Still working on this. The person at Canaan has been responsive.
It appears to be the beneficiary address issue. I used their parent company's address. Which I got from their Facebook page, which was from a link on their website. My mistake was not emailing them or opening a ticket for this address because I could not find it on their website.
My understanding is the money is at their bank, but the bank has yet to deposit the funds. I would think a simple phone call could remedy.
Well that sucks. seems that you are the first person to have a real problem with the bank payment.
I insisted on paying with btc .
I suggest if you ever use them again you should pay btc.
@ Canaan can't you fix this?
I wrote a ton of emails to you about making btc payments available and you did do it.