day!!!!  BUT CONTINUES TO TOTALLY IGNORE ME.

WHAT IS A PERSON WHO DOES NOT KEEP HIS WORD?  URSAY!!

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[BackupGuy]

I'm really sorry about that. Thanks for the heads up though. I was considering using them...

[srg007007]

What was the scenario?  You sold coins?  Or you deposited other fiat and later wanted it out?  Please explain.

[man]

What was the scenario?  You sold coins?  Or you deposited other fiat and later wanted it out?  Please explain.

I am a newbie to Bitcoins......I sold my coins on MtGox...for a good price.....took out a MtGox coupon...with the intentions of transferring the USD into coins on BTC-e.  BitInstant was no longer accepting MtGoxtoBTC-e...so I wanted to put the MtGox coupon back into MtGox account.

At the time....I did not realize I could do this directly from within my MtGox account....instead I did a MtGoxtoMtGox transfer on BitInstant.

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

Thu Apr 4 23:32:25 2013   xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx   Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013   xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx   Gox to gox error - Contact support for refund

As you can see from this abbreviated report.....they kept my funds and refuse to give them back!!!

From what I have been reading over the last 10 days of dealing with BitInstant.....a lot of peoples lives are being ruined by them.....

[Gareth Nelson]

What was the scenario?  You sold coins?  Or you deposited other fiat and later wanted it out?  Please explain.

I am a newbie to Bitcoins......I sold my coins on MtGox...for a good price.....took out a MtGox coupon...with the intentions of transferring the USD into coins on BTC-e.  BitInstant was no longer accepting MtGoxtoBTC-e...so I wanted to put the MtGox coupon back into MtGox account.

At the time....I did not realize I could do this directly from within my MtGox account....instead I did a MtGoxtoMtGox transfer on BitInstant.

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

Thu Apr 4 23:32:25 2013   xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx   Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013   xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx   Gox to gox error - Contact support for refund

As you can see from this abbreviated report.....they kept my funds and refuse to give them back!!!

From what I have been reading over the last 10 days of dealing with BitInstant.....a lot of peoples lives are being ruined by them.....

We don't do gox to gox transfers for anti money laundering reasons - please update your support ticket with your correct gox username and give me the ticket reference and your issue can be resolved.

[srg007007]

It seems like you get these sort of brush off responses from looking at the other thread too where you've tried to get help. Do this. Wait. No, you should do that. Wait.  Now try this. Wait. Looks like the run around.  Like maybe they hope you get worn out and give up and they keep your money.

[Gareth Nelson]

It seems like you get these sort of brush off responses from looking at the other thread too where you've tried to get help. Do this. Wait. No, you should do that. Wait.  Now try this. Wait. Looks like the run around.  Like maybe they hope you get worn out and give up and they keep your money.

That's quite an accusation - I asked for the username to be confirmed so that a refund can be issued without making an error by sending it to the wrong account - in what way is that unreasonable?

[man]

What was the scenario?  You sold coins?  Or you deposited other fiat and later wanted it out?  Please explain.

I am a newbie to Bitcoins......I sold my coins on MtGox...for a good price.....took out a MtGox coupon...with the intentions of transferring the USD into coins on BTC-e.  BitInstant was no longer accepting MtGoxtoBTC-e...so I wanted to put the MtGox coupon back into MtGox account.

At the time....I did not realize I could do this directly from within my MtGox account....instead I did a MtGoxtoMtGox transfer on BitInstant.

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

Thu Apr 4 23:32:25 2013   xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx   Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013   xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx   Gox to gox error - Contact support for refund

As you can see from this abbreviated report.....they kept my funds and refuse to give them back!!!

From what I have been reading over the last 10 days of dealing with BitInstant.....a lot of peoples lives are being ruined by them.....

We don't do gox to gox transfers for anti money laundering reasons - please update your support ticket with your correct gox username and give me the ticket reference and your issue can be resolved.

OFFICIAL UPDATE:  I GOT MY FUNDS BACK IN MY MTGOX ACCOUNT!  I WOULD HAVE APPRECIATED AT LEAST A FINAL POST LETTING ME KNOW THAT YOU POSTED MY FUNDS.......THAT WOULD HAVE BEEN THE PROFESSIONAL THING TO DO......AFTER 14 DAYS......OF DEALING WITH THIS I DON'T FEEL I SHOULD HAVE TO SAY THANK YOU.

BUT I DO FEEL OBLIGATED TO MAKE A RECOGNITION TO THE PEOPLE ON THIS FORUM THAT I FINALLY DID GET MY FUNDS BUT THEY SHOULD ALSO TAKE NOTE OF WHAT I HAD TO DO TO GET THEM.

ALSO.....I THINK THAT URSGAY SHOULD BE FIRED!!!! 

[man]

What was the scenario?  You sold coins?  Or you deposited other fiat and later wanted it out?  Please explain.

I am a newbie to Bitcoins......I sold my coins on MtGox...for a good price.....took out a MtGox coupon...with the intentions of transferring the USD into coins on BTC-e.  BitInstant was no longer accepting MtGoxtoBTC-e...so I wanted to put the MtGox coupon back into MtGox account.

At the time....I did not realize I could do this directly from within my MtGox account....instead I did a MtGoxtoMtGox transfer on BitInstant.

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

Thu Apr 4 23:32:25 2013   xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx   Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013   xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx   Gox to gox error - Contact support for refund

As you can see from this abbreviated report.....they kept my funds and refuse to give them back!!!

From what I have been reading over the last 10 days of dealing with BitInstant.....a lot of peoples lives are being ruined by them.....

We don't do gox to gox transfers for anti money laundering reasons - please update your support ticket with your correct gox username and give me the ticket reference and your issue can be resolved.

[srg007007]

It seems like you get these sort of brush off responses from looking at the other thread too where you've tried to get help. Do this. Wait. No, you should do that. Wait.  Now try this. Wait. Looks like the run around.  Like maybe they hope you get worn out and give up and they keep your money.

That's quite an accusation - I asked for the username to be confirmed so that a refund can be issued without making an error by sending it to the wrong account - in what way is that unreasonable?

Go look at the hoops the poor guy jumped through in the other forum.  It isn't like this was his first attempt as you made it appear.