My Coinbase account closed, Help please!

[ChiBitCTy]

So I received a very vague email from Coinbase a couple days ago that they have closed my account.  They gave me no reason, but I suspect it has to do with sending funds to a certain vendor.  This vendor does not offer anything illegal, so it was especially frustrating when getting the email.  I am a US citizen and from what I have researched Coinbase is the best "all in one" company with a good IPhone app to buy/sell and store Bitcoin.  So now I'm curious of the best "all in one" companies that also hopefully have a good iphone app, not named Coinbase.  Also curious if anyone know if I would be able to open another coinbase account in the future at some point, or am I banned for life?  Thanks to any and all for your advice!

[ranochigo]

You're not the only one having this issue. Coinbase is known for closing accounts when their clients send funds to some service that isn't legitimate in their jurisdiction.

You need to view their terms of service: https://www.coinbase.com/legal/user_agreement?locale=en.

If you didn't do anything against it, I would suggest you to explain to them.

[BingoDog]

If their policy is to close user accounts for some activities or transactions to certain vendors or websites this should be clearly stated and users informed about it. Then it's ok and legitimate and you are breaking this rules at your own responsibility. What about if there are any funds left on the closed account, do they return them to the user?

[ChiBitCTy]

I am aware that they do not approve of the vendor I sent the coins to, sorry but really Nazi Germany?! I've been a member for at least a year and a half and have given them plenty of business.  Zero desire to ever illegally use it.  Truth is just like any company/website/app the rules are always going to be there, somewhere, and normally in fine print and quite lengthy.  I am working on getting my money that was left out now.  I thankfully just sold a large portion of my holdings (who knows maybe this got me banned?) and have little left. 

Here is there response upon logging in to a closed account:

Unfortunately we have had to close your Coinbase account. Before your account can be closed, you will need to withdraw your funds to an external wallet and any other funds to an attached bank account. Please be sure to delete any references to digital currency addresses generated by Coinbase, as funds sent to those addresses will not be retrievable once the account is closed. If you have any questions you may contact us at support@coinbase.com.

[paullinator]

If you are NOT in New York, then give Airbitz a try. You can buy and sell through our integration with Kraken/Glidera right from within the iOS app in 49 states. And unlike Coinbase you fully control your bitcoin and get full privacy as well. Your wallet account can't be closed.

[mrjoy15]

So I received a very vague email from Coinbase a couple days ago that they have closed my account.  They gave me no reason, but I suspect it has to do with sending funds to a certain vendor.  This vendor does not offer anything illegal, so it was especially frustrating when getting the email.  I am a US citizen and from what I have researched Coinbase is the best "all in one" company with a good IPhone app to buy/sell and store .  So now I'm curious of the best "all in one" companies that also hopefully have a good iphone app, not named Coinbase.  Also curious if anyone know if I would be able to open another coinbase account in the future at some point, or am I banned for life?  Thanks to any and all for your advice!

Sorry for your story but it bear in your mind that before joining any service need to take a look there TOS.Everyone need to compulsary like a everyday practice.Coinbase reviews his all members a systemetic way as by chance if they suspect you sometimes using your account against there rule then surely ready to return.

[cengsuwuei]

nothing people can help you
only sending ticket in support helping coinbase can help you
i think you false about rule and FAQ coinbase until youre account closed

[ChiBitCTy]

Thanks @Paullinator!  I will check it out.  To everyone else, did I ask for a lecture? I didn't do anything wrong, so If Coinbase doesnt want my business that's fine..that is their own dumb fault they want to ban members for their own moral code then enjoy having less and less business in a business that by no means has solidified itself with staying power (Yet..love Bitcoin and hope it's here to stay).  If I was trying to buy army grade weapons from Iraq then maybe I would deserve to be suspended and have several "mom and dad" lecturing replies. 

[amacar2]

You can try blockchain.info they don't have easy to buy/sell bitcoin feature but you can buy bitcoin with coinbase and transfer it to blockchain web wallet's bitcoin address or if you are looking to store those bitcoin for long time, make paper wallet or buy hardware wallet and transfer bitcoin out of coinbase immediately after you purchase bitcoin.

Blockchain.info have nice app for both android and iphone.

[pinkflower]

You're not the only one having this issue. Coinbase is known for closing accounts when their clients send funds to some service that isn't legitimate in their jurisdiction.

You need to view their terms of service: https://www.coinbase.com/legal/user_agreement?locale=en.

If you didn't do anything against it, I would suggest you to explain to them.

Coinbase is stupid. Why are they dealing with BTC if they mean to limit the places where you spend them on? Their business would be better if they dealt with USD or EUR. Why dont they run a regular ewallet like Neteller. Thats what all Coinbase really is. I also heard the owner is one of the stupidest people in Bitcoin.

[jaceefrost]

You're not the only one having this issue. Coinbase is known for closing accounts when their clients send funds to some service that isn't legitimate in their jurisdiction.

You need to view their terms of service: https://www.coinbase.com/legal/user_agreement?locale=en.

If you didn't do anything against it, I would suggest you to explain to them.

Coinbase is stupid. Why are they dealing with BTC if they mean to limit the places where you spend them on? Their business would be better if they dealt with USD or EUR. Why dont they run a regular ewallet like Neteller. Thats what all Coinbase really is. I also heard the owner is one of the stupidest people in Bitcoin.

The are an exchange not a wallet. People who uses coinbase without reading their TOS and complaining about it are the ones stupid. They give users a complete set of rules to abide yet tey can't and oce their account are closed they complain. Coinbase are kind enough to allow users to withdraw their money first.
 I people are using their wallet in gambling and tradin with others, they would've used a proper wallet like blockchain, electrum, etc that doesn't have any rules against it.

[raven7886]

You can try blockchain.info they don't have easy to buy/sell bitcoin feature but you can buy bitcoin with coinbase and transfer it to blockchain web wallet's bitcoin address or if you are looking to store those bitcoin for long time, make paper wallet or buy hardware wallet and transfer bitcoin out of coinbase immediately after you purchase bitcoin.

Blockchain.info have nice app for both android and iphone.

well, blockchain is a famous wallet, even I can say it is the most famous bitcoin wallet, but in security bases it is not a safest wallet, you can use blockchain to send and receive funds, but for storing purpose better do not use blockchain,

Coinbase have a lot  of restrictions,

[pinkflower]

You're not the only one having this issue. Coinbase is known for closing accounts when their clients send funds to some service that isn't legitimate in their jurisdiction.

You need to view their terms of service: https://www.coinbase.com/legal/user_agreement?locale=en.

If you didn't do anything against it, I would suggest you to explain to them.

Coinbase is stupid. Why are they dealing with BTC if they mean to limit the places where you spend them on? Their business would be better if they dealt with USD or EUR. Why dont they run a regular ewallet like Neteller. Thats what all Coinbase really is. I also heard the owner is one of the stupidest people in Bitcoin.

The are an exchange not a wallet. People who uses coinbase without reading their TOS and complaining about it are the ones stupid. They give users a complete set of rules to abide yet tey can't and oce their account are closed they complain. Coinbase are kind enough to allow users to withdraw their money first.
 I people are using their wallet in gambling and tradin with others, they would've used a proper wallet like blockchain, electrum, etc that doesn't have any rules against it.

Coinbase is not an exchange like BTCe is an exchange. It is also a quasi wallet because they encourage the ease of use of BTC if you use their site. They are like a combination of an exchange and an ewallet.

[lol3c]

you need to send a support ticket to them. But I doubt that they would recover your account since I have seen many people who lose their Coinbase account forever. Anyhow, it is a great chance for you to learn using other forms of the Bitcoin wallet such as desktop wallets which are more secure than online wallets. However, you have to pay for the fee per transaction

[dunfida]

You're not the only one having this issue. Coinbase is known for closing accounts when their clients send funds to some service that isn't legitimate in their jurisdiction.

You need to view their terms of service: https://www.coinbase.com/legal/user_agreement?locale=en.

If you didn't do anything against it, I would suggest you to explain to them.

This is the best advice regarding on this matter because coinbase wont ban or close an account if theres nothing wrong with it and you are properly following their rules.
Seeing the terms of service would really be helpful so that you could able to avoid future problems.

[Catmony]

Coinbase don't give you private key of the bitcoin address where your bitcoin will be held so saving any bitcoin in coinbase wallet is just like using centralized payment processor where they will have full control over your funds. Don't use coinbase better to use hardware wallet or light wallets like electrum and save your private key in safe place.

[zend7]

So I received a very vague email from Coinbase a couple days ago that they have closed my account.  They gave me no reason, but I suspect it has to do with sending funds to a certain vendor.  This vendor does not offer anything illegal, so it was especially frustrating when getting the email.  I am a US citizen and from what I have researched Coinbase is the best "all in one" company with a good IPhone app to buy/sell and store Bitcoin.  So now I'm curious of the best "all in one" companies that also hopefully have a good iphone app, not named Coinbase.  Also curious if anyone know if I would be able to open another coinbase account in the future at some point, or am I banned for life?  Thanks to any and all for your advice!

Use a US VPN in order to open a new account. Also new email address and bank account cause as far as I know they do keep logs of your activity. Why do you want to open a new account there in the first place ? For ease of buying/selling bitcoin ? If it is so and you live in US you can give a try to coinmamma website, they have higher fees but are as trusted as coinbase and you can buy with credit card there, not with bank account like in Coinbase.

[examplens]

Withdraw your bitcoin from Coinbase, and move on from there.
Why would you risk opening a new account but again going through it all? Anyway I would certainly insist that I hear that this is exactly the action caused suspension, just to know.

[alyssa85]

Post a thread about your problem in Coinbase's subreddit:

https://www.reddit.com/r/CoinBase/

Their staff actively monitor that sub and you should get a quicket response than if you opened a ticket.

[pinkflower]

Post a thread about your problem in Coinbase's subreddit:

https://www.reddit.com/r/CoinBase/

Their staff actively monitor that sub and you should get a quicket response than if you opened a ticket.

For your information Coinbase takes a very long time to respond to their customers. They have one of the worst customer services in the market so good luck in getting a quick reply from their staff. Why not avoid using that service?